TUI Airways Cancellation / Delay Compensation

bagand96

Lukejhull said:

Westin said:

Lukejhull said:

Westin said:

BA don’t have a crew base in Punta Cana.  By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption.  That probably fulfils their obligation to do all they can to avoid a lengthier delay.

Yes they did do everything quite quickly considering the factors and im happy with how they handled everything just if entitled to compensation i just woudn't want to miss out on it - money is money end of the day

I don’t see compo due or payable - as per the explanation that TUI has given you. 

maybe not but as somebody states its in supreme court right now awaiting a decision so worth a shot when as much as £500+ PP maybe payable - if not then not going to go crazy about it but if up for grabs woudn't want to miss out 

also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry 

Whilst airlines might try it on, and some surely do, it only takes passengers to take their case to court and then the airlines would be compelled to provide evidence of the reason for the delay.

Wouldn't help your situation as if you went to court it would likely be stayed until the ruling on the BA case talked about above. 

saajan_12

Hoenir said:

Lukejhull said:

Westin said:

Lukejhull said:

Westin said:

BA don’t have a crew base in Punta Cana.  By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption.  That probably fulfils their obligation to do all they can to avoid a lengthier delay.

Yes they did do everything quite quickly considering the factors and im happy with how they handled everything just if entitled to compensation i just woudn't want to miss out on it - money is money end of the day

I don’t see compo due or payable - as per the explanation that TUI has given you. 

also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry 

People increasingly want something for nothing these days then complain when the price of everything rises to unaffordable levels. 

Its not something for nothing.. its something for the loss of time, tricky connections in the middle of the night for 100s of people, all because the airline couldn't build in a reasonable amount of continency. The compensation is a one-size-fits-all answer to several knock on damages as well (eg in the case of late night transfers from the airport) not just for inconvenience compo. 

Contingency planning could have included having standby pilots in the hub who take the next flight out (on any airline) to fly out sooner, or arranging for as many passengers as would fit on an alternative airline earlier. 

Hoenir

saajan_12 said:

Hoenir said:

Lukejhull said:

Westin said:

Lukejhull said:

Westin said:

BA don’t have a crew base in Punta Cana.  By using an inbound flight deck member from another (BHX) flight, and getting them to fly back on your service with minimum rest, was probably the only thing they could do to minimise your disruption.  That probably fulfils their obligation to do all they can to avoid a lengthier delay.

Yes they did do everything quite quickly considering the factors and im happy with how they handled everything just if entitled to compensation i just woudn't want to miss out on it - money is money end of the day

I don’t see compo due or payable - as per the explanation that TUI has given you. 

also believe if they can say crew sickness is a way out of paying compensation as a extraordinary circumstance then they will just says that's the case all the time for a number of things that go wrong in the industry 

People increasingly want something for nothing these days then complain when the price of everything rises to unaffordable levels. 

Its not something for nothing.. its something for the loss of time, tricky connections in the middle of the night for 100s of people, all because the airline couldn't build in a reasonable amount of continency. The compensation is a one-size-fits-all answer to several knock on damages as well (eg in the case of late night transfers from the airport) not just for inconvenience compo. 

Contingency planning could have included having standby pilots in the hub who take the next flight out (on any airline) to fly out sooner, or arranging for as many passengers as would fit on an alternative airline earlier. 

On average each aircraft in an airline fleet already requires 12 full time pilots on staff. While only 2 pilots may fly at any point in time in the cockpit.  There's a limit to contingency planning.