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TUI Airways Cancellation / Delay Compensation
Comments
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Lukejhull said:Westin said:Lukejhull said:Westin said:BA don’t have a crew base in Punta Cana. By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption. That probably fulfils their obligation to do all they can to avoid a lengthier delay.
I don’t see compo due or payable - as per the explanation that TUI has given you.
also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry
Wouldn't help your situation as if you went to court it would likely be stayed until the ruling on the BA case talked about above.0 -
Hoenir said:Lukejhull said:Westin said:Lukejhull said:Westin said:BA don’t have a crew base in Punta Cana. By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption. That probably fulfils their obligation to do all they can to avoid a lengthier delay.
I don’t see compo due or payable - as per the explanation that TUI has given you.
also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry
Contingency planning could have included having standby pilots in the hub who take the next flight out (on any airline) to fly out sooner, or arranging for as many passengers as would fit on an alternative airline earlier.1 -
saajan_12 said:Hoenir said:Lukejhull said:Westin said:Lukejhull said:Westin said:BA don’t have a crew base in Punta Cana. By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption. That probably fulfils their obligation to do all they can to avoid a lengthier delay.
I don’t see compo due or payable - as per the explanation that TUI has given you.
also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry
Contingency planning could have included having standby pilots in the hub who take the next flight out (on any airline) to fly out sooner, or arranging for as many passengers as would fit on an alternative airline earlier.0
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