Buying online

the_lunatic_is_in_my_head

JON05 said:

Arunmor said:

So what's wrong with it?

There's hardly any resistance and if you don't go as slow as possible trying to keep balance you can fall .Incline is too dangerous to use so just having it level can just be manageable if you go nice and slow.

Hello OP

Sorry your post implied it was damaged in transit. 

For an issue such as this if they didn't agree then burden of proof would be upon yourself with the short term right to reject (i.e insist upon a refund). 

If you accepted a repair or replacement then burden of proof would be on them. 

Do you have a link to the website you purchased from please?

Based on what we've seen of the terms so far I would suspect you'd have the right to return at their cost for no deduction if you simply cancel under change of mind but would need to see the website to confirm that  

JON05

Bradden said:

I don't think you've said it's damaged or have I misunderstood?

I think reverse treadmills are inherently unsafe unless you are familiar with them. There's no reason not to follow @the_lunatic_is_in_my_head advice and return for a full refund at their expense. I'd suggest taking your money to a local store who can advise you you on suitable equipment and you can try it first.

The reverse treadmill is unstable and the resistance is not working which means of you put it on incline it moves real fast .

JON05

born_again said:

Seems a real art to this.... Even watching the video looks dangerous...

This is the one I should of gone with very stable unlike the fragile reverse treadmill I purchased somewhere else.

The only reason I purchased one was because its the only exercise that helped stabilise my meniscus tear and took pain out of my knee.

JON05

the_lunatic_is_in_my_head said:

JON05 said:

Arunmor said:

So what's wrong with it?

There's hardly any resistance and if you don't go as slow as possible trying to keep balance you can fall .Incline is too dangerous to use so just having it level can just be manageable if you go nice and slow.

Hello OP

Sorry your post implied it was damaged in transit. 

For an issue such as this if they didn't agree then burden of proof would be upon yourself with the short term right to reject (i.e insist upon a refund). 

If you accepted a repair or replacement then burden of proof would be on them. 

Do you have a link to the website you purchased from please?

Based on what we've seen of the terms so far I would suspect you'd have the right to return at their cost for no deduction if you simply cancel under change of mind but would need to see the website to confirm that  

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

the_lunatic_is_in_my_head

JON05 said:

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.

Okell

the_lunatic_is_in_my_head said:

JON05 said:

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.

I think it's here  Refund policy – Slant Board

As I said yesterday, I don't think their T&Cs comply with the regs.  I see no indication of how much returns will cost and they only refer to their own returns policy - not statutory rights.


(Would it matter if an invoice gave you the required info?  surely an invoice comes after you've entered the contract?)

the_lunatic_is_in_my_head

Okell said:

I think it's here  Refund policy – Slant Board

As I said yesterday, I don't think their T&Cs comply with the regs.  I see no indication of how much returns will cost and they only refer to their own returns policy - not statutory rights.

That's what  I assumed It seems their policy rather than detailing the right to cancel, if they wanted to claim it was the right to cancel they are off with required condition of goods and sale items being excluded. 

Okell said:

(Would it matter if an invoice gave you the required info?  surely an invoice comes after you've entered the contract?)

I don't know really but if they haven't all I would say OP is 100% entitled to the extended cancellation rights and return at trader's expense, if, by some surprise, they have put it in a durable medium but it's not on the website then it just casts a (small) bit of doubt. 

JON05

the_lunatic_is_in_my_head said:

JON05 said:

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.

At the moment they are fobbing me off just telling me to adjust the resistance. 

I've now asked for instructions to return and and do they accept any responsibility. 

I wouldn't mind but it cost £500 and had to work alot of overtime for that. 

I'd bought it to try and rehab a meniscus tear..

Thanks for the advice. 

JON05

the_lunatic_is_in_my_head said:

JON05 said:

I purchased from Slant board uk . I will give them the benefit of the doubt. They may actually do the right thing. I'm going to post pics they have asked for once I get back home. Just working away for couple days.

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.

Cancellations and faulty goods can only be returned if the buyer is successful with their decision and returns can only be sent with permission of the company .

On a email they have told me if I'm successful they will send me instructions and the right way to package etc. 

Okell

@JON05 -  you have two possibilities with respect to returning this for a full refund.

First, if it is actually faulty, you can exercise your statutory short-term 30 day right to reject it under s20 and s22 of the Consumer Rights Act 2015 (legislation.gov.uk).  This gives you a full refund and they need to arrange for it's return.

The problem I see with this approach is it's not clear to me if there is actually a problem with the product or whether you just don't like it - in which case...

Second, you still have time within 14 days of delivery to exercise your right to cancel a distance order under s29 of  The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk).

Under this second option you might be able to get a full refund and get the seller to take it back at no cost to you, depending on whether or not the seller gave you certain information before you bought the treadmill.  But in order to be able to give you helpful advice about this, it's really very very important that you answer the following questions already put to you:

the_lunatic_is_in_my_head said:

Thanks OP, nothing really on there about your right to cancel (unless they think the stated 30 day policy covers it, which it doesn't)(+ unless I'm missing it), if you don't get anywhere and need more advice here would you mind to check the emails they sent and any paperwork that comes with the parcel (invoice, etc) please to see if they told you:

1) How much it would cost to return a treadmill
2) Any info about your right to cancel. 

Looking on Companies House they seem to be a smallish company so I'm assuming they haven't supplied that info and you can cancel within 1 year and 14 days for a full refund with the return costs on them but as above best to double check the emails/paperwork.