Wi-Fi speed issues at home - Xbox

Arsenal2019

Hi all

I currently have a  WiFi package with TalkTalk and I get on average 150mbps; which I thought was good enough.

theres only myself and my partner in the house with obviously our phones connected to the WiFi too.

however, when she is watching tv and streams via netflix, itv and other streaming services, it is near impossible for me to play online on my Xbox. It constantly lags, freezes and this makes it unplayable to play online.

I have a WiFi Tp link extender upstairs and an Ethernet cable from that direct to the back of my Xbox - and it is not plugged into an extender. 

Likewise downstairs where the WiFi is, it is raised off the floor with no obstructions and both that and the other end of the WiFi extender is plugged into the wall and not an extension cable.

does anyone have any idea how I can improve my Xbox speed as SURELY 150mbps should be sufficient to both stream TV and play Xbox at the same time!!??

thank you 

Keep_pedalling

Have you done a speed test on a device connected to the extender? 

Arsenal2019

Keep_pedalling said:

Have you done a speed test on a device connected to the extender? 

Yeah I’ve done a few on my Xbox, it ranges from 20-100mbps

The Xbox is in the upstairs directly above where the router is too

400ixl

What is the latency on the speed tests you have run when having issues? This kills gaming experience as much as low bandwidth.

https://speed.cloudflare.com/ is a good test to use and shows more information than some of the basic ones like Speedtest.

magpies79

Which Xbox is it use to have the Xbox one s and that started to get like that until I got the new one.
are you streaming games or downloading them?
wireless or Ethernet cable because that’s what I ended up doing just had a cable in back seemed a more stable connection that way.

I will say don’t matter how fast your speeds are if your streaming games it’s going to freeze and be buggy on some games my speeds are 350 and it does that as online over the cloud gaming isn't the best experience sometimes 

Arsenal2019

400ixl said:

What is the latency on the speed tests you have run when having issues? This kills gaming experience as much as low bandwidth.

https://speed.cloudflare.com/ is a good test to use and shows more information than some of the basic ones like Speedtest.

Thanks I’ll try this . I currently use the Ookla speed test app on mobile 

The latency whilst playing Xbox is usually around 10-14ms with a packet loss of 0: and then all of a sudden and for around 2-3 seconds it completely freezes and I see the Ms raise to 90-100 and I get high packet loss. 

 

Arsenal2019

magpies79 said:

Which Xbox is it use to have the Xbox one s and that started to get like that until I got the new one.
are you streaming games or downloading them?
wireless or Ethernet cable because that’s what I ended up doing just had a cable in back seemed a more stable connection that way.

I will say don’t matter how fast your speeds are if your streaming games it’s going to freeze and be buggy on some games my speeds are 350 and it does that as online over the cloud gaming isn't the best experience sometimes 

Ahhh okay! 

I have the new Xbox, the series X and I have played on both wireless and wired. However I am currently playing with wired with Ethernet cable 

onomatopoeia99

Arsenal2019 said:

magpies79 said:

Which Xbox is it use to have the Xbox one s and that started to get like that until I got the new one.
are you streaming games or downloading them?
wireless or Ethernet cable because that’s what I ended up doing just had a cable in back seemed a more stable connection that way.

I will say don’t matter how fast your speeds are if your streaming games it’s going to freeze and be buggy on some games my speeds are 350 and it does that as online over the cloud gaming isn't the best experience sometimes 

Ahhh okay! 

I have the new Xbox, the series X and I have played on both wireless and wired. However I am currently playing with wired with Ethernet cable 

Do you mean wired with an ethernet cable to the router, or wired with an ethernet cable to the "extender".  If the latter, how does the extender get its signal to extend it?

If it were me I'd get a very long ethernet cable to connect the xbox directly to the router and see if the problem persists. 

moneysaver1978

Have you tried using something like a powerline ethernet? My OH experienced a similar issue but on the laptop and haven't had any issues after I plugged in a LAN powerline.

Works only if both sockets are on the same electrical circuit. Maybe worth a try?

Arsenal2019

onomatopoeia99 said:

Arsenal2019 said:

magpies79 said:

Which Xbox is it use to have the Xbox one s and that started to get like that until I got the new one.
are you streaming games or downloading them?
wireless or Ethernet cable because that’s what I ended up doing just had a cable in back seemed a more stable connection that way.

I will say don’t matter how fast your speeds are if your streaming games it’s going to freeze and be buggy on some games my speeds are 350 and it does that as online over the cloud gaming isn't the best experience sometimes 

Ahhh okay! 

I have the new Xbox, the series X and I have played on both wireless and wired. However I am currently playing with wired with Ethernet cable 

Do you mean wired with an ethernet cable to the router, or wired with an ethernet cable to the "extender".  If the latter, how does the extender get its signal to extend it?

If it were me I'd get a very long ethernet cable to connect the xbox directly to the router and see if the problem persists. 

Hi

the router is in living room on ground floor and the Xbox is in the spare room on the floor above

I have a ‘ tenda av1000‘ power line adapter and there’s two in a box. One is plugged into the wall next to the router with an Ethernet cable running from the back of the router to the adapter. The other, is plugged into the wall upstairs and underneath ethernet cable running from there to the back of the Xbox

Arsenal2019

moneysaver1978 said:

Have you tried using something like a powerline ethernet? My OH experienced a similar issue but on the laptop and haven't had any issues after I plugged in a LAN powerline.

Works only if both sockets are on the same electrical circuit. Maybe worth a try?

Hi, I have a tenda av1000‘ power line adapter. I have Ethernet cable running from that to the Xbox and the other adapter is downstairs and that plugs into the back of the router via ethernet cable