The New Top Easy Access Savings Discussion Area

Futuristic

Got text account opened and tried to send test and rejected as well. Only opened the savings account no bank acc.

topyam

Ulster Bank
Just got an email saying there was a message for me re my account, and I had to go in and view it.
Yet I am a new customer and can't see anything on the app or online yet.

ThePirates

topyam said:

Ulster Bank
Just got an email saying there was a message for me re my account, and I had to go in and view it.
Yet I am a new customer and can't see anything on the app or online yet.

Same here!

DRS1

topyam said:

Ulster Bank
Just got an email saying there was a message for me re my account, and I had to go in and view it.
Yet I am a new customer and can't see anything on the app or online yet.

Same here.

Perhaps tomorrow

allegro120

ThePirates said:

topyam said:

Ulster Bank
Just got an email saying there was a message for me re my account, and I had to go in and view it.
Yet I am a new customer and can't see anything on the app or online yet.

Same here!

I am an old customer so I can read the message It is just a welcome letter. Nothing to worry about.

kingboyk

Ulster Bank Limited Edition Saver

I'm an existing current account customer and applied for the savings account yesterday evening. I've received 3 emails so far including a confirmation that the account is open, and the inbox message, but the account still isn't showing in the app or online banking.

In the meantime... The Loyalty Saver product description was clear that if the account balance fell below £5k a lower rate of interest would be earnt on that day, and once the balance went back to £5k or more the higher rate of interest would apply again. I noticed that the Limited Edition Saver is worded a bit differently:

During the 12 month term, if you have a balance of £5,000 - £3,000,000, you will earn the bonus interest rate in addition to the variable rate.

If your balance drops below £5,000 at any time during the 12 month term, interest will be paid at the variable interest rate set out above.

I'm not sure whether this is meant to apply that the bonus will be lost if the balance ever drops below £5k ("at any time") or if it works the same as the Loyalty Saver and it's OK to dip below £5k. I'm aware that interest is calculated daily so the latter is more likely but am wary of getting trapped with a very low rate. Does anyone have any insight on this? I asked 2 AIs to interpret the T&Cs and got conflicting opinions 

Malchester

kingboyk said:

Ulster Bank Limited Edition Saver

I'm an existing current account customer and applied for the savings account yesterday evening. I've received 3 emails so far including a confirmation that the account is open, and the inbox message, but the account still isn't showing in the app or online banking.

In the meantime... The Loyalty Saver product description was clear that if the account balance fell below £5k a lower rate of interest would be earnt on that day, and once the balance went back to £5k or more the higher rate of interest would apply again. I noticed that the Limited Edition Saver is worded a bit differently:

During the 12 month term, if you have a balance of £5,000 - £3,000,000, you will earn the bonus interest rate in addition to the variable rate.

If your balance drops below £5,000 at any time during the 12 month term, interest will be paid at the variable interest rate set out above.

I'm not sure whether this is meant to apply that the bonus will be lost if the balance ever drops below £5k ("at any time") or if it works the same as the Loyalty Saver and it's OK to dip below £5k. I'm aware that interest is calculated daily so the latter is more likely but am wary of getting trapped with a very low rate. Does anyone have any insight on this? I asked 2 AIs to interpret the T&Cs and got conflicting opinions 

I have assumed that the lower, bonus less rate is only for times when the funds fall below £5000. Don't forget that interest is paid monthly so say you go below £5000 in month 9 you have already been paid the previous 8 months at the higher rate

BestSeagull

Ulster. My limited edition saver is now in my app. 

hoppy2

limited edition is now on app and accepted my deposit which was previously refused

Steve_xx

Steve_xx said:

Further clarification has just been received from Ulster Bank. Now they say that existing customers do need to have a current account before applying for the Limited Edition saver account.
Whereas new customers to Ulster Bank do not need to satisfy that condition.

This morning I logged into the app and I have been able to open the Limited Edition Saver without any problem at all. I'm not a current account holder with Ulster, but I do have another savings product with them.
Yesterday they first to told me that I could open the Limited Edition Saver and they provided a link to it that didn't work. Later in the day they said I needed to be a current account holder prior to applying for the Limited Edition Saver.
I'm thoroughly fed-up with their unreliable and incorrect information and I have raised a complaint.
It's only by chance that I discovered it possible to apply for the Limited Edition Saver account. They've not contacted me to inform that there has been some adjustment to the application process.