Buying online

Okell

JON05 said:

the_lunatic_is_in_my_head said:

JON05 said:

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.

Cancellations and faulty goods can only be returned if the buyer is successful with their decision and returns can only be sent with permission of the company .

On a email they have told me if I'm successful they will send me instructions and the right way to package etc. 

What does the bit in bold mean?  Are those their words or your interpretation of their words?

If they are trying to say you can only cancel "with their permission", then they are wrong and they are misrepresenting the law.

Regarding the cost of returning the treadmill, my understanding is that you have to pay it unless they have not told you "... for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;"

If they didn't tell you beforehand what it would cost to return the treadmill, they must pay for its return - or at least that's how I understand it.

They need to understand (1) that these are statutory legal rights given to you under the legislation referred to previously, and (2) that their T&Cs can't take those rights away from you.

Before you do any more, see what @the_lunatic_is_in_my_head says and whether they agree with me

the_lunatic_is_in_my_head

Okell said:

would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill

2) Any info about your right to cancel. 

Before you do any more, see what @the_lunatic_is_in_my_head says and whether they agree with me

Yes OP need a clear answer to these two questions please? 

I do indeed if they haven't given at least a rough idea of return costs OP doesn't have to pay (or perhaps will be able to attempt to recover the cost of return).

JON05

the_lunatic_is_in_my_head said:

Okell said:

would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill

2) Any info about your right to cancel. 

Before you do any more, see what @the_lunatic_is_in_my_head says and whether they agree with me

Yes OP need a clear answer to these two questions please? 

I do indeed if they haven't given at least a rough idea of return costs OP doesn't have to pay (or perhaps will be able to attempt to recover the cost of return).

They haven't given me any rough idea of return costs. 
On their site it says any faults not mentioned within 24 hours will not be entertained. 

JON05

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@slantboard.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We do not offer pre-paid returns labels. All return postage costs are assumed by the customer and are non-refundable. 

You can always contact us for any return

JON05

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can investigate the issue and make it right. Claims for damage or missing pieces will not be entertained if they are not received within 24 hours of delivery.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items sold at a discount or as part of a special offer, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund to your account.

JON05

A few of the reviews. I normally always check reviews and feel stupid for not checking.

Rated 1 out of 5 stars

13 Aug 2024

DO NOT purchase from this outfit.

DO NOT engage with this so called company. Ordered a reverse treadmill, tried to cancel within hours but the purchase was apparently processed already beyond being able to cancel. Retuned the item un-opened with full Parcel Force tracking, proof of delivery and they outright refuse to refund me saying they don’t have the item, parcel force must have left on their truck, they have no cctv to prove it was delivered and so on.

They are taking zero responsibility leaving me with no refund.

This is a shambles of a company.

Date of experience: 13 August 2024

Graham OReilly

4 reviews

GB

Rated 1 out of 5 stars

28 Apr 2024

Utter garbage product and rip off

Utter garbage product and rip off! Ofcom or whomever regulates needs to be informed. Nothing fit together, the level of quality is just dreadful for a £10 product never mind a £50 product! They’ve clearly completely lied on social media to drum up sales. Utter disgrace companies like this are allowed to exist

Date of experience: 28 April 2024

Reply from Slantboard

3 Jul 2024

Hi Graham,

Thank you for taking the time to leave us a review.

Unfortunately we have been unable to locate your order on our systems so are unsure as to which of our items your review is regarding.

We take pride in developing and supplying only the highest quality products and are sorry that you are dissatisfied with the item which you have received.

Please get in touch with us at support@slantboard.co.uk and a member of the team will be more than happy to assist you with your concerns.

Kindest Regards,

The Slant Board Team

Anıl Özer

9 reviews

TR

Rated 1 out of 5 stars

7 Jun 2024

I have bought a slant board from here

I have bought a slant board from here, and I wish I had checked Trustpilot before. The comments on their website are mostly fake and they never publish 1-2 star reviews, only 5 stars, because I kept writing 1 star reviews but it never showed, so I know. The metal slant board which is foldable is totally and completely slippery. No way to use it. The product is very overpriced. I asked for a refund and customer service ignored my many emails, telling me it works as intended. Really horrible company.

