Airpods

Klinny

I tried to do the same thing, in paring two separate air pods, had to give up found it impossible. Im not sure it is actually possible unfortunately.

sheramber

One page I read said to make sure the new airpod was the same generation as the other onez

Ergates

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

screech_78

Strange. My husband recently made an appointment at the Apple Genius Bar as he flushed one of his AirPods down an airplane toilet. He paid for a single AirPod replacement and Apple paired it for him at the time. I’d be going back to Apple as seems the issue is with the new AirPod and not the old one or case. 

sheramber

Brydson86 said:

PHK said:

Right let’s get this straight. 

You bought AirPods from Sky on a contract. 

You broke one of the AirPods and bought another single AirPod. 

The AirPods as a whole are now faulty (in what way?)

You took them to Apple (Why if you bought them from Sky)

Apple said that the new single AirPod is part of the reason why the whole AirPods are faulty (Why is that and what is the rest of the reason)

You approached Sky and they have offered to cancel the contract if you return the AirPods.

is that right? If so, can you fill in the missing bits 

Things wrong with airpods:

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

Apple is close to me and it is there product so I went there first hoping they'd fix it.

Correct about cancelling if I return. As I've bought a new airpod through my own fault then I'd rather they are fixed as oppose to sending a brand new airpod back to essentially get binned.

Hope this makes sense.

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

But is that a brand new airpod that doesn't work?

Or is it the original airpod that has the fault?

I certainly wasn't paying anything more as the replacement pod was £80.

Did Apple offer to fi=x it for a cost that you were not willing to pay?

Brydson86

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

Brydson86

sheramber said:

Brydson86 said:

PHK said:

Right let’s get this straight. 

You bought AirPods from Sky on a contract. 

You broke one of the AirPods and bought another single AirPod. 

The AirPods as a whole are now faulty (in what way?)

You took them to Apple (Why if you bought them from Sky)

Apple said that the new single AirPod is part of the reason why the whole AirPods are faulty (Why is that and what is the rest of the reason)

You approached Sky and they have offered to cancel the contract if you return the AirPods.

is that right? If so, can you fill in the missing bits 

Things wrong with airpods:

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

Apple is close to me and it is there product so I went there first hoping they'd fix it.

Correct about cancelling if I return. As I've bought a new airpod through my own fault then I'd rather they are fixed as oppose to sending a brand new airpod back to essentially get binned.

Hope this makes sense.

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

But is that a brand new airpod that doesn't work?

Or is it the original airpod that has the fault?

I certainly wasn't paying anything more as the replacement pod was £80.

Did Apple offer to fi=x it for a cost that you were not willing to pay?

I believe the original airpod is now faulty and that's why they've sent me back to Sky. I presume this would involve a cost so I wasn't paying anymore.

sheramber

Brydson86 said:

sheramber said:

Brydson86 said:

PHK said:

Right let’s get this straight. 

You bought AirPods from Sky on a contract. 

You broke one of the AirPods and bought another single AirPod. 

The AirPods as a whole are now faulty (in what way?)

You took them to Apple (Why if you bought them from Sky)

Apple said that the new single AirPod is part of the reason why the whole AirPods are faulty (Why is that and what is the rest of the reason)

You approached Sky and they have offered to cancel the contract if you return the AirPods.

is that right? If so, can you fill in the missing bits 

Things wrong with airpods:

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

Apple is close to me and it is there product so I went there first hoping they'd fix it.

Correct about cancelling if I return. As I've bought a new airpod through my own fault then I'd rather they are fixed as oppose to sending a brand new airpod back to essentially get binned.

Hope this makes sense.

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

But is that a brand new airpod that doesn't work?

Or is it the original airpod that has the fault?

I certainly wasn't paying anything more as the replacement pod was £80.

Did Apple offer to fi=x it for a cost that you were not willing to pay?

I believe the original airpod is now faulty and that's why they've sent me back to Sky. I presume this would involve a cost so I wasn't paying anymore.

Then your consumer Rights are with Sky, who do not stock them anymore.

but   https://www.legislation.gov.uk/ukpga/2015/15/section/23

(3)The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

Brydson86

sheramber said:

Brydson86 said:

sheramber said:

Brydson86 said:

PHK said:

Right let’s get this straight. 

You bought AirPods from Sky on a contract. 

You broke one of the AirPods and bought another single AirPod. 

The AirPods as a whole are now faulty (in what way?)

You took them to Apple (Why if you bought them from Sky)

Apple said that the new single AirPod is part of the reason why the whole AirPods are faulty (Why is that and what is the rest of the reason)

You approached Sky and they have offered to cancel the contract if you return the AirPods.

is that right? If so, can you fill in the missing bits 

Things wrong with airpods:

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

Apple is close to me and it is there product so I went there first hoping they'd fix it.

Correct about cancelling if I return. As I've bought a new airpod through my own fault then I'd rather they are fixed as oppose to sending a brand new airpod back to essentially get binned.

Hope this makes sense.

HDI failed for power on left AirPod.

Also AirPods firmware is mismatched.

They sorted the firmware issue.

But is that a brand new airpod that doesn't work?

Or is it the original airpod that has the fault?

I certainly wasn't paying anything more as the replacement pod was £80.

Did Apple offer to fi=x it for a cost that you were not willing to pay?

I believe the original airpod is now faulty and that's why they've sent me back to Sky. I presume this would involve a cost so I wasn't paying anymore.

Then your consumer Rights are with Sky, who do not stock them anymore.

but   https://www.legislation.gov.uk/ukpga/2015/15/section/23

(3)The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

Thank you for this. I took it to Sky and they are still saying they are refusing to pay the £79 for a replacement pod? Can they do that? 

Ergates

Brydson86 said:

Ergates said:

Brydson86 said:

sheramber said:

Have you paired the new airpod with the old one?

https://support.apple.com/en-gb/102520

I've tried everything to pair them. It doesn't work.

Before you bought the new pod - did anyone at the Apple store, or anything on their website etc say that the new would should pair with the existing one?

Yeah they made it out like it would pair without any issue. Here I am months later.

I would take it back to Apple then and say "you said this would pair, I can't get it to pair, you can't get it to pair, clearly it's not working as you promised".