Santander Changed My Account

greyteam1959

Just had an email definitely from Santander Bank saying that they have changed my 123 current account to a Select today.
Checked online & it is now a Select account.
I did NOT authorise this account change at all.
I do NOT meet the criteria for this account no way !!
Any ideas as to what is going on ??
Santander chat are completely useless.
Anybody have an email address for a written complaint ??

Mark_d

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

MSE_James

This recent thread may be relevant:

https://forums.moneysavingexpert.com/discussion/6547473/santander-select 

friolento

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

greyteam1959

friolento said:

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

Of course it has disadvantages !!
I don't have an income of £5000 a month to pay in for a start.
I also don't have savings of £75 000
And I also did not authorise Santander to change the account without contacting me first.

artyboy

greyteam1959 said:

friolento said:

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

Of course it has disadvantages !!
I don't have an income of £5000 a month to pay in for a start.
I also don't have savings of £75 000
And I also did not authorise Santander to change the account without contacting me first.

Well then it might be quite short lived then, unless they have another reason for liking you. But I've had the 'select' add on to my 123 account for the last 15 years or so and for the last 10 I've definitely not met those criteria either so they can't really be all that bothered.

"How dare you give me a free upgrade" isn't really the most convincing cause for complaint...

la531983

greyteam1959 said:

friolento said:

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

Of course it has disadvantages !!
I don't have an income of £5000 a month to pay in for a start.
I also don't have savings of £75 000
And I also did not authorise Santander to change the account without contacting me first.

Erm they have contacted you, they arent going to keep an old product line going just for you, your choice is to keep the Select or go elsewhere.

flaneurs_lobster

The only difference is that they might answer the phone a bit quicker. 

It's a freebie, why worry.

artyboy

la531983 said:

greyteam1959 said:

friolento said:

AFAIK, it won't have any disadvantages for you, only potential advantages. It is difficult to think of reasons for complaining.

Of course it has disadvantages !!
I don't have an income of £5000 a month to pay in for a start.
I also don't have savings of £75 000
And I also did not authorise Santander to change the account without contacting me first.

Erm they have contacted you, they arent going to keep an old product line going just for you, your choice is to keep the Select or go elsewhere.

I thought Select was just an upgraded service add-on to an existing account, not an account in its own right. Or has that changed?

I think the OP just has Select on top of their 123 account, so nothing has actually changed there.

subjecttocontract

I've had a 123 account for as long as I can remember. If they want to offer me a free upgrade i'd be happy to put my name forward. Perhaps it's just a waiting game and my offer is already in the pipeline.....let's hope 😁😁

born_again

Mark_d said:

It looks like Santander have stopped the 123 account.  Maybe "Select" is the closest account to the 123 that is better than the 123 ?

While they no longer offer the account. They are kept as legacy accounts for people that have them.
Would be very strange to just shift customers to another account without at least 90 days notice as per T/C.