Audi e-Tron Owners: It's Time to Start Rejecting Your Vehicles! (Audi Recall: 93U9 – Faulty Battery)

SyedJafri01

isplumm said:

so how long has the PCP got to go - you've had it for 3 years now - also what is your annual mileage meant to be for the PCP - 70k miles in 3 years seems high?

Thanks Mark

Its until Oct 2025, however I am still within contracted mileage. I have only done around 30k

powerful_Rogue

SyedJafri01 said:

isplumm said:

so how long has the PCP got to go - you've had it for 3 years now - also what is your annual mileage meant to be for the PCP - 70k miles in 3 years seems high?

Thanks Mark

Its until Oct 2025, however I am still within contracted mileage. I have only done around 30k

Current Mileage: The vehicle currently has approximately 70,000 miles on the clock. The fault was first noticed when the car had around 65,000 miles.

So the vehicle wasn't new when you purchased it? How old is the vehicle?

isplumm

SyedJafri01 said:

isplumm said:

so how long has the PCP got to go - you've had it for 3 years now - also what is your annual mileage meant to be for the PCP - 70k miles in 3 years seems high?

Thanks Mark

Its until Oct 2025, however I am still within contracted mileage. I have only done around 30k

So you bought it 2nd hand? Anyway I was going to say that if the PCP was finishing soon, then just hand the car back & let them sort it.

born_again

SyedJafri01 said:

born_again said:

I wonder if it relates to this.

This is a US recall site & UK Gov recall site does not list the e-tron SUV 55 Quattro As you need to know which Q version it is, as I listed previously.

Thank you for sharing that link. I have already consulted with the DVSA regarding why this issue is not showing as an active recall on the UK Gov recall site. According to the DVSA, since Audi has implemented a restriction limiting the charge to 80%, they do not consider it an active recall anymore, and therefore, the DVSA is satisfied with the current status.

However, my vehicle does fall under the category of "2019-2022 Audi E-Tron Quattro SUVs manufactured before March 11, 2022," as mentioned in the recall notice. Despite this, the restriction imposed by Audi does not address the underlying issue effectively, and the fact that this isn’t being treated as an active recall is concerning, to say the least.

That is in the US, very different to the UK. 
So there is no UK recall. So in many ways this is a gesture of goodwill be the dealer. Or as some would say "Go away money"

The current market value of the car has significantly decreased due to the inherent fault

Sadly Hi new cost EV's have born the brunt of depreciation. As most were bought as company cars for the tax benefit. As such out of many buyers reach even 2nd hand. So the value plummets.

Grumpy_chap

SyedJafri01 said:

The Audi e-Tron SUV 55 Quattro is indeed equipped to support charging speeds of up to 155KW using CCS connectors, which allows for rapid charging. However, due to a restriction related to the ongoing recall issue, the vehicle can now only support charging speeds of up to 50KW. This means that any charger exceeding 50KW, such as those typically found at motorway service stations, will not be able to charge the vehicle effectively.

So, you still can charge the car at motorway services.  It is just that peak charging speed may be lower than otherwise.  I take it you are aware that peak charging speed is often not available in any case.  The real world impact of this restriction may be very low.

There seems to be a very challenging drip-feed of information.  Can you please set out the full details as that will allow people to provide meaningful comment and not risk incorrect advice based upon incorrect assumptions.

Car purchased August 2021 with PCP until August 2025.
How old was car at purchase?
How many miles?
What was the purchase price?
Deposit was £4k.  What was the MGFV?
What monthly payments?

SyedJafri01 said:

The current market value of the car has significantly decreased due to the inherent fault, making it much lower than the MGFV on the PCP contract, which means simply returning the car isn’t a viable option for me.

This does not make sense.  The finance company are saying there is no fault now they implemented the software patch.  The MGFV will still be honoured.

How much of the increased depreciation is linked to this apparent fault?  How much is linked to general movement in car prices?  You purchased in 2021, when car prices were silly inflated - some used cars we selling for more than new - and that situation has now reverted back to a more normal profile.

Keep_pedalling

This sounds like the same recall some of us ID3 drivers had, if it is the recall will eventually replace the faulty battery modules and the car’s batteries will have an extra lease of life.  

SyedJafri01

Grumpy_chap said:

SyedJafri01 said:

The Audi e-Tron SUV 55 Quattro is indeed equipped to support charging speeds of up to 155KW using CCS connectors, which allows for rapid charging. However, due to a restriction related to the ongoing recall issue, the vehicle can now only support charging speeds of up to 50KW. This means that any charger exceeding 50KW, such as those typically found at motorway service stations, will not be able to charge the vehicle effectively.

So, you still can charge the car at motorway services.  It is just that peak charging speed may be lower than otherwise.  I take it you are aware that peak charging speed is often not available in any case.  The real world impact of this restriction may be very low.

