Parking fine from England but live in Scotland

Fruitcake

Sleepy_squirrel said:

Fruitcake said:

Did you instruct the PPC and their agent to "erase" your old data and replace it with your current address for service? Did you specifically use the word "erase" that has a specific meaning where data handling is concerned.

I asked them to rectify my address and to delete the old address. I didn't say erase

Rectifying and deleting are not the same as erasing. If you did not use that specific word and request your data be updated with your current address for service, I suggest you do so again, ensuring to use the word "erase."

Sleepy_squirrel

Fruitcake said:

Sleepy_squirrel said:

Fruitcake said:

Did you instruct the PPC and their agent to "erase" your old data and replace it with your current address for service? Did you specifically use the word "erase" that has a specific meaning where data handling is concerned.

I asked them to rectify my address and to delete the old address. I didn't say erase

Rectifying and deleting are not the same as erasing. If you did not use that specific word and request your data be updated with your current address for service, I suggest you do so again, ensuring to use the word "erase."

I've asked Britannia Parking Group to do this and they have not acknowledged my request. They have only responded by saying that I should have updated the DVLA with my address. They also said the PCN has been passed to DCBL and I should contact them

Coupon-mad

So you now complain to the BPA that Britannia breached the BPA CoP and refused to pause debt recovery and reissue the PCN that they know was never served.

Same as here:
https://forums.moneysavingexpert.com/discussion/6528462/bw-legal/p4

They also seem to have refused to update the address but to cover that, just send DCB an email telling THEM to erase the old address and to 'jog on' because they will never litigate in Scotland.

DO NOT SAY WHO WAS DRIVING.

Sleepy_squirrel

Coupon-mad said:

So you now complain to the BPA that Britannia breached the BPA CoP and refused to pause debt recovery and reissue the PCN that they know was never served.

Same as here:
https://forums.moneysavingexpert.com/discussion/6528462/bw-legal/p4

They also seem to have refused to update the address but to cover that, just send DCB an email telling THEM to erase the old address and to 'jog on' because they will never litigate in Scotland.

DO NOT SAY WHO WAS DRIVING.

Thank you. Seems like both of them are ignoring their own data protection policy. Will complain to BPA.

If the PCN is reissued with my new address does that mean the 5 years restart again?

Also I found this on the DCBL website under CSA code of practice.

ab. Ensure that they take into account a customer’s domicile 

and the law applicable to the agreement underlying the 

debt.

Can I use this?

Coupon-mad

If the PCN is reissued with my new address does that mean the 5 years restart again?

No.  Nothing restarts it.

Also I found this on the DCBL website under CSA code of practice.

"Ensure that they take into account a customer’s domicile and the law applicable to the agreement underlying the debt."  Can I use this?

Yes. Good find!

Sleepy_squirrel

Great! I'm gonna wait for them to respond to my last email before I hit them with this.

Sleepy_squirrel

DCBL have emailed me back with the following email. No mention of rectifying and erasing my data or answering my question about the £70 fee

Coupon-mad

Dear Sirs,

Your ref xxxxxxxxxx

You can forget the idea of a chat with you. No clued-up consumer victim of rogue PPCs would do that.

You must now:

- answer my concerns about the £70 costs/debt recovery fee and why your clients are seemingly swerving VAT due to convoluted accounting whereby victims pay fees and effectively the consumer pays the VAT element, too. Explain?  I will report you to HMRC.

- rectify the address to the new one only, and erase my old address data. Failure to confirm this will see you reported to the ICO and the CSA which requires in its Code of Practice:

"Ensure that they take into account a customer’s domicile and the law applicable to the agreement underlying the debt."

I stay in Scotland. Jog on.

Yours faithfully

YOUR NAME

Sleepy_squirrel

That's great. Thank you. They seem to be getting desperate

Grizebeck

DCBL have always been funny about updating address , DCB Legal no issue ,  same with DRP and most parking firms but DCBL seem to think they are on a different planet