Santander OTP code every time I want to look at my account

robatwork

sausage_time said:

robatwork said:

I sympathise as I have a similar issue, and Santander are intransigent regarding their use of SMS for one time codes. 

My house seems to be in a blackspot of phone reception, and while wi-fi calling makes calls very reliable, SMS doesn't use that network (despite promises otherwise for years - another story for another day). I can only receive SMS reliably on occasion upstairs, or about 200m away at the end of the road. 

When I get sent an OTP that means a trip upstairs or more likely wandering up the road waving my phone around like it's 1997. And hoping I make it back to the PC before it's timed out. 

Just about every other institution or important login that I use has a decent alternative. They will offer to call and read out the OTP. Or send in WhatsApp. Or use Authenticator like like a proper grown-up security proposition. But not Santander. I've asked them a few times if they will offer another OTP method. 

It's a shame as I'm actually very happy with them as my main bank, and this isn't quite annoying enough to leave. 

I'm confused by this.  I just logged into Santander on my computer for the first time in months (checking for interest due on my Easy Access Saver account).  I had to approve via the app, not by SMS.  If that is true for all users won't that work for you @robatwork and others?  App will use Wifi and not rely on the legacy phone network for texts.

That's logging on. Try sending a payment from your desktop. It will either just work, or send an SMS. Not ask for approval via the app. 

sausage_time

robatwork said:

sausage_time said:

robatwork said:

I sympathise as I have a similar issue, and Santander are intransigent regarding their use of SMS for one time codes. 

My house seems to be in a blackspot of phone reception, and while wi-fi calling makes calls very reliable, SMS doesn't use that network (despite promises otherwise for years - another story for another day). I can only receive SMS reliably on occasion upstairs, or about 200m away at the end of the road. 

When I get sent an OTP that means a trip upstairs or more likely wandering up the road waving my phone around like it's 1997. And hoping I make it back to the PC before it's timed out. 

Just about every other institution or important login that I use has a decent alternative. They will offer to call and read out the OTP. Or send in WhatsApp. Or use Authenticator like like a proper grown-up security proposition. But not Santander. I've asked them a few times if they will offer another OTP method. 

It's a shame as I'm actually very happy with them as my main bank, and this isn't quite annoying enough to leave. 

I'm confused by this.  I just logged into Santander on my computer for the first time in months (checking for interest due on my Easy Access Saver account).  I had to approve via the app, not by SMS.  If that is true for all users won't that work for you @robatwork and others?  App will use Wifi and not rely on the legacy phone network for texts.

That's logging on. Try sending a payment from your desktop. It will either just work, or send an SMS. Not ask for approval via the app. 

Absurd that they will use two different mechanisms. I only have £1 in that account so little scope for attempting a transfer.  In the past I transferred to my main current account from the saver from the Santander App.  I don't recall SMS used in that context, but that was a few months ago.

robatwork

I must put my banking cards on the table and say I've had accounts with most if not all the top 10 banks (switching deals mainly) and had a good play with their Apps. Santander's app is superior to all the others and they are excellent in almost every other respect, even when I've needed to call when they blocked some payments. So it's not bad enough to make me move my main day-to-day account away, but when it happens my neighbours do get a dose of healthy Anglo Saxon.

wiseonesomeofthetime

Same, but different , in that Cahoot are part of Santander, but, in the absence of an app, I have had to receive two separate OTP, for two separate logins, about 15 minutes apart, via online banking.

Seems that I can tell Cahoot whether I am sharing my device (laptop), but cannot tell it that I am not and to trust the device 🤷‍♂️

JohnSwift10

Stargunner said:

Do you not have the Santander app on your mobile phone, because if you did Santander would ask you to approve the log in via the app which would be connected to your wifi

But you still need your mobile phone next to you.
I am 80 years old and have my computer upstairs and usually leave my phone downstairs

.........................................................