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Parking fine from England but live in Scotland
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I changed my response a little. How does this sound? Should I add anything else?
Dear Sir/Madam
As I am dissatisfied with the outcome of the last two emails I received from your company, please take this response as a formal complaint. I therefore will only discuss this matter in writing and not on the phone as in accordance with your complaints procedure.
I will ask again for a response on the following points:
1. Answer my concerns about what the £70 fee that has been added on to the PCNs is for. Who's fee is it, what service is it for and who is paying the VAT on the fees.
Failure to reply will see me reporting you to HMRC.
2. Confirming why you are refusing to rectify my address to the new one only, and erase my old address data.
Under the Data Protection Act 1998 you are not complying with the Data Protection Principles where "We will do our best to ensure the accuracy of the data."
And the Data Subject's rights "Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete."
Failure to do so will see you reported to The Information Commissioner’s Office (ICO).
3. Comply with The Prescription and Limitation (Scotland) Act 1973, where a debt is statute barred after the five-year timescale in Scotland. And the Credit Services Association (CSA) which requires in its Code of Practice "Ensure that they take into account a customer’s domicile and the law applicable to the agreement underlying the debt."
Failure to comply will result in a complaint to the Credit Services Association (CSA) and the Financial Ombudsman Services (FOS).
Yours faithfully
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Coupon-mad said:Dear Sirs,
Your ref xxxxxxxxxx
You can forget the idea of a chat with you. No clued-up consumer victim of rogue PPCs would do that.
You must now:
- answer my concerns about the £70 costs/debt recovery fee and why your clients are seemingly swerving VAT due to convoluted accounting whereby victims pay fees and effectively the consumer pays the VAT element, too. Explain? I will report you to HMRC.
- rectify the address to the new one only, and erase my old address data. Failure to confirm this will see you reported to the ICO and the CSA which requires in its Code of Practice:"Ensure that they take into account a customer’s domicile and the law applicable to the agreement underlying the debt."
I stay in Scotland. Jog on.
Yours faithfully
YOUR NAMEPRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
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