Airpods

powerful_Rogue

Brydson86 said:

Jumblebumble said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Why should sky compensate you
They sold you a pair of matched airpods you damaged /lost one of them which is not covered under the consumer rights act. 
I am not clear what outcome you want
In any case they might take the uncharitable view that the Apple supplied one might be faulty but that Apple are simply putting the blame on the other one.

I was told here to get onto Sky. I bought a new airpod knowing fine well it was on me for breaking one.

I want working airpods but now I'm in-between both Sky and Apple.

Are Sky not breaking the consumer rights act by not agreeing to repair the device? 

Nope.

Repair, replace or refund, whichever is most cost effective.

sheramber

If a repair cost is unreasonable then Sky have the right to refuse a repair.
Since Sky do not stock them anymore they cannot replace and I doubt Sky have any engineers to repair airpods , so refund is the  option.  In your case that is cancelling the remaining contract to pay.

You no longer have working airpods but you are not required to pay the rest of you contract.

If you had bought the airpods and was in the same position you would be entitled to a refund less the use you have had  so you wouldn't get a full refund, only a part refund- similar to Sjy cancelling the contract. but your contract is for a pair of airpods so you need to return a pair of airpods.

But, if Apple  are saying there is nothing wrong with the new one and the problem is with the old one, they are not going to replace/refund. 

You really do not have any other option than Sky's offer and to source a new pair of airpods 

screech_78

AirPods don’t get repaired anyway. They’re always replaced. 

Edited to add:
Unless it’s the AirPods Max. They’re the only model that will be repaired. Not economical to repair the other models. 

born_again

Brydson86 said:

born_again said:

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

£133 left to pay. I'd still myself £80 spent on nothing and would have no airpods to show for.

So you would be £53 up with a cancelled contract.
MSE says take the money.👍

Okell

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Perhaps I've mis-read @Brydson86's hopelessly confused and confusing original post, but I understood him to be saying that the sequence of events was (1) he dropped and broke one airpod, (2) he then bought a replacement, (3) found that they didn't work, and only then (4) approached Apple for a solution.

[Edit:  This is what the OP originally said - "... These have developed a fault after I bought a new airpod as I dropped it. Since the replacement they no longer work.  I have been to Apple and they said that I should go to Sky...".  To me that reads that the OP bought the replacement before going to Apple]

If that's the case (and I can't tell if it is or not because the story is so muddled and keeps on changing) then I don't see what involvement Sky Apple have with this at all.

Okell

I can't see how @Brydson86 has any remedy against Sky either(?).

He broke one of the airpods and decided himself to buy a replacement.  The fact that the replacement doesn't work with the remaining original airpod is not Sky's fault.  The OP shouldn't have broken one of the originals.

And as per my previous post it's not clear to me that Apple have any liability either as I read the OP to be saying that they bought the replacement airpod before they ever approached Apple.  (Although I freely admit I can't follow the chain of events as the OP describes them...)

[Edit:  so if I were the OP I think I'd accept whatever Sky are offering as I don't think they're legally obliged to offer anything at all]

Ergates

Okell said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Perhaps I've mis-read @Brydson86's hopelessly confused and confusing original post, but I understood him to be saying that the sequence of events was (1) he dropped and broke one airpod, (2) he then bought a replacement, (3) found that they didn't work, and only then (4) approached Apple for a solution.

[Edit:  This is what the OP originally said - "... These have developed a fault after I bought a new airpod as I dropped it. Since the replacement they no longer work.  I have been to Apple and they said that I should go to Sky...".  To me that reads that the OP bought the replacement before going to Apple]

If that's the case (and I can't tell if it is or not because the story is so muddled and keeps on changing) then I don't see what involvement Sky Apple have with this at all.

I interpreted it as OP went into an Apple store and said (paraphrasing):  "I've broken one of my airpods, if I buy a new one will it work with this old one?"

Then went back to Apple to see if they could help iwth the pairing and they've said "Nope"

sheramber

Brydson86 said:

born_again said:

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

£133 left to pay. I'd still myself £80 spent on nothing and would have no airpods to show for.

Since you would paying the full amount to Sky and the £80 for the new airpod , you were always going to be out of poacket.

That is the result of breaking one of them.

There is no way round it, no matter how many ways you ask.

What Sky are offering is  the only option you have.

Okell

Ergates said:

Okell said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Perhaps I've mis-read @Brydson86's hopelessly confused and confusing original post, but I understood him to be saying that the sequence of events was (1) he dropped and broke one airpod, (2) he then bought a replacement, (3) found that they didn't work, and only then (4) approached Apple for a solution.

[Edit:  This is what the OP originally said - "... These have developed a fault after I bought a new airpod as I dropped it. Since the replacement they no longer work.  I have been to Apple and they said that I should go to Sky...".  To me that reads that the OP bought the replacement before going to Apple]

If that's the case (and I can't tell if it is or not because the story is so muddled and keeps on changing) then I don't see what involvement Sky Apple have with this at all.

I interpreted it as OP went into an Apple store and said (paraphrasing):  "I've broken one of my airpods, if I buy a new one will it work with this old one?"

Then went back to Apple to see if they could help iwth the pairing and they've said "Nope"

What you have paraphrased might well be what the OP meant to write and it might even be what really happened.

But what he actually posted was:  "... These have developed a fault after I bought a new airpod as I dropped it. Since the replacement they no longer work.  I have been to Apple and they said that I should go to Sky... "

To me - because of the order in which he has put events - that clearly says that he raised the issue with Apple only after he had decided to buy a replacement, had done so, and found they didn't work.

Perhaps he really meant to say:  "I dropped one of my airpods and it broke.  I went to my nearby Apple store and they advised me that I could simply buy one new airpod and that it would be no problem at all to pair it with my remaining original airpod so that they would both work together as before.  On that basis I decided to buy a new replacement airpod".

But he didn't say that so we don't know if that is what has happened or not...

I'm amazed at the inability of so many posters who come here looking for help to give a simple, complete and accurate chronological account of events.