Airpods

sheramber

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Apple have already told him the problem is a fault with the original airpod, not the new one. 

As it was got from Sky any claim is against Sky, who have accepted that.

The OP doesn’t like Sky’s resolution . 

powerful_Rogue

Brydson86 said:

sheramber said:

Brydson86 said:

sheramber said:

Brydson86 said:

PHK said:

Right let’s get this straight. 

You bought AirPods from Sky on a contract. 

You broke one of the AirPods and bought another single AirPod. 

The AirPods as a whole are now faulty (in what way?)

You took them to Apple (Why if you bought them from Sky)

Apple said that the new single AirPod is part of the reason why the whole AirPods are faulty (Why is that and what is the rest of the reason)

You approached Sky and they have offered to cancel the contract if you return the AirPods.

is that right? If so, can you fill in the missing bits 

Things wrong with airpods:

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

Apple is close to me and it is there product so I went there first hoping they'd fix it.

Correct about cancelling if I return. As I've bought a new airpod through my own fault then I'd rather they are fixed as oppose to sending a brand new airpod back to essentially get binned.

Hope this makes sense.

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

But is that a brand new airpod that doesn't work?

Or is it the original airpod that has the fault?

I certainly wasn't paying anything more as the replacement pod was £80.

Did Apple offer to fi=x it for a cost that you were not willing to pay?

I believe the original airpod is now faulty and that's why they've sent me back to Sky. I presume this would involve a cost so I wasn't paying anymore.

Then your consumer Rights are with Sky, who do not stock them anymore.

but   https://www.legislation.gov.uk/ukpga/2015/15/section/23

(3)The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

Thank you for this. I took it to Sky and they are still saying they are refusing to pay the £79 for a replacement pod? Can they do that? 

You've muddied the waters by having one pod from Sky and one pod from Apple.

Sky sold you a set of pair of pods.

You say it is less than two years, but actually how long ago is it? If it's after six months, the onus is on you to prove the one pod from Sky is faulty due to a manufacturing fault.

Brydson86

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

born_again

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

Brydson86

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

Jumblebumble

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Why should sky compensate you
They sold you a pair of matched airpods you damaged /lost one of them which is not covered under the consumer rights act. 
I am not clear what outcome you want
In any case they might take the uncharitable view that the Apple supplied one might be faulty but that Apple are simply putting the blame on the other one.

Ergates

sheramber said:

Ergates said:

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".

Apple have already told him the problem is a fault with the original airpod, not the new one. 

As it was got from Sky any claim is against Sky, who have accepted that.

The OP doesn’t like Sky’s resolution . 

OP doesn't like Sky's resolution because they've bought an additional airpod - so would have wasted that money.  If OP could return the airpod to Apple for a refund, this would remove that objection.

Apple have claimed it's a fault with the old one - but that shouldn't really matter.  They sold the airpod to the OP with the promise that it would work with the old one and it doesn't - so it should be reasonable to accept a return and give a refund.

I'm also skeptical of Apple's claim - it's a bit of a coincidence that the remaining old airpod developed a fault at the same time that the other one was replaced.   It sounds like a compatibility problem - which Apple *should* have identified/anticipated before selling the new one (it's an Apple product after all - this is the type of thing they should know).

born_again

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

Brydson86

born_again said:

Brydson86 said:

born_again said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Your real fault was not getting Sky to fix the issue with 1st one.
Now you are stuck. Don't think Consumer Rights can help you hear (pun intended) given your action on the previous issue. It's not Sky's fault you bought a new one. So they do not owe you for that.

Do you still have the old one you replaced? If you do then send that back & keep the one you bought.

I wouldn't have thought dropping and breaking an airpod would fall back to Sky to cover which is why I bought it myself. 

Sky also aren't aware that I have bought a new pod. 

So Sky are being fair then cancelling the contract. Which has how long left?

If the monthly cost is going to total more than £80, then you are in profit.
If not, not much you can do. As they want a pir of airpods back to cancel the contract.

£133 left to pay. I'd still myself £80 spent on nothing and would have no airpods to show for.

Brydson86

Jumblebumble said:

Brydson86 said:

Any tips on replying to Sky? I quoted the consumer rights act and they are still refusing to fix the problem. They still want me to send them back for a refund on the remaining contract.

Why should sky compensate you
They sold you a pair of matched airpods you damaged /lost one of them which is not covered under the consumer rights act. 
I am not clear what outcome you want
In any case they might take the uncharitable view that the Apple supplied one might be faulty but that Apple are simply putting the blame on the other one.

I was told here to get onto Sky. I bought a new airpod knowing fine well it was on me for breaking one.

I want working airpods but now I'm in-between both Sky and Apple.

Are Sky not breaking the consumer rights act by not agreeing to repair the device?