Starling Bank

UKX69

Anybody here with Kroo?

ircE

DasTechniker said:

Anybody here with Kroo?

You may like to peruse this thread:
https://forums.moneysavingexpert.com/discussion/6368168/kroo-bank-discussion/p1

UKX69

IrcE - Thanks.

[Deleted User]

I am having the same issue! They say it’s an account review they freeze all your money move it somewhere other than your account and refer you to their t&cs and then you get silent treatment no access to you money and no updates Have you resolved this??

UKX69

[Deleted User] said:

I am having the same issue! They say it’s an account review they freeze all your money move it somewhere other than your account and refer you to their t&cs and then you get silent treatment no access to you money and no updates Have you resolved this??

Which bank is this?

penners324

[Deleted User] said:

I am having the same issue! They say it’s an account review they freeze all your money move it somewhere other than your account and refer you to their t&cs and then you get silent treatment no access to you money and no updates Have you resolved this??

Because they suspect fraud 

friolento

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

UKX69

friolento said:

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

Funny I should have started this thread and now this comes along. No pun intended but I was just wondering out loud that perhaps the newer banks are, shall we say, not all they seem to be. I was reading other posts about Revolut earlier and a poster made a statement “it’s ok until something goes wrong.” At least with established high street banks you have the option of calling in branch if you have a problem to sort out. That is if there is a branch near you that hasn’t closed! In our town we have the luxury of all major bank branches - or did have until Barclays shut shop a few months ago.

penners324

DasTechniker said:

friolento said:

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

Funny I should have started this thread and now this comes along. No pun intended but I was just wondering out loud that perhaps the newer banks are, shall we say, not all they seem to be. I was reading other posts about Revolut earlier and a poster made a statement “it’s ok until something goes wrong.” At least with established high street banks you have the option of calling in branch if you have a problem to sort out. That is if there is a branch near you that hasn’t closed! In our town we have the luxury of all major bank branches - or did have until Barclays shut shop a few months ago.

But branches are useless as well. The staff will just ask you to phone the call centre or use the app.

UKX69

penners324 said:

DasTechniker said:

friolento said:

Starling have just been fined £29m for not checking their customers enough. https://www.reuters.com/business/finance/starling-bank-fined-29-million-pounds-financial-crime-failings-2024-10-02/

Funny I should have started this thread and now this comes along. No pun intended but I was just wondering out loud that perhaps the newer banks are, shall we say, not all they seem to be. I was reading other posts about Revolut earlier and a poster made a statement “it’s ok until something goes wrong.” At least with established high street banks you have the option of calling in branch if you have a problem to sort out. That is if there is a branch near you that hasn’t closed! In our town we have the luxury of all major bank branches - or did have until Barclays shut shop a few months ago.

But branches are useless as well. The staff will just ask you to phone the call centre or use the app.

Maybe, but I’ve got to say in my experience my bank branch of NatWest is exemplary. I’ve been with them for 48 years and I can honestly say that I can count on one hand the number of problems I’ve had and each time I’ve gone in and its been sorted there and then. 

One that sticks out in my mind was a lost cheque. I used to trade stocks and shares in the day when there were no online dealing platforms. That was when you had to phone up a ‘ traditional’ broker to give your instructions. I had sold some shares and deposited a cheque over the counter. Next day it failed to show in my account, so I went in and told the assistant. They went over the system and even searched the back room to see if the cheque had been mislaid. Then they phoned Bristol which is where the central cheque clearing is - or was - and found that it was there waiting to be returned to the branch due to an error on the cheque. The bank credited my account with the full amount while they sorted out the cheque problem themselves. All this in half hour, if I remember correctly.