Mischarged by EasyJet

Money_Grabber13579

Was it a £15 surcharge or in other words, £15 on top of what the price would have been had you not taken the gamble? Would possibly make sense if the price would have been £33 had you checked the bag in the hold originally, so the gamble then cost an additional £15. 

But any many others have said, there is no evidence beyond a verbal discussion (which easyJet will no doubt deny) that it was £15 you were going to be charged and it does say £48 on the website so I think you are on a lost cause here…

Hoenir

Money_Grabber13579 said:

But any many others have said, there is no evidence beyond a verbal discussion (which easyJet will no doubt deny) that it was £15 you were going to be charged and it does say £48 on the website so I think you are on a lost cause here…

Ground staff are under pressure to load the aircraft as quickly as possible. Probably easiest to lie rather than suffer the rage of yet another an indignant customer that's been caught out. 

FieryDawn

Pollycat said:

But we (and EasyJet) only have your word that you were told it would cost £15.

Well, yes. I was told that; I don't know why, the employee seemed very young and I've wondered if he'd perhaps misremembered the training.

I fly a variety of carriers and the bag sizes and charges differ, and I'm no pedant. I don't recall ever being charged for oversize bags before, so don't begrudge being asked to pay this one time.

However, like I said I'm arguing from a point of principle here. Perhaps the days where a person can be taken at their word are long gone; probably the only window to challenge this was directly with the individual in question. But like most people I think, more so with the advent of contact contactless payments, I've become used to trusting the amount the operative has cited. Technically, it could be argued to be fraud, even if the operative didn't stand to gain anything by it.

powerful_Rogue

FieryDawn said:

Pollycat said:

But we (and EasyJet) only have your word that you were told it would cost £15.

Well, yes. I was told that; I don't know why, the employee seemed very young and I've wondered if he'd perhaps misremembered the training.

I fly a variety of carriers and the bag sizes and charges differ, and I'm no pedant. I don't recall ever being charged for oversize bags before, so don't begrudge being asked to pay this one time.

However, like I said I'm arguing from a point of principle here. Perhaps the days where a person can be taken at their word are long gone; probably the only window to challenge this was directly with the individual in question. But like most people I think, more so with the advent of contact contactless payments, I've become used to trusting the amount the operative has cited. Technically, it could be argued to be fraud, even if the operative didn't stand to gain anything by it.

Previously asked, if they had said its £48, would you have paid or decided not to travel?

Hoenir

FieryDawn said:

Pollycat said:

But we (and EasyJet) only have your word that you were told it would cost £15.

However, like I said I'm arguing from a point of principle here. Perhaps the days where a person can be taken at their word are long gone;

That's Easyjet's view as well. Physically checking bags is the only option. 

RefluentBeans

So as I see it - you have three options. The first is you contact EasyJet - say you were overcharged and ask for a refund. They probably will politely, but firmly, decline. You could persue them in court - but realistically for less than £40 is it worth it?

The second option is to context your card provider and ask for a chargeback. EasyJet may appeal, but if not then you may get the money back. This doesn’t write off the debt, and EasyJet may consider the debt outstanding and so refuse to let you fly with them (I’m not sure of the legalities that come with forbidding someone to fly with an airliner). This is the best bet of getting your money back, but if you owe money to EasyJet there may be repercussions or unintended consequences. 

The third option is to consider this a wake up call to check before you tap. From working retail, we had an optional charity donation that people could either accept or decline on the keypad. The amount of people who blindly put their card on without checking the amount, and then wondered why it wasn’t working (they had to accept or decline the charity donation) was genuinely concerning. You’ve experienced the loss of £40. The maximum amount on contactless is £100 and the amount of verified devices (like Apple Pay) can be limitless. You’ve experienced what it’s like when you’ve already paid and want to get a refund. Better to check before you tap. 

Realistically, you can ask for a refund but I wouldn’t expect to get one. Take this as a learning experience. 

elsien

Technically it really is not fraud.
It was an error made by the operative, compounded by you not checking at the time. 

Even with contactless you can and should still check. Parent came very close to paying £100 instead of the pound she intended on one memorable occasion 

user1977

So not a mischarge, an overcharge, or fraud - at most perhaps a mis-statement at one point of what the amount was. Though given none of the relevant charges on the tariff is £15, it doesn't seem particularly plausible that they'd tell you it was that amount.

As said, unless you had some way of magicking away the bag, you'd either have paid £48 anyway, or opted not to board (presumably costing even more), so you haven't suffered any loss.

sheramber

FieryDawn said:

Pollycat said:

But we (and EasyJet) only have your word that you were told it would cost £15.

Well, yes. I was told that; I don't know why, the employee seemed very young and I've wondered if he'd perhaps misremembered the training.

I fly a variety of carriers and the bag sizes and charges differ, and I'm no pedant. I don't recall ever being charged for oversize bags before, so don't begrudge being asked to pay this one time.

However, like I said I'm arguing from a point of principle here. Perhaps the days where a person can be taken at their word are long gone; probably the only window to challenge this was directly with the individual in question. But like most people I think, more so with the advent of contact contactless payments, I've become used to trusting the amount the operative has cited. Technically, it could be argued to be fraud, even if the operative didn't stand to gain anything by it.

Technically, could it be argued that it is fraud to try to take on board a bag that you knew to be oversized?

HillStreetBlues

BTW how much was a cup of coffee on the flight?