Date of experience: 18 April 2024

JON05

The main problems with the reverse treadmill is the magnetic resistance hardly works. 
If I put it on the incline you have to go extreamly slowly because it just speeds up like slipping on banana skins. 
2nd issue it's unstable and I believe health hazard.

There's wear and tear on the resistance cable cord ripped revealing wire.

Okell

@JON05 -  what we (that is me and I think @the_lunatic_is_in_my_head) are suggesting is that you put to one side for the moment the idea about it being faulty.

Instead we (or at least me) are suggesting that you exercise your statutory legal right to cancel the order under s29 of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk)

That allows you to cancel a distance contract up to 14 days after delivery - and the seller cannot prevent you from exercising that right.  You do not need their permission.

The reason the answers to the questions posed by the lunatic are important is because if the seller does not inform you before purchase about (1) the above statutory right to cancel and (2) the likely cost to you of returning the treadmill if you do cancel, then (a) you are entitled to full refund and (b) the seller has to pay for the return.

Can we take it from the answers you have already given this afternoon that they did not tell you about (1) and (2) before you bought the treadmill?  Can you clarify?

Of course it might be that you also have an additional or alternative claim that the treadmill is faulty in some way, but can we confirm what they did - or didn't - tell you before dealing with that aspect?


[Edit:  and you can forget anything in their T&Cs that is either explicitly or implictly at odds with your statutory legal rights.  Their T&Cs cannot override your legal rights.  If they didn't tell you about your statutory 14 day right to cancel and if they didn't tell you how much it would cost to return the treadmill, then you can get a full refund and you will pay nothing - or be entitled to be refunded - for the return costs.  Forget the !!!!!! about the original packaging and having to notify faults within 24 hours.  Both those terms are bolleaux.

But be aware that you may need to sue these idiots - who clearly are ignorant of consumer law - to get your money back...]

Okell

@JON05 -  sorry, couple of other points.  Apologies if they've already been raised:

1.  I've assumed this is a distance purchase?  eg online or by telephone etc

2.  How did you pay?  Did you use either a credit or debit card, and if so, which?  This might get your money back with a bit less hassle

JON05

Okell said:

@JON05 -  what we (that is me and I think @the_lunatic_is_in_my_head) are suggesting is that you put to one side for the moment the idea about it being faulty.

Instead we (or at least me) are suggesting that you exercise your statutory legal right to cancel the order under s29 of 

That allows you to cancel a distance contract up to 14 days after delivery - and the seller cannot prevent you from exercising that right.  You do not need their permission.

The reason the answers to the questions posed by the lunatic are important is because if the seller does not inform you before purchase about (1) the above statutory right to cancel and (2) the likely cost to you of returning the treadmill if you do cancel, then (a) you are entitled to full refund and (b) the seller has to pay for the return.

Can we take it from the answers you have already given this afternoon that they did not tell you about (1) and (2) before you bought the treadmill?  Can you clarify?

Of course it might be that you also have an additional or alternative claim that the treadmill is faulty in some way, but can we confirm what they did - or didn't - tell you before dealing with that aspect?


[Edit:  and you can forget anything in their T&Cs that is either explicitly or implictly at odds with your statutory legal rights.  Their T&Cs cannot override your legal rights.  If they didn't tell you about your statutory 14 day right to cancel and if they didn't tell you how much it would cost to return the treadmill, then you can get a full refund and you will pay nothing - or be entitled to be refunded - for the return costs.  Forget the !!!!!! about the original packaging and having to notify faults within 24 hours.  Both those terms are bolleaux.

But be aware that you may need to sue these idiots - who clearly are ignorant of consumer law - to get your money back...]

No I was not told .

Thank you for the advice . 

Just abit stressed at moment.