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E-ONEXT MY Failure to get Economy 7 Tariff reinstated.
Since purchasing my property 2003 the tariff was set at Economy 7. In 2018 I requested E-onext to fit a smart meter (dual tariff). I rented out my home 2018-2024. At some point the tariff was changed to a single tariff with British Gas. On returning to the property I am having difficulty getting E-onext to return the tariff to Economy 7. I get told in numerous calls to E-0next that my request has been forwarded to the ISE (Instructions For Further Action) I want to sell the property, the purchaser (a landlord) will not complete the purchase until the change is made. I am legally unable to rent the property until the change is made. Can anyone advise how I can put pressure on the ISE.
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I believe E.On Next have a turnaround of up to 14 days to action this. Make sure your request has been logged as a complaint, explain your urgency and ask them to expedite it if possible, and then chase them every couple of days for an update.0
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Was the meter or just the tariff applied changed. BG refused to supply a neighbour on E7 using his 12m old smets2 E7 meter fitted by EDF - they insisted it had to be one of their own.
What about any alcs switching e.g. for storage heating for epc - still needed / supported by current meter ?
E7 is just a tariff to many - but how the meter operates it - via in some cases a restricted time set of circuits - might need different metering - normally with on board alcs these days to give the 7 hr live restricted switched feed.
If simple over the air on an existing meter - should be quick - 2 weeks as above not impossible.
If needs a physical meter change - we'll that's a regional / postcode lottery at the moment - could be weeks or months and a series of cancelled appointments
But you could escalate it as a complaint. If your multiple requests have been going on for a while and feel like being ignored.
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My problem started in early May, when the property's energy rating was reduced, because the tariff had changed from the previous rating. British Gas were unable to help me. I requested a move to E-on, they fitted the smart meter on 4th June, switched 4th Jul. I specifying that Economy 7 tariff was required. E-On have confirmed, after I sent photos, that the meter can supply 2 tariffs. I phone regularly and ask and get, follow up emails, which never show that the issue is progressing. I have escalated the request to a complaint, but I am always told the ISE have a backlog to deal with. Where do I go from here?
The meter was fitted in 2018, the tariff was changed at a later date. No other changes are required to attain a higher
EPC. The meter is dual tariff so can support Economy 7. I need a computer person to remotely re programme my smart meter. What do you do if you have complained and still the problem does not progress.?0 -
Escalate the complaint following the supplier’s complaints procedure, and failing that push for a deadlock letter so you may refer the issue to the ombudsman. If they refuse to provide a deadlock letter you can also refer the complaint 8 weeks after you made it (if the complaint is already over 8 weeks old you can skip the deadlock process and contact the ombudsman right away).
You could also try a different supplier if you’re feeling lucky, but there’s no guarantee that the process will yield results quicker than pushing through with the current one - After a bit of persistence Octopus were able to set mine to E7 with no trouble at all, and they did so the same day once I finally reached the correct person/department (the most difficult part was getting past the frontline customer service agents, which took a few weeks of slow responses by email). Once they made the change on their end the meter updated immediately.Moo…1 -
It really is unacceptable. I know from my own experience that this can be done at E.On Next by the customer service team. It took me 9 days of calling daily until I finally I got through to someone who knew what they were doing. It was then fixed within a few minutes of me explaining the whole episode for the 9th time. They clicked a few buttons their end and the meter and tariff updated immediately. This was regardless of the fact that the request had been sent to that other department pending action.
Edit: It might also be worth posting on the Eon Next community forum in the hope that one of their staff members there chases this for you.2 -
I do not think there is an ombudsman for Energy. I changed from British Gas because they said they couldn't do the change. Getting in contact with the correct person/department is my problem. I have been told the process is immImmediate, when I get to the front of the 'backlog'. I will take the advice of phoning daily. I have been doing it weekly. I found it difficult/I failed to get on the Eon Next community forum....... the forum would not accept my email.....I will try again. Thanks to all.0
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I have manage to post on Eon Next community forum0
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Thank you, thank you.1
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I will register on the 4th Sept-8wks since the transfer, 12 wks since the request and agreement to transfer the property to E-ONEXT on an Economy 7 tariff. A long expensive wait- loss of rent and sale of property (hopefully not-the buyer wants to finalise on the 1st Sept.0
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