You must check your statements!

clive0510

My neighbour has just had his credit card statement, and there is showing on there a payment going out under paypal. well, that's not possible as he's not signed up to paypal, and doesn't even own a computer. so told him to phone the c/c company straight away, and if it can't be sorted I will email them on his behalf so they have it in black n white. 
as the title says, you must check your statements.

elsien

Emailing them on his behalf is unlikely to be effective due today to data protection.
He needs to contact them himself to go through all the security checks so they can work out what’s going on in order to reimburse him.

I agree with your point about checking statements thoughA few years back I had a Wonga loan turn up on mine – we never worked out how that slipped through.

clive0510

elsien said:

Emailing them on his behalf is unlikely to be effective due today to data protection.
He needs to contact them himself to go through all the security checks so they can work out what’s going on in order to reimburse him.

I agree with your point about checking statements thoughA few years back I had a Wonga loan turn up on mine – we never worked out how that slipped through.

Well the issue with that is that he's mid 80s and his wife is nearly 90. so they have all ways been good to me in years gone by, so now in there hour of need its only fair that I do what I can for them.

la531983

clive0510 said:

elsien said:

Emailing them on his behalf is unlikely to be effective due today to data protection.
He needs to contact them himself to go through all the security checks so they can work out what’s going on in order to reimburse him.

I agree with your point about checking statements thoughA few years back I had a Wonga loan turn up on mine – we never worked out how that slipped through.

Well the issue with that is that he's mid 80s and his wife is nearly 90. so they have all ways been good to me in years gone by, so now in there hour of need its only fair that I do what I can for them.

I agree but emailing them is pointless for reasons already given, otherwise anyone could email any company about anyones account.

All you can really do is get them to pass security checks on the phone and then speak on their behalf on the phone.

What does it actually say on the statement? Do Paypal offer merchant services to small business so it actually says something like "Paypal [and then something else]"? In which case it may be a payment to another business.

I regularly pay a business who has a SumUp machine and they appear on my statement as "SumUp [name of business]". Doesnt mean I have a SumUp account. Same likely applies here.

DullGreyGuy

la531983 said:
What does it actually say on the statement? Do Paypal offer merchant services to small business so it actually says something like "Paypal [and then something else]"? In which case it may be a payment to another business.

Paypal do since they bought iZettle (and renamed it Zettle and now Zettle by PayPal) but they show up as "Zettle * Companyname" on statements if its an in person transaction. 

You dont have to be signed up to PayPal to make payments using it but payments would be done online. There used to be some naughty businesses that used PayPal for in person payments but the need for that really fell away with the likes of Zettle. 

Given their ages and its marked as PayPal I'd be enquiring about any visiting kids/grandkids that they may have agreed to give them the card for something and not realise that they are going to be buying/doing it online. 

clive0510

ok. thanks for replies. its been reported now to their bank and also to fraudactionuk , so I've helped as far as i can and now its time for a beer !. 

Kim_13

I was asked to help regarding a similar unrecognised transaction a few years ago and while my advice was to report it, as there were no visiting children or an eBay account which might have been the most likely reasons for such a payment, it later turned out that the person concerned had ordered something over the phone and that the company had used PayPal to take the payment.

eschaton

clive0510 said:

My neighbour has just had his credit card statement, and there is showing on there a payment going out under paypal. well, that's not possible as he's not signed up to paypal, and doesn't even own a computer. so told him to phone the c/c company straight away, and if it can't be sorted I will email them on his behalf so they have it in black n white. 
as the title says, you must check your statements.

Maybe start posting your tip of the week?

Start with the blatantly obvious ones like you have done this time. 

NoodleDoodleMan

We keep an A5 size ringbinder with pre-printed hole punched pages showing debits/credits on the account - entering details and running balance from receipts as and when required, usually on a daily basis.

Very straightforward method to cross reference with monthly credit card statements when published to check any possible discrepancies, which in truth are few few and far between.

Having said - that I have entered a £20 transaction at a supermarket chain dated 31/07 which has not been taken - not sure if it's their error or not.

The point is that I'm aware of it by maintaining a record and checking statements.

clive0510

eschaton said:

clive0510 said:

My neighbour has just had his credit card statement, and there is showing on there a payment going out under paypal. well, that's not possible as he's not signed up to paypal, and doesn't even own a computer. so told him to phone the c/c company straight away, and if it can't be sorted I will email them on his behalf so they have it in black n white. 
as the title says, you must check your statements.

Maybe start posting your tip of the week?

Start with the blatantly obvious ones like you have done this time. 

Yes indeed. in fact its so blatantly obvious, the amount of people who simply do not check there statements, defies belief. 

sausage_time

clive0510 said:

eschaton said:

clive0510 said:

My neighbour has just had his credit card statement, and there is showing on there a payment going out under paypal. well, that's not possible as he's not signed up to paypal, and doesn't even own a computer. so told him to phone the c/c company straight away, and if it can't be sorted I will email them on his behalf so they have it in black n white. 
as the title says, you must check your statements.

Maybe start posting your tip of the week?

Start with the blatantly obvious ones like you have done this time. 

Yes indeed. in fact its so blatantly obvious, the amount of people who simply do not check there statements, defies belief. 

I check my active accounts 2-3 times a week on-line.  Dormant can wait for their statements.