Audi e-Tron Owners: It's Time to Start Rejecting Your Vehicles! (Audi Recall: 93U9 – Faulty Battery)

SyedJafri01

I’m an Audi e-Tron owner, and I’ve had enough. After discovering a serious manufacturing defect with the high-voltage battery, I’ve been fighting a long battle with Audi, the retailer, and Volkswagen Financial Services. Despite acknowledging the fault, they’ve refused to give me a full refund, replace or repair the vehicle

The worst part? Audi has imposed an 80% charging limit and restricted which chargers we can use—all without fixing the underlying issue. This has turned a long-range vehicle into a short-range city car, and they have no plans to implement a proper fix anytime soon.

If you’re also facing these issues, it’s time to stand up and reject your vehicles. Let’s hold them accountable and demand they take our concerns seriously.

Anyone else in the same boat? Let’s talk.

Aylesbury_Duck

If you've been unable to reject your vehicle, why do you think others will be able to?

SyedJafri01

The retailer (Audi Portsmouth) has accepted the rejection of the vehicle but is only offering to refund the deposit instead of the full amount paid. However, under the Consumer Rights Act 2015, it is clear that when a vehicle is rejected after six months, the full purchase price should be refunded, minus a fair usage deduction. The fair usage charge can be calculated using the following formula:

Fair Usage Charge = ((Mileage at the time of fault discovery - Initial Mileage) / Expected Lifetime Mileage) × Initial Purchase Price

Aylesbury_Duck

SyedJafri01 said:

The retailer (Audi Portsmouth) has accepted the rejection of the vehicle but is only offering to refund the deposit instead of the full amount paid. However, under the Consumer Rights Act 2015, it is clear that when a vehicle is rejected after six months, the full purchase price should be refunded, minus a fair usage deduction. The fair usage charge can be calculated using the following formula:

Fair Usage Charge = ((Mileage at the time of fault discovery - Initial Mileage) / Expected Lifetime Mileage) × Initial Purchase Price

How much have you paid for the car, and how much have they offered as a refund?

Hoenir

To extend battery life 80% charging is actually recommended. 

SyedJafri01

Aylesbury_Duck said:

SyedJafri01 said:

The retailer (Audi Portsmouth) has accepted the rejection of the vehicle but is only offering to refund the deposit instead of the full amount paid. However, under the Consumer Rights Act 2015, it is clear that when a vehicle is rejected after six months, the full purchase price should be refunded, minus a fair usage deduction. The fair usage charge can be calculated using the following formula:

Fair Usage Charge = ((Mileage at the time of fault discovery - Initial Mileage) / Expected Lifetime Mileage) × Initial Purchase Price

How much have you paid for the car, and how much have they offered as a refund?

Paid over 30k but they are offering only 4k

Aylesbury_Duck

SyedJafri01 said:

Aylesbury_Duck said:

SyedJafri01 said:

The retailer (Audi Portsmouth) has accepted the rejection of the vehicle but is only offering to refund the deposit instead of the full amount paid. However, under the Consumer Rights Act 2015, it is clear that when a vehicle is rejected after six months, the full purchase price should be refunded, minus a fair usage deduction. The fair usage charge can be calculated using the following formula:

Fair Usage Charge = ((Mileage at the time of fault discovery - Initial Mileage) / Expected Lifetime Mileage) × Initial Purchase Price

How much have you paid for the car, and how much have they offered as a refund?

Paid over 30k but they are offering only 4k

Have I understood you correctly?  You have paid over £30k for a car, have rejected it and they've offered to refund you £4k in exchange for the car?  How long have you owned it?

SyedJafri01

Hoenir said:

To extend battery life 80% charging is actually recommended. 

That's true, but when you opted for the 55 Quattro over the 50 Quattro primarily for its extended range, every mile counts. The 80% limit that has been imposed effectively reduces the range to 80% of the already limited 80% range. For instance, while the 55 Quattro's 80% range should be 175 miles, this restriction brings it down to 140 miles, which is only 80% of the expected 175 miles.

SyedJafri01

Aylesbury_Duck said:

SyedJafri01 said:

Aylesbury_Duck said:

SyedJafri01 said:

The retailer (Audi Portsmouth) has accepted the rejection of the vehicle but is only offering to refund the deposit instead of the full amount paid. However, under the Consumer Rights Act 2015, it is clear that when a vehicle is rejected after six months, the full purchase price should be refunded, minus a fair usage deduction. The fair usage charge can be calculated using the following formula:

Fair Usage Charge = ((Mileage at the time of fault discovery - Initial Mileage) / Expected Lifetime Mileage) × Initial Purchase Price

How much have you paid for the car, and how much have they offered as a refund?

Paid over 30k but they are offering only 4k

Have I understood you correctly?  You have paid over £30k for a car, have rejected it and they've offered to refund you £4k in exchange for the car?  How long have you owned it?

It's been over 30 months now, and while the Consumer Rights Act 2015 allows for rejection after 6 months due to an inherent fault, the burden of proof is on the consumer. The retailer has accepted the rejection but is unable to justify refunding only £4,000

born_again

SyedJafri01 said:

I’m an Audi e-Tron owner, and I’ve had enough. After discovering a serious manufacturing defect with the high-voltage battery, I’ve been fighting a long battle with Audi, the retailer, and Volkswagen Financial Services. Despite acknowledging the fault, they’ve refused to give me a full refund, replace or repair the vehicle

The worst part? Audi has imposed an 80% charging limit and restricted which chargers we can use—all without fixing the underlying issue. This has turned a long-range vehicle into a short-range city car, and they have no plans to implement a proper fix anytime soon.

If you’re also facing these issues, it’s time to stand up and reject your vehicles. Let’s hold them accountable and demand they take our concerns seriously.

Anyone else in the same boat? Let’s talk.

Have you got a link to this please.

As a google search only brings up one item & that is a post of yours on pistonheads, nothing at all on Audi forums.

Alderbank

Where does Volkswagen Financial Services come into the picture?