Santander Changed My Account

greyteam1959

HillStreetBlues said:

One benefit is you can call them now to have a rant at them, before upgrade  you would have had to wait till the morning.

😂😂😂.......

35har1old

greyteam1959 said:

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

If the fee has increased to £5 it must be the Edge Up account 
The only fee when you enter Santander Select  on line mentions a £4 fee but as the actual account is no longer available for new customers 

 
Select has been added to a Edge or Edge Up account
Have you actually been charged the fee yet?

jameseonline

If you don't want a free upgrade can I have it instead? 🤔🙄😏

friolento

greyteam1959 said:

friolento said:

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

Of course it has disadvantages !!
I don't have an income of £5000 a month to pay in for a start.
I also don't have savings of £75 000
And I also did not authorise Santander to change the account without contacting me first.

I don’t believe there are any minimum deposit or balance requirements. Your account is still a 123, with a freebie bolt on called Select

Newly_retired

I have been on 123 Select for years. I don't have enough income to qualify but I keep moving money around each month.  £4pm fee. They keep suggesting I change but I ignore it. The quick phone is useful. 

PloughmansLunch

Is there such a thing as Select for joint accounts? We put a fair bit through every month and have done for years but it remains a boggo 123-Lite. Faster CS would be appreciated for the inevitable next time Santander block outgoing payments and require a phonecall to sort out.

morgmonster

I've had an email about this in the past few days and if yours is the same as mine... It's not a new account type. It's a service as it says in the first line of the email... "upgrading you to Santander Select, our premier banking service".  It also says on the email about a third of the way down "There will be no changes to your existing accounts, login details or cards". 
I get that it might seem less obvious if you only have 1 Santander account but I have 6 with them currently and no specific account is mentioned on my email. 

EssexExile

PloughmansLunch said:

Is there such a thing as Select for joint accounts? We put a fair bit through every month and have done for years but it remains a boggo 123-Lite. Faster CS would be appreciated for the inevitable next time Santander block outgoing payments and require a phonecall to sort out.

Our joint 123 account was Select. Well, it still is Select just not joint anymore.

35har1old

greyteam1959 said:

Just had an email definitely from Santander Bank saying that they have changed my 123 current account to a Select today.
Checked online & it is now a Select account.
I did NOT authorise this account change at all.
I do NOT meet the criteria for this account no way !!
Any ideas as to what is going on ??
Santander chat are completely useless.
Anybody have an email address for a written complaint ??

If you check online you account will appear with its previous title and the only mention of Select is in the heading Santander Select 

35har1old

EssexExile said:

PloughmansLunch said:

Is there such a thing as Select for joint accounts? We put a fair bit through every month and have done for years but it remains a boggo 123-Lite. Faster CS would be appreciated for the inevitable next time Santander block outgoing payments and require a phonecall to sort out.

Our joint 123 account was Select. Well, it still is Select just not joint anymore.

Yes I have a joint account and Select was added to the header on the web page the actual account name doesn't change