There seems to be a very challenging drip-feed of information.  Can you please set out the full details as that will allow people to provide meaningful comment and not risk incorrect advice based upon incorrect assumptions.

Car purchased August 2021 with PCP until August 2025.
How old was car at purchase?
How many miles?
What was the purchase price?
Deposit was £4k.  What was the MGFV?
What monthly payments?

SyedJafri01 said:

The current market value of the car has significantly decreased due to the inherent fault, making it much lower than the MGFV on the PCP contract, which means simply returning the car isn’t a viable option for me.

This does not make sense.  The finance company are saying there is no fault now they implemented the software patch.  The MGFV will still be honoured.

How much of the increased depreciation is linked to this apparent fault?  How much is linked to general movement in car prices?  You purchased in 2021, when car prices were silly inflated - some used cars we selling for more than new - and that situation has now reverted back to a more normal profile.

The fault remains, but according to the DVSA, as long as the charge is restricted to 80%, they no longer classify it as a recall issue, even if the fault isn't fully resolved. As for the luxury EV market, it hasn't changed much. For example, a two-year-old e-tron with similar specifications is currently priced about the same as when I purchased mine in 2021

powerful_Rogue

SyedJafri01 said:

Grumpy_chap said:

SyedJafri01 said:

The Audi e-Tron SUV 55 Quattro is indeed equipped to support charging speeds of up to 155KW using CCS connectors, which allows for rapid charging. However, due to a restriction related to the ongoing recall issue, the vehicle can now only support charging speeds of up to 50KW. This means that any charger exceeding 50KW, such as those typically found at motorway service stations, will not be able to charge the vehicle effectively.

So, you still can charge the car at motorway services.  It is just that peak charging speed may be lower than otherwise.  I take it you are aware that peak charging speed is often not available in any case.  The real world impact of this restriction may be very low.

There seems to be a very challenging drip-feed of information.  Can you please set out the full details as that will allow people to provide meaningful comment and not risk incorrect advice based upon incorrect assumptions.

Car purchased August 2021 with PCP until August 2025.
How old was car at purchase?
How many miles?
What was the purchase price?
Deposit was £4k.  What was the MGFV?
What monthly payments?

SyedJafri01 said:

The current market value of the car has significantly decreased due to the inherent fault, making it much lower than the MGFV on the PCP contract, which means simply returning the car isn’t a viable option for me.

This does not make sense.  The finance company are saying there is no fault now they implemented the software patch.  The MGFV will still be honoured.

How much of the increased depreciation is linked to this apparent fault?  How much is linked to general movement in car prices?  You purchased in 2021, when car prices were silly inflated - some used cars we selling for more than new - and that situation has now reverted back to a more normal profile.

The fault remains, but according to the DVSA, as long as the charge is restricted to 80%, they no longer classify it as a recall issue, even if the fault isn't fully resolved. As for the luxury EV market, it hasn't changed much. For example, a two-year-old e-tron with similar specifications is currently priced about the same as when I purchased mine in 2021

Sorry, but as an EV owner I don't believe that. Prices of EV's have plummeted, which is why I got one!

visidigi

You've done 25k miles without concern, so the car was fit for purpose and for the journey you traveled in that 25k.

So there's no way you will get a full refund, there will be deductions, at a reasonable rate.

I would hazard a guess VWFS aren't being very accommodating because your demands are unreasonable when considering...

The amount of use you had prior to defect being reported.
The amount of distance covered without concern.
The deposit is usually absorbed and lost (amortized if you will).

Something reasonable to me at least would be the deposit and a few months of payments as goodwill for the apparent hassle during the 5000 miles you've used it since being made aware of the issue. (future loss of use doesn't count as you would be paying monthlies for that privilege anyway).

SyedJafri01

visidigi said:

You've done 25k miles without concern, so the car was fit for purpose and for the journey you traveled in that 25k.

So there's no way you will get a full refund, there will be deductions, at a reasonable rate.

I would hazard a guess VWFS aren't being very accommodating because your demands are unreasonable when considering...

The amount of use you had prior to defect being reported.
The amount of distance covered without concern.
The deposit is usually absorbed and lost (amortized if you will).

Something reasonable to me at least would be the deposit and a few months of payments as goodwill for the apparent hassle during the 5000 miles you've used it since being made aware of the issue. (future loss of use doesn't count as you would be paying monthlies for that privilege anyway).

you're right. I am however, not requesting a full refund, but I would like VWFS to acknowledge that a PCP agreement contributes to the equity if the customer decides to purchase the car at the end of the contract. This is why PCP is typically more expensive than a lease. While there are various ways to calculate fair usage, it appears that the retailer bases their calculation on a method that suits them, while VWFS shows no interest in addressing this matter at all. Additionally, the battery remains under warranty, yet neither the retailer, manufacturer, nor the finance company is willing to replace it under warranty. For reference, Hyundai invested over £9 million to replace faulty batteries, but it seems VWFS and Audi disregard UK Laws entirely.