Letter received from Klarna Final Notice - I've never even used Klarna!

teffy

Spinners1961 said:

teffy said:

He wanted my full name, date of birth and address... Did you pass this info over?

Yes but under slightly different circumstances as I gave this information on a call that I made to them and not someone phoning me. I really do understand your concern. These contact details could help you start afresh;

Security Team 0203 005 0837

service@klarna.co.uk

I phoned this number to be told that they can’t put me through to the security team and they would get someone to call me. So it sounds like I will have to give personal details to someone random calling me! Anyone have any idea where their call centre is? Doesn’t sound like UK! I hate this company!

sourcrates

Under GDPR they have to be certain you are the customer in question, laughable I know given their track record but there you go.

jmb1

Update: Had email from Klarna today as follows: Fingers crossed they do what they say!

Thank you for taking the time to inform us that the order with statement number [redacted] was created using your personal details but without your knowledge or consent.

We can confirm that the statement has now been closed and we have suspended the details used. This means that your personal details cannot be used to make further purchases using Klarna’s credit products. These restrictions will remain in place until you make contact with us to remove the suspension.

Please be assured that if credit marks or credit account data have been submitted to credit reference agencies in relation to these orders they will be removed.

Should you have any questions I kindly ask that you contact our dedicated Customer Service team via chat or telephone. You can find their contact information here
https://www.klarna.com/international/customer-service/ .

Klarna takes your security very seriously so please be assured we are continuously working to ensure the safety and security of our customers.

Kind regards,

Jyoti

marcia_

 That's excellent customer service. 

jmb1

marcia_ said:

 That's excellent customer service. 

Ha! Not really I've waited months for that response. Excellent customer service would be to protect their customer's from fraud and not allow literally anyone to set up a finance agreement just by using their name and address.

marcia_

jmb1 said:

marcia_ said:

 That's excellent customer service. 

Ha! Not really I've waited months for that response. Excellent customer service would be to protect their customer's from fraud and not allow literally anyone to set up a finance agreement just by using their name and address.

 Fair enough just saying they got there in the end which many don't. Or do but refuse to remove credit markers 

Discofreek

Well and I thought I was the only one🙈received a letter from klarna 11july saying final demand for account I didn’t open. Letter sent on the 8 July account opened on 21march. Called them and reported as identity theft and was going to forward to their fraud department. The check never came up on my credit check history when opened, TransUnion never recorded it and there’s the issue. Nothing from Klarna even though they had my address for 6wks. I emailed them and got standard we have you email speak later but they didn’t. Emailed again two weeks later with a more strongly worded email and they emailed me back asking me to speak with them. Well they hung me out to dry. Sent it to a debt management company in Liverpool without contacting me. Spoken to the debt company and they passed me all the account details and have suspended any action for 3 weeks. Not all credit checking apps work the same. Had to open advanced accounts to get more information on my credit check klarna did. Reported to Action fraud but they aren’t really interested but got a crime number. Now had to take out cifas account more money to secure against easy credit access. Made a complaint to klarna on how I was treated and requested all voice recording. Hope this helps others and sorry it was so long🙈👍

Spinners1961

Discofreek said:

Well and I thought I was the only one...

Sorry to hear about this. Would you mind telling us if the retailor was DHGate?

ACR1979

Has any one had any recent letters I got one to do to do with a company end.clothing. I phoned and they have raised an investigation. Asking whether I had lost my phone or card recently 

Frazzled_Peel

We recieved one today, final demand for £585 to do with OnBuy.com. We have never used Klarna and never purchased from OnBuy.com. Rang Klarna and we were told its a scam letter and to send back to the address on the letter (Klarnas Credit Office in London). We wont be doing that and instead will keep full records of everything. Hoping thats the end of it as this is the first we have heard of any issue. Apparently our purchase was from 14/9/24. Interestingly if you put Klarnas customer service number into 'who called me' it says its a credit card scammer