Mischarged by EasyJet

born_again

saajan_12 said:

Alderbank said:

photome said:

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

I have a portable card reader (made by Square) which has no display. It just flashes a green LED to confirm that the payment was successful.

Surely its connected to a smartphone or something? Which can be shown to the customer / payer? As physical card payments are difficult to reverse, so there is a strong assumption that the payer has seen the amount and agreed. 

If it is contactless or Chip & pin. The fact a card has been presented & funds taken is tough luck. As card holder has agreed to the amount taken, when they present card, even when no amount is displayed.
No chargeback rights at all.

Vectis

Why is this even being argued about?

The op was charged the correct amount.

sheramber

photome said:

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

If you are refering to me I did not say the price did not show on the termoinal I said  " Like you, he probably never noticed the amount charged. '

RefluentBeans

Vectis said:

Why is this even being argued about?

The op was charged the correct amount.

Whilst the OP did get charged the ‘right’ amount - if the staff member did say the lower amount then that is what the contract is being held to. 

If I go to a shop and haggle a price down from the RRP, they can’t just charge the RRP because that’s the ‘right’ price. 

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

As I said above, there’s probably very little to OP can do after the fact, except use it as a learning experience to check the price being charged. Appealing after the case is often not going to get the refund. But the reason it is being debated, even if entirely academic, is a valid reason. 

Pollycat

RefluentBeans said:

Vectis said:

Why is this even being argued about?

The op was charged the correct amount.

Whilst the OP did get charged the ‘right’ amount - if the staff member did say the lower amount then that is what the contract is being held to. 

If I go to a shop and haggle a price down from the RRP, they can’t just charge the RRP because that’s the ‘right’ price. 

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

As I said above, there’s probably very little to OP can do after the fact, except use it as a learning experience to check the price being charged. Appealing after the case is often not going to get the refund. But the reason it is being debated, even if entirely academic, is a valid reason. 

IF the OP had formed a contract...
We only have the OP's word for what was said.

Hoenir

RefluentBeans said:

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

Not all employees are empowered to enter into contracts on behalf of their employers. 

RefluentBeans

Hoenir said:

RefluentBeans said:

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

Not all employees are empowered to enter into contracts on behalf of their employers. 

If the employee can’t form sales contracts then they shouldn’t be selling things on behalf of the company, as any contract (even the one at the ‘correct’ price) would be unauthorised. If that employee is allowed to sell tickets for add ons or upgrades (like the £49 upgrade to take on a bag bigger than the advertised size) then they are authorised to make contracts. 

RefluentBeans

Pollycat said:

RefluentBeans said:

Vectis said:

Why is this even being argued about?

The op was charged the correct amount.

Whilst the OP did get charged the ‘right’ amount - if the staff member did say the lower amount then that is what the contract is being held to. 

If I go to a shop and haggle a price down from the RRP, they can’t just charge the RRP because that’s the ‘right’ price. 

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

As I said above, there’s probably very little to OP can do after the fact, except use it as a learning experience to check the price being charged. Appealing after the case is often not going to get the refund. But the reason it is being debated, even if entirely academic, is a valid reason. 

IF the OP had formed a contract...
We only have the OP's word for what was said.

Yes - which is why I said the argument is largely academic but verbal contracts are legally binding. 

It seems people on this forum have got upset over the OP’s calculated risk of taking a larger bag on that EasyJet wouldn’t check; and got the upgrade fee. This is a separate issue to the amount of money being charged. I can’t say to someone ‘that pints gonna cost you £4’, enter in £40, and then when you get upset point to the menu and say ‘sorry sir, you misheard me, the pint is £40, as stated’. 

Now there’s every chance, realistically, the OP misheard. Like ‘it’s £15 more expensive to do it ant the instead of ahead of time’. But that is also just speculation. It’s a stressful situation in airports and often loud. They could well have misheard. Unless the OP remembers word for word, or has a recording of the conversation then it’s the OP’s word against EasyJet, who advertise clearly what the price is. Given these facts, and the small cost of the claim; I wouldn’t recommend it’s worth going down the LBA and small claims route. But the OP still has a valid claim.

Pollycat

RefluentBeans said:

Pollycat said:

RefluentBeans said:

Vectis said:

Why is this even being argued about?

The op was charged the correct amount.

Whilst the OP did get charged the ‘right’ amount - if the staff member did say the lower amount then that is what the contract is being held to. 

If I go to a shop and haggle a price down from the RRP, they can’t just charge the RRP because that’s the ‘right’ price. 

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

As I said above, there’s probably very little to OP can do after the fact, except use it as a learning experience to check the price being charged. Appealing after the case is often not going to get the refund. But the reason it is being debated, even if entirely academic, is a valid reason. 

IF the OP had formed a contract...
We only have the OP's word for what was said.

Yes - which is why I said the argument is largely academic but verbal contracts are legally binding. 

It seems people on this forum have got upset over the OP’s calculated risk of taking a larger bag on that EasyJet wouldn’t check; and got the upgrade fee. This is a separate issue to the amount of money being charged. I can’t say to someone ‘that pints gonna cost you £4’, enter in £40, and then when you get upset point to the menu and say ‘sorry sir, you misheard me, the pint is £40, as stated’. 

Now there’s every chance, realistically, the OP misheard. Like ‘it’s £15 more expensive to do it ant the instead of ahead of time’. But that is also just speculation. It’s a stressful situation in airports and often loud. They could well have misheard. Unless the OP remembers word for word, or has a recording of the conversation then it’s the OP’s word against EasyJet, who advertise clearly what the price is. Given these facts, and the small cost of the claim; I wouldn’t recommend it’s worth going down the LBA and small claims route. But the OP still has a valid claim.

I don't get that from the replies.
The OP themselves said it was a 'calculated risk'.

born_again

Hoenir said:

RefluentBeans said:

The OP had formed a verbal contract in which they would take a bag on to the plane for £15. The company then charged more. 

Not all employees are empowered to enter into contracts on behalf of their employers. 

Was it even  a EasyJet employee? Many airlines use 3rd party handling companies for check in etc.