PCN - Select Parking Ltd

Coupon-mad

      Yep. 

Couldey

Thank you all. Will submit today and get this one closed off! 

ssm_mse

I’m facing a similar situation with Select Parking. I received two letter about two infractions in early May, but I never received any PCN letters—just  outstanding charge notices from TNC debt collectors, dated August 29th (three months later!). This notice informed me that the appeal period for these infractions had already passed. I also received a Notice of Intention to Instruct Solicitors on September 10th.

Last week, I sent the “newbie” letter to both TNC and Select Parking Ltd. I received a response from TNC via email on Monday, September 13th, with two photos related to the first infraction. The first photo shows the car entering the parking lot, and the second shows it leaving, but neither includes a picture of the car parked in a space. The email did include the location, date, and time of the alleged infraction. I’ve also requested details regarding the second infraction but haven’t received anything yet.

Should I appeal to POPLA? Any advice would be greatly appreciated.

ssm_mse

these are the letters that I have received

Grizebeck

We don't need to see letters from tnc
Ignore
End of.

Couldey

So I received the below from Popla today via email (“acting” on behalf of my partner): 

POPLA - Action required - Appeal Verification Code xxxxxxxxxx

“Dear xxxxx

Your parking charge appeal against Select Parking Ltd - EW.

Select Parking Ltd - EW has now uploaded its evidence to your appeal. This will be available for you to view by clicking here

Please note: some evidence may not show immediately, if it is not currently available on your account please check back later before contacting us.

You have seven days from the date of this correspondence to provide comments on the evidence uploaded by Select Parking Ltd - EW.

Please note that these comments must relate to the grounds of appeal you submitted when first lodging your appeal with POPLA, we do not accept new grounds of appeal or evidence at this stage

Any comments received after the period of seven days has ended will not be considered and we will progress your appeal for assessment. Therefore, if you have any issues with the evidence uploaded by Select Parking Ltd - EW such as being unable to view it online, please contact POPLA immediately via phone - 0330 1596 126, or email - info@popla.co.uk, so that we can look to rectify this as soon as possible.

After this period has ended, we will aim to issue our decision as quickly as possible. The decision we reach is final and binding. When the decision is reached there is no further option for appeal.

Yours sincerely

POPLA Team

ETxxx/xxx”

I then log into the Popla portal and see the following:

“Operator Information and Evidence

Submitted 30/09/2024

Verification Code

xxxxxxxxxx

Operator Name

Select Parking Ltd - EW 

Operator Case Summary

We have reviewed his challenge and would like to address the points raised. Vehicle Location and Duration: Our records indicate that the PCN was issued because the vehicle was observed in a restricted area. the restricted area is a permit only site which is clearly stated on the signage. This car park is one of our biggest multi signed car park, the sign are hard to ignore because they are at 3 m apart around the car park as per photographs and there is also a big entrance sign which has been approved by the British Parking Association. The main issue within this car park is parents visiting A&E Tuition. They are not allowed to park in the car park owned by A&E tuition, hence the abuse the car park opposite for many years hence why the owners of the park have introduced our Select Parking company who are approved contractors with the British Parking Association since 2017, to implement these conditions. Another main issue is our clients are concerned at people visiting their car park in the late hours of the evening when all offices and buildings are closed within the vicinity of the area. The appendant who received this PCN arrived at a very peculiar time in the evening and stayed there for just under one hour which was very alarming to the unit holders who hold expensive products within the warehouses. Our policy requires vehicles to be parked in accordance with the signage present. Stopping or Parking is not exempt from the restrictions set forth by our parking regulations. The PCN was issued in compliance with our operational protocols and in line with legal requirements. In light of this, the PCN remains valid. We recommend reviewing the signage in the area to ensure compliance with the regulations in the future Vehicle Location and Duration: Our records show that your vehicle entered the car park at 9:xx PM and exited at 10:xx PM, this is dated and time stamped on the photographs attached. This indicates a total duration of 45 minutes in the car park. ALL THE EVIDENCE IS DATE AND TIME STAMPED AS PER PHOTO'S ATTACHED. As per our guidelines, we allow a 10-minute grace period. The PCN was issued because the vehicle exceeded this grace period. The appellant has expressed that there is no evidence of the car being parked there, but our cameras show that the car was in the car park for 57 minutes. The ANPR camera data confirms this. We requested driver details from the DVLA within the legal requirements. Signage and Regulations: We maintain that there are clear entry signs and ample signage throughout the car park, which outline the parking restrictions and grace period. The attached images demonstrate the visibility and clarity of these signs. The keeper was sent in accordance to laws regulating Parking enforcement within non-pofa regulations

Attached document 1: Letter with three logos

Attached document 2: Signage picture

Attached document 3: Dark picture of car leaving with reg/time stamp.

Attached document 4: Signage picture

Attached document 5: Appeal rejection letter from Select Parking Ltd.

Attached document 6: First NTC letter which looks like it’s been pulled from the first post of this thread, without the black markups.

Attached document 7: Signage picture

Attached document 8: Select Parking Ltd’s appeal to Popla it looks like, stating appeal declined (image below with blue headers).

Attached document 9: Dark picture of car entering with reg/time stamp.

Please provide your comments on the operator evidence.

You have 7 days from the operator evidence submission date - 30/09/2024. You will not have opportunity to edit or add further detail once you have submitted your comments.”

I will post most of the attachments below in some order.

Couldey

Below are most of the attachments that were uploaded by Select Parking Ltd:

Couldey

Last few attachments:

Couldey

 That’s the last attachment.

I initially thought I was parked for 10-15 minutes, but thinking back I could have driven out then back in. 

What points can be used for the next stage? 

Thanks.

KeithP

Apart from progressing the PoPLA appeal, what did these people have to say when you approached them?...