Airpods

sheramber

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Apple have already told him the problem is a fault with the original airpod, not the new one. 

As it was got from Sky any claim is against Sky, who have accepted that.

The OP doesn’t like Sky’s resolution . 

Unknown

This content has been removed.

Brydson86

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

born_again

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

Brydson86

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

Jumblebumble

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Why should sky compensate you
They sold you a pair of matched airpods you damaged /lost one of them which is not covered under the consumer rights act. 
I am not clear what outcome you want
In any case they might take the uncharitable view that the Apple supplied one might be faulty but that Apple are simply putting the blame on the other one.

Ergates

sheramber said:

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Apple have already told him the problem is a fault with the original airpod, not the new one. 

As it was got from Sky any claim is against Sky, who have accepted that.

The OP doesn’t like Sky’s resolution . 

OP doesn't like Sky's resolution because they've bought an additional airpod - so would have wasted that money.  If OP could return the airpod to Apple for a refund, this would remove that objection.

Apple have claimed it's a fault with the old one - but that shouldn't really matter.  They sold the airpod to the OP with the promise that it would work with the old one and it doesn't - so it should be reasonable to accept a return and give a refund.

I'm also skeptical of Apple's claim - it's a bit of a coincidence that the remaining old airpod developed a fault at the same time that the other one was replaced.   It sounds like a compatibility problem - which Apple *should* have identified/anticipated before selling the new one (it's an Apple product after all - this is the type of thing they should know).

born_again

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

Brydson86

born_again said:

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

£133 left to pay. I'd still myself £80 spent on nothing and would have no airpods to show for.

Brydson86

Jumblebumble said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Why should sky compensate you
They sold you a pair of matched airpods you damaged /lost one of them which is not covered under the consumer rights act. 
I am not clear what outcome you want
In any case they might take the uncharitable view that the Apple supplied one might be faulty but that Apple are simply putting the blame on the other one.

I was told here to get onto Sky. I bought a new airpod knowing fine well it was on me for breaking one.

I want working airpods but now I'm in-between both Sky and Apple.

Are Sky not breaking the consumer rights act by not agreeing to repair the device?