Tomato Energy (Electric Only Supplier) - Too Good To Be True ?

masonic

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

            

MWT

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

I believe that service is provided to Tomato by their parent Senapt (who still haven't filed the accounts due in December '24).

Shedman

masonic said:

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

            

Thanks.  Not getting that when I try....maybe its because I'm using a browser on an iPad.  

PS if we didn't have patience I doubt we'd be with Tomato 

Chrysalis

TE already replied and escalated it with billing.

masonic

Chrysalis said:

TE already replied and escalated it with billing.

Interesting, I haven't had a peep out of them so far. Maybe they don't bother with their complaints inbox.

Chrysalis

masonic said:

Chrysalis said:

TE already replied and escalated it with billing.

Interesting, I haven't had a peep out of them so far. Maybe they don't bother with their complaints inbox.

Yeah I never got round to using the complaints email.  This was from the customer care email.  They havent promised to compensate though, just escalated it.

Newbie_John

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

Probably a new version release. Fingers crossed some new features are added as it was very very basic.

There's quite a lot of data so they could show some fancy things like Octopus Compare etc.

masonic

Newbie_John said:

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

Probably a new version release. Fingers crossed some new features are added as it was very very basic.

There's quite a lot of data so they could show some fancy things like Octopus Compare etc.

Most likely this is unplanned and something has broken. A provider wouldn't voluntarily take their platform offline without warning, and would provide some sort of guidance for the maintenance window if it was a planned upgrade.

lohr500

masonic said:

There's quite a lot of data so they could show some fancy things like Octopus Compare etc.

Most likely this is unplanned and something has broken. A provider wouldn't voluntarily take their platform offline without warning, and would provide some sort of guidance for the maintenance window if it was a planned upgrade.

But that would require a competent provider who knows what they are doing.
Unfortunately, based on my experience whilst in the greenhouse, I saw little evidence of that 

Newbie_John

masonic said:

Newbie_John said:

Shedman said:

I see on Facebook quite a few people (including me) reporting that they can't log in to MyWatts (get a Failed Logging In error message).  Another bill they haven't paid perchance......?

Probably a new version release. Fingers crossed some new features are added as it was very very basic.

There's quite a lot of data so they could show some fancy things like Octopus Compare etc.

Most likely this is unplanned and something has broken. A provider wouldn't voluntarily take their platform offline without warning, and would provide some sort of guidance for the maintenance window if it was a planned upgrade.

Big provider, smaller providers do last minute changes on the production code, with unplanned releases any time.

If you were customer you would notice continuous innovation in their monthly billings.

Anyway, either of us can be right.