Santander Changed My Account

born_again

greyteam1959 said:

Just had an email definitely from Santander Bank saying that they have changed my 123 current account to a Select today.
Checked online & it is now a Select account.
I did NOT authorise this account change at all.
I do NOT meet the criteria for this account no way !!
Any ideas as to what is going on ??
Santander chat are completely useless.
Anybody have an email address for a written complaint ??

Ring them up & ask, would be fastest.
You won't be able to complain via email as it is a unsecure method of contact & there is no way to verify you as a customer.
Or of course you could write to them via snail mail.

Nasqueron

born_again said:

greyteam1959 said:

Just had an email definitely from Santander Bank saying that they have changed my 123 current account to a Select today.
Checked online & it is now a Select account.
I did NOT authorise this account change at all.
I do NOT meet the criteria for this account no way !!
Any ideas as to what is going on ??
Santander chat are completely useless.
Anybody have an email address for a written complaint ??

Ring them up & ask, would be fastest.
You won't be able to complain via email as it is a unsecure method of contact & there is no way to verify you as a customer.
Or of course you could write to them via snail mail.

You can lodge a complaint in the app or website after logging in, much quicker than a phone in most cases

greyteam1959

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

Shakin_Steve

greyteam1959 said:

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

Yes, but for the extra £1, you get to feel good about yourself.

gt94sss2

greyteam1959 said:

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

They won't have moved you to a Select Current account as they withdrew them from sale years ago (unless you already had one).

Any monthly fee you pay now will remain unchanged as well the type of current amount you have.

Santander will have moved you to their Select service which is a free add-on and basically means you qualify for slightly better trained staff when you call them. 

https://www.santander.co.uk/select/about-santander-select

Don't worry about meeting any qualification criteria. They have just decided to upgrade you based on your account usage. 

GeoffTF

You still have a 123 account, but you now also have Select status. You can phone the Select customer services line if you wish, or phone the standard line if you don't wish. You can draw more money from an ATM if you wish, or not if you don't wish. You can also take advantage of some lovely Santander products if you wish, or not if you don't wish. Santander's criteria for Select status are true in fiction only. Ditto for Private status.

born_again

greyteam1959 said:

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

So rather than posting on here, sort it out with them. We can't do anything. 
The time on here could have been used to contact & sort it out with far less stress 🤷‍♀️

greyteam1959

born_again said:

greyteam1959 said:

born_again said:

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.

Well they have just moved me.
No notice absolutely nothing.
And I noticed that the Select account is £5 a month & not £4 a month 😁😁

So rather than posting on here, sort it out with them. We can't do anything. 
The time on here could have been used to contact & sort it out with far less stress 🤷‍♀️

Oh right very helpful comment.
Not

HillStreetBlues

One benefit is you can call them now to have a rant at them, before upgrade  you would have had to wait till the morning.

35har1old

greyteam1959 said:

Just had an email definitely from Santander Bank saying that they have changed my 123 current account to a Select today.
Checked online & it is now a Select account.
I did NOT authorise this account change at all.
I do NOT meet the criteria for this account no way !!
Any ideas as to what is going on ??
Santander chat are completely useless.
Anybody have an email address for a written complaint ??

You must have passed a large amount of money through the account to be upgraded to select.
As they have upgraded you I wouldn't worry about meeting the criteria 
One of the benefits of having the Select account is you have a dedicated phone number which reduces the wait times should you need to call 24/7
0330 1230 0061