NatWest Online Login 2FA

RG2015
RG2015 Posts: 6,042 Forumite
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in Budgeting & bank accounts
For the last few days, every time I log in to NatWest online I get the following message. 

Help us stop fraud

To keep your account safe, we'll send you a one time passcode to your mobile device so you can access Online Banking.We'll contact you via your mobile device whenever we think anything is unusual, you're logging in from somewhere new or using a new device.

Before this month I only got this message 2 or 3 times a year. As far as I am aware, I am not doing anything different. 

Has any one else noticed this changing in the last few days?


Comments

  • Billxx
    Billxx Posts: 285 Forumite
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    What are you using to log in?  Phone? Tablet? Laptop? Browser? App?

    Are you using a VPN or Private Relay?

    Kind Regards,

    Bill
  • Nasqueron
    Nasqueron Posts: 10,409 Forumite
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    Billxx said:
    What are you using to log in?  Phone? Tablet? Laptop? Browser? App?

    Are you using a VPN or Private Relay?
    I get this with NatWest on the very rare times I log in to it online, rather than app, PC (same I have had for 7 years), Firefox, normal internet connection

    Sam Vimes' Boots Theory of Socioeconomic Unfairness: 

    People are rich because they spend less money. A poor man buys $10 boots that last a season or two before he's walking in wet shoes and has to buy another pair. A rich man buys $50 boots that are made better and give him 10 years of dry feet. The poor man has spent $100 over those 10 years and still has wet feet.

  • RG2015
    RG2015 Posts: 6,042 Forumite
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    Billxx said:
    What are you using to log in?  Phone? Tablet? Laptop? Browser? App?

    Are you using a VPN or Private Relay?
    When I say online, I mean on a browser. It is both on a laptop using Chrome and iPad using Safari.

    I am not using a VPN or Private Relay
  • RG2015
    RG2015 Posts: 6,042 Forumite
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    Nasqueron said:
    Billxx said:
    What are you using to log in?  Phone? Tablet? Laptop? Browser? App?

    Are you using a VPN or Private Relay?
    I get this with NatWest on the very rare times I log in to it online, rather than app, PC (same I have had for 7 years), Firefox, normal internet connection
    Yes, I understand it happening when logging in infrequently but it is now happening every time with me.

    I am just wondering whether NatWest have changed their security protocols.
  • sausage_time
    sausage_time Posts: 1,313 Ambassador
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    Not seeing this with RBS (on Chrome).  Curious you are seeing on Chrome and Safari on different devices.  That does imply it could be something curious about your internet connection.   Is your router on a stable IP address?
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  • RG2015
    RG2015 Posts: 6,042 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    sausage_time said:
    Not seeing this with RBS (on Chrome).  Curious you are seeing on Chrome and Safari on different devices.  That does imply it could be something curious about your internet connection.   Is your router on a stable IP address?
    I am also getting the same issue on RBS. My IP address does appear to be stable with my current router connection time showing as 15 days.
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