Mischarged by EasyJet

born_again

RefluentBeans said:

So as I see it - you have three options. The first is you contact EasyJet - say you were overcharged and ask for a refund. They probably will politely, but firmly, decline. You could persue them in court - but realistically for less than £40 is it worth it?

The second option is to context your card provider and ask for a chargeback. EasyJet may appeal, but if not then you may get the money back. This doesn’t write off the debt, and EasyJet may consider the debt outstanding and so refuse to let you fly with them (I’m not sure of the legalities that come with forbidding someone to fly with an airliner). This is the best bet of getting your money back, but if you owe money to EasyJet there may be repercussions or unintended consequences. 

The third option is to consider this a wake up call to check before you tap. From working retail, we had an optional charity donation that people could either accept or decline on the keypad. The amount of people who blindly put their card on without checking the amount, and then wondered why it wasn’t working (they had to accept or decline the charity donation) was genuinely concerning. You’ve experienced the loss of £40. The maximum amount on contactless is £100 and the amount of verified devices (like Apple Pay) can be limitless. You’ve experienced what it’s like when you’ve already paid and want to get a refund. Better to check before you tap. 

Realistically, you can ask for a refund but I wouldn’t expect to get one. Take this as a learning experience. 

For OP to do that they would need written proof of what the expected charge was going to be compared to what they were charged.
Given it was verbal. No chance.
Or everyone would be doing it....

sheramber

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

photome

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Grumpy_chap

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

HillStreetBlues

Grumpy_chap said:

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

Only if it was their first day on the job.
There are always people that either don't check or try it on, so an employee would know that charge as that what they are looking for and will have been asked many times.

PHK

Even if the person said £15, the most you could expect to get is an apology because the correct rate was charged and you seem to be aware of it. This is the case because you weren't disadvantaged in any way (because you paid the correct amount) and had they not made the mistake you would still have paid £48. 

photome

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

Alderbank

photome said:

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

I have a portable card reader (made by Square) which has no display. It just flashes a green LED to confirm that the payment was successful.

saajan_12

Alderbank said:

photome said:

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

I have a portable card reader (made by Square) which has no display. It just flashes a green LED to confirm that the payment was successful.

Surely its connected to a smartphone or something? Which can be shown to the customer / payer? As physical card payments are difficult to reverse, so there is a strong assumption that the payer has seen the amount and agreed. 

Alderbank

saajan_12 said:

Alderbank said:

photome said:

Grumpy_chap said:

photome said:

sheramber said:

user1977 said:

Would you have done anything different if they had told you it was £48?

I expect he did not enter the amount. He would  press a key to charge an oversized bag and the amount would automatically be charged. 

So he did not  say one thing and charge another as the computer was programmed for the set charge.

Like you, he probably never noticed the amount charged. 

Is that possible? If I was paying for anything by card I would expect the terminal to show the amount being charged not some random text which could mean anything

Yes, the terminal will have shown the amount, so £48.
But, the OP did not see the amount and simply tapped the card.
The airline employee may also not have seen the amount if they actually have a terminal that only allows them to select "products" (even if the product is a service), so some kind of tablet where the operator simply presses the image for "coffee" or "chocolate bar" or "oversize cabin bag" or whatever.  In this case, the airline employee pressed the button for "oversize cabin bag" and the appropriate charge displayed on the terminal which the OP then tapped without checking and, quite plausibly, the airline employee may not have looked at either.

My question really was  is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it which is what the other poster was suggesting ( I think )  you have clarified that it is not 

I have a portable card reader (made by Square) which has no display. It just flashes a green LED to confirm that the payment was successful.

Surely its connected to a smartphone or something? Which can be shown to the customer / payer? As physical card payments are difficult to reverse, so there is a strong assumption that the payer has seen the amount and agreed. 

Yes, it's connected to my phone by bluetooth. But the question was 'is it possible to pay by card and then have a terminal presented to you without an amount displayed  on it?'

When I use it at craft fairs, I just tell the customer the amount (small amounts less than £20 for a charity I support).
To date, no-one has ever asked to see the amount. They just tap the terminal.

Edinburgh is my local airport. I use it a lot. It is very busy nowadays so often lots of background noise in the halls. I am quite sure that if someone said 'Fifty' I could mis-hear it as 'fifteen'.