Claim form - no PCN no NTK received - Acting on behalf of father - WS Stage DISCONTINUED

Gr1pr

Certainly he tells them both of any changes that are required, especially a different address for the service of papers, regardless of age or circumstances, changing details like the correct address doesn't change the claim 

Coupon-mad

Runs of accessible bays at retail parks almost never have ANY t&cs signs. I've noticed this is true everywhere. Looks like they deliberately target the vulnerable. Evidence pics to prove a lack of t&cs (full) signs in that whole area would be good.

A person over 80 might be considered vulnerable if he is frail or suffers from long term conditions.

durdledoor91

Hello Forumites, thanks for all help so far - I am just getting ready to email the defence letter  to ClaimResponses.CNBC@justice.gov.uk
I just wanted to check - do I need to complete the form originally supplied with the claim form where you have to tick some boxes on the form and sign or just send the pdf letter of defence. 
Thank you and wish me luck 

KeithP

durdledoor91 said:

Hello Forumites, thanks for all help so far - I am just getting ready to email the defence letter  to ClaimResponses.CNBC@justice.gov.uk
I just wanted to check - do I need to complete the form originally supplied with the claim form where you have to tick some boxes on the form and sign or just send the pdf letter of defence. 
Thank you and wish me luck 

Just follow the checklist.
Items 4, 5 and 6 on that list seem quite clear to me.

Bazarius

Do you know whether there are signs along these disabled bays that are fully readable from the driver’s seat without having to get out ? ( Including the small print)  . 

This is a mandatory requirement under the BPA Code of Practice . 

**correction at least 1 sign**

Coupon-mad

There won't be, by the way! Parking firms almost never put t&cs signs in accessible runs of bays. It's almost like they are targeting the vulnerable...

durdledoor91

@Bazarius thank you - challenge I have is the parking agent has now changed so no evidence of what it looked like before - there's been a full car park revamp! 
@KeithP I did look at steps but just wanted to double check - this is very important to me and my dad so am probably overthinking it but do appreciate all the help here.

I have received the following response to my email - is this the normal email reply to say they will process in 10 days or should it be more than that at this stage  

Thank you for emailing the Claim Responses Team in the Civil National Business Centre. Please expect a response to your enquiry in 10 days

When sending us documents please ensure you comply with the Practice Direction 5B

 https://www.justice.gov.uk/courts/procedure-rules/civil/rules/part05/pd_part05b

 Documents not complying will not be accepted, in particular if it is over 10MB or 25 printed pages in size.

Bazarius

Coupon-mad said:

There won't be, by the way! Parking firms almost never put t&cs signs in accessible runs of bays. It's almost like they are targeting the vulnerable...

I agree ! And these car parks are supposedly get audited by the BPA …. 

durdledoor91

URGENT HELP! After sending the defence via email and receiving the automated response well ahead of deadline see below.
 


I then got this today? which is past the deadline -any advice? I just tried to resend and it said undeliverable?

durdledoor91

Then I have just checked MCOL and it says this? which seems to show they have the defence - I am very confused