Starling Bank

friolento

DasTechniker said:

friolento said:

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

Funny I should have started this thread and now this comes along. No pun intended but I was just wondering out loud that perhaps the newer banks are, shall we say, not all they seem to be. I was reading other posts about Revolut earlier and a poster made a statement “it’s ok until something goes wrong.” At least with established high street banks you have the option of calling in branch if you have a problem to sort out. That is if there is a branch near you that hasn’t closed! In our town we have the luxury of all major bank branches - or did have until Barclays shut shop a few months ago.

Unfortunately, no Branch can overwrite the fraud mechanisms or the central fraud team. You might feel better after venting, in the politest way possible, in a Branch but it won't speed up the process

UKX69

friolento said:

DasTechniker said:

friolento said:

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

Funny I should have started this thread and now this comes along. No pun intended but I was just wondering out loud that perhaps the newer banks are, shall we say, not all they seem to be. I was reading other posts about Revolut earlier and a poster made a statement “it’s ok until something goes wrong.” At least with established high street banks you have the option of calling in branch if you have a problem to sort out. That is if there is a branch near you that hasn’t closed! In our town we have the luxury of all major bank branches - or did have until Barclays shut shop a few months ago.

Unfortunately, no Branch can overwrite the fraud mechanisms or the central fraud team. You might feel better after venting, in the politest way possible, in a Branch but it won't speed up the process

Yes, you’re quite correct. I was merely making a comment about every day pitfalls that can be encountered. 🫣

GibbsRule_No3.

I opened a Starling account as I wanted to send money to a US friend and it was easier than using Western Union or other such company, that I'd used before. I also used Starling when visiting said friend, so just put the amount of money I need for my trips rather than use my normal account.  I now just use it monthly to pay my mobile £5.00 sim back up card, just to keep the account ticking over between trips, very nice they keep sending me little amounts of interest. I would probably, if opening an account for US trips now, open a Chase account, just because of the adverts for Chase.

MEM62

400ixl said:

Starling would be no different to any other bank as they all have to follow the same rules.

Or maybe they don't  :-)

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

penners324

GibbsRule_No3. said:

I opened a Starling account as I wanted to send money to a US friend and it was easier than using Western Union or other such company, that I'd used before. I also used Starling when visiting said friend, so just put the amount of money I need for my trips rather than use my normal account.  I now just use it monthly to pay my mobile £5.00 sim back up card, just to keep the account ticking over between trips, very nice they keep sending me little amounts of interest. I would probably, if opening an account for US trips now, open a Chase account, just because of the adverts for Chase.

I've got both. I fund the Starling app is better.

flaneurs_lobster

MEM62 said:

400ixl said:

Starling would be no different to any other bank as they all have to follow the same rules.

Or maybe they don't  :-)

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

They won't let me open a second account because I swapped my first one elsewhere for £200. Clearly I'm not nearly dodgy enough for their usual customer base. 

Nasqueron

flaneurs_lobster said:

MEM62 said:

400ixl said:

Starling would be no different to any other bank as they all have to follow the same rules.

Or maybe they don't  :-)

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

They won't let me open a second account because I swapped my first one elsewhere for £200. Clearly I'm not nearly dodgy enough for their usual customer base. 

I have heard people say this but I opened a new one within a year of switching out an account without any issues. Maybe hit and miss

eskbanker

GibbsRule_No3. said:

I opened a Starling account as I wanted to send money to a US friend and it was easier than using Western Union or other such company, that I'd used before.

MEM62 said:

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

What a coincidence....

penners324

flaneurs_lobster said:

MEM62 said:

400ixl said:

Starling would be no different to any other bank as they all have to follow the same rules.

Or maybe they don't  :-)

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

They won't let me open a second account because I swapped my first one elsewhere for £200. Clearly I'm not nearly dodgy enough for their usual customer base. 

More that their systems aren't built that way and they don't want to be opened then used as a dummy account for switching.

jadex

Nasqueron said:

flaneurs_lobster said:

MEM62 said:

400ixl said:

Starling would be no different to any other bank as they all have to follow the same rules.

Or maybe they don't  :-)

Starling Bank fined £29mn over ‘shockingly lax’ crime controls (ft.com)

They won't let me open a second account because I swapped my first one elsewhere for £200. Clearly I'm not nearly dodgy enough for their usual customer base. 

I have heard people say this but I opened a new one within a year of switching out an account without any issues. Maybe hit and miss

that one year ban rule used to be the case in the past, however since around beginning of the year they do not accept returning customers at all