Mischarged by EasyJet

user1977

RefluentBeans said:

Vectis said:

Why is this even being argued about?

The op was charged the correct amount.

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. 

But long before that stage they had entered into a written contract which says the charge is £48. It’s not something which was due to be haggled over at the gate.

FieryDawn

RefluentBeans said:

Yes - which is why I said the argument is largely academic but verbal contracts are legally binding. 

It seems people on this forum have got upset over the OP’s calculated risk of taking a larger bag on that EasyJet wouldn’t check; and got the upgrade fee. This is a separate issue to the amount of money being charged. I can’t say to someone ‘that pints gonna cost you £4’, enter in £40, and then when you get upset point to the menu and say ‘sorry sir, you misheard me, the pint is £40, as stated’. 

Now there’s every chance, realistically, the OP misheard. Like ‘it’s £15 more expensive to do it ant the instead of ahead of time’. But that is also just speculation. It’s a stressful situation in airports and often loud. They could well have misheard. Unless the OP remembers word for word, or has a recording of the conversation then it’s the OP’s word against EasyJet, who advertise clearly what the price is. Given these facts, and the small cost of the claim; I wouldn’t recommend it’s worth going down the LBA and small claims route. But the OP still has a valid claim.

Well, after a good deal of patronising, point scoring responses, this discussion did come around to being constructive and dare I say it- even useful. RB's response here illustrates my point best of all, I think. Thanks, RB.

No, I did not mishear, it wasn't in a noisy space, it was at the gate after two thirds of passengers had boarded. I was definitely told £15, not £48, and not 'about £50'. Perhaps I came across as grumpy- it was an early flight- and the young employee was trying to cushion any backlash he might have received, I don't know. As I mentioned the bag was only 4cm too large, and fits the carry on requirement with other airlines. Those who genuinely do fly often will know that the carry on requirements are regularly and far more outrageously transgressed without any redress. From the start, I was actually impressed that the employee had such accurate perception to notice the barely perceptible infringement.

But regardless, as I acknowledged in my original post, there is only my word that I wasn't quoted the correct amount. I was hoping that someone here might be able to point to the salient point in eg, the Consumer Protection Act etc- perhaps other advice sources would be more fruitful, such as Citizens Advice. 

As it happens, I am back now, having returned with exactly the same luggage without incident.

Pollycat

FieryDawn said:

RefluentBeans said:

Yes - which is why I said the argument is largely academic but verbal contracts are legally binding. 

It seems people on this forum have got upset over the OP’s calculated risk of taking a larger bag on that EasyJet wouldn’t check; and got the upgrade fee. This is a separate issue to the amount of money being charged. I can’t say to someone ‘that pints gonna cost you £4’, enter in £40, and then when you get upset point to the menu and say ‘sorry sir, you misheard me, the pint is £40, as stated’. 

Now there’s every chance, realistically, the OP misheard. Like ‘it’s £15 more expensive to do it ant the instead of ahead of time’. But that is also just speculation. It’s a stressful situation in airports and often loud. They could well have misheard. Unless the OP remembers word for word, or has a recording of the conversation then it’s the OP’s word against EasyJet, who advertise clearly what the price is. Given these facts, and the small cost of the claim; I wouldn’t recommend it’s worth going down the LBA and small claims route. But the OP still has a valid claim.

As it happens, I am back now, having returned with exactly the same luggage without incident.

But it is still oversized for the airline you flew with.

You took a 'calculated risk' on the outbound flight and it didn't pay off.
The fact that your 'calculated risk' did pay off on the return flight doesn't mean your luggage will always be treated that way.
It's your choice to risk it.

Arunmor

This is one of these posts where I'm better keeping quiet and not muttering about the entitled youngsters of today.  As has been said you entered into a contract when you booked

FieryDawn

Arunmor said:

This is one of these posts where I'm better keeping quiet and not muttering about the entitled youngsters of today.  As has been said you entered into a contract when you booked

Great job 'keeping quiet and not muttering', Arunmor, lol. Likewise I would best not complain about oldsters answering one question that they know the answer to when in fact they have been asked quite another.

In truth I've spent well over 30 years flying across five continents without incident, and while I'm not in the regular habit of infringing baggage requirements, nor am I in the habit of replacing my baggage every time an airline stipulates a size requirement to make a bit of extra cash.

As I and several others here have painstakingly pointed out numerous times now, I am not querying whether the amount charge was a breach of contract. If I'd been told £48 but charged £148, your answer would presumably be different- but there are two principles at play in both cases. The one I am querying is that at the point of payment I was told one amount but charged another.

user1977

As I think has been explained upthread, the price had already been agreed when you bought the ticket, so a slip of the tongue at the point of payment wouldn't change the amount legally due one way or another.

born_again

FieryDawn said:

Arunmor said:

This is one of these posts where I'm better keeping quiet and not muttering about the entitled youngsters of today.  As has been said you entered into a contract when you booked

Great job 'keeping quiet and not muttering', Arunmor, lol. Likewise I would best not complain about oldsters answering one question that they know the answer to when in fact they have been asked quite another.

In truth I've spent well over 30 years flying across five continents without incident, and while I'm not in the regular habit of infringing baggage requirements, nor am I in the habit of replacing my baggage every time an airline stipulates a size requirement to make a bit of extra cash.

As I and several others here have painstakingly pointed out numerous times now, I am not querying whether the amount charge was a breach of contract. If I'd been told £48 but charged £148, your answer would presumably be different- but there are two principles at play in both cases. The one I am querying is that at the point of payment I was told one amount but charged another.

To take it further you would need to prove exactly what was said. Can you?
What did the payment terminal say you you used your card? No amount, then it should have been queried at that point. NEVER tap a card without seeing a amount. As contactless or chip & pin, the fact you have used the card or phone is agreeing to the amount taken. NO dispute rights. Unless retailer will refund.
Amount makes no difference.

Look at it this way. You are up on what you could have been charged for both flights.

sheramber

nor am I in the habit of replacing my baggage every time an airline stipulates a size requirement to make a bit of extra cash.
That is your choice.

My son and DIL do a lot of international travel and have a large collection of hand baggage to accommodate different airline requirements.