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EDF Energy Feed in Tariffs - We are making some changes
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BarelySentientAI said:clive_p said:mmmmikey said:clive_p said:I submitted my usual solar meter reading at the end of June and instead of getting a bank transfer within a couple of days, as we've had for the last 8 years or so, got the email saying they were "upgrading" and would send a cheque. It's now 6 weeks later and still no cheque. So I'm extremely unhappy.I'm going to phone them tomorrow and ask for an immediate bank transfer to include interest for the whole period at 5%. If not I suppose the next step is to complain to OFGEM. It is just unbelievable that they think replacing BACS payments by cheques is an "upgrade".
I'm not sure exactly what the rules are but EDF have been consistently paying in a few days for years now when they are allowed to take weeks - I can't remember whether they get 30 or 90 days to pay. So your payment may not actually be late, and if it is not by much. It's just not early this time.
I can appreciate your frustration but hopefully this information shines a different light on things....
I don't know why you are making excuses for them bur i think it is really stupid of them to bring in a new system and get rid of the old one without testing the new one properly. And I strongly resent being sent a payment, more than a month later than usual, and by cheque. I haven't had one of those for years and not even sure of the easiest way to pay it in. I see that EDF refuse to allow their customers to pay their energy bills by sending them cheques in the post, so inflicting cheques on us is nothing short of complete hypocrisy. And some of the messages I've received say that the payment will be by BACS as usual and some by cheque. Both of them can't be right. I really resent having EDF lie to me so often. And these are the people that the government thinks are competent to construct a new nuclear power station. Really, you couldn't make it up.
It doesn't make either side right or wrong, or progress the situation in any useful manner though.
There's a board elsewhere in this forum for venting frustration.
Is there an actual rule that you would like help understanding whether or not had been broken?
"It doesn't make either side right or wrong" you say. Perhaps you'd like to explain what I did wrong (other than having chosen EDF for my feed-in payments many years ago)? What EDF have done wrong is very clear: abandoned an old computer system that was working well and installed a new one without testing it adequately. And then made up for their mistake not by fixing the software but by requiring us to accept cheques, a method of payment that they themselves refuse as it is so inconvenient and old fashioned. And making the payments much later than usual. I accept that the contact allows them a lot of time to do this, 3 months I think, and so they are not in breach of contact. At least so far - though I have still to receive my cheque after a month and a half. But what EDF have done is exceedingly stupid. Would you trust them to build a nuclear reactor?
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clive_p said:BarelySentientAI said:clive_p said:mmmmikey said:clive_p said:I submitted my usual solar meter reading at the end of June and instead of getting a bank transfer within a couple of days, as we've had for the last 8 years or so, got the email saying they were "upgrading" and would send a cheque. It's now 6 weeks later and still no cheque. So I'm extremely unhappy.I'm going to phone them tomorrow and ask for an immediate bank transfer to include interest for the whole period at 5%. If not I suppose the next step is to complain to OFGEM. It is just unbelievable that they think replacing BACS payments by cheques is an "upgrade".
I'm not sure exactly what the rules are but EDF have been consistently paying in a few days for years now when they are allowed to take weeks - I can't remember whether they get 30 or 90 days to pay. So your payment may not actually be late, and if it is not by much. It's just not early this time.
I can appreciate your frustration but hopefully this information shines a different light on things....
I don't know why you are making excuses for them bur i think it is really stupid of them to bring in a new system and get rid of the old one without testing the new one properly. And I strongly resent being sent a payment, more than a month later than usual, and by cheque. I haven't had one of those for years and not even sure of the easiest way to pay it in. I see that EDF refuse to allow their customers to pay their energy bills by sending them cheques in the post, so inflicting cheques on us is nothing short of complete hypocrisy. And some of the messages I've received say that the payment will be by BACS as usual and some by cheque. Both of them can't be right. I really resent having EDF lie to me so often. And these are the people that the government thinks are competent to construct a new nuclear power station. Really, you couldn't make it up.
It doesn't make either side right or wrong, or progress the situation in any useful manner though.
There's a board elsewhere in this forum for venting frustration.
Is there an actual rule that you would like help understanding whether or not had been broken?
Would you trust them to build a nuclear reactor?
One disgruntled retail customer, or even a hundred disgruntled retail customers, for one company in a group does not outweigh decades of experience in another company in the group.clive_p said:BarelySentientAI said:clive_p said:mmmmikey said:clive_p said:I submitted my usual solar meter reading at the end of June and instead of getting a bank transfer within a couple of days, as we've had for the last 8 years or so, got the email saying they were "upgrading" and would send a cheque. It's now 6 weeks later and still no cheque. So I'm extremely unhappy.I'm going to phone them tomorrow and ask for an immediate bank transfer to include interest for the whole period at 5%. If not I suppose the next step is to complain to OFGEM. It is just unbelievable that they think replacing BACS payments by cheques is an "upgrade".
I'm not sure exactly what the rules are but EDF have been consistently paying in a few days for years now when they are allowed to take weeks - I can't remember whether they get 30 or 90 days to pay. So your payment may not actually be late, and if it is not by much. It's just not early this time.
I can appreciate your frustration but hopefully this information shines a different light on things....
I don't know why you are making excuses for them bur i think it is really stupid of them to bring in a new system and get rid of the old one without testing the new one properly. And I strongly resent being sent a payment, more than a month later than usual, and by cheque. I haven't had one of those for years and not even sure of the easiest way to pay it in. I see that EDF refuse to allow their customers to pay their energy bills by sending them cheques in the post, so inflicting cheques on us is nothing short of complete hypocrisy. And some of the messages I've received say that the payment will be by BACS as usual and some by cheque. Both of them can't be right. I really resent having EDF lie to me so often. And these are the people that the government thinks are competent to construct a new nuclear power station. Really, you couldn't make it up.
It doesn't make either side right or wrong, or progress the situation in any useful manner though.
There's a board elsewhere in this forum for venting frustration.
Is there an actual rule that you would like help understanding whether or not had been broken?
"It doesn't make either side right or wrong" you say. Perhaps you'd like to explain what I did wrong (other than having chosen EDF for my feed-in payments many years ago)?
At least three points in that comment.0 -
At least some people at least have had cheque.
I had a letter in July advising me of changes- at the same time my online electric account showed a SEG page showing tariff details and with a meter reading that was "Quarantined" as it was very much wrong (far too high)
THe App is further behind - just crashes.Never pay on an estimated bill. Always read and understand your bill0 -
Obviously the shower running FIT payments are not the same as those building reactors, but this fiasco does show that the top management really doesn't care, which makes one worried.I can report that I did get through to EDF by telephone, in around 15 mintues, and spoke to someone who said that my cheque was "in preparation" and that I should get it within "a couple of days". That's obviously highly optimistic, as they no doubt use cheap delivery companies rather than Royal Mail so it will take a week or two, when it's eventually posted, and it hasn't been yet. I assume that some poor sod somewhere has a stack of tens of thousands to cheques to sign and stuff in envelopes and it will all take ages. I would have asked for more information but the phone call was cut off suddenly (par for the course when contacting compies like EDF of course). They didn't bother to ring me back, as responsive companies usually do, and I couldn't spare the time to hang on their "your call is valuable to us but we are experiencing unusually high call volumes" messages for another 15 minutes, so I didn't try again.I see from other threads on this forum that others are complaining about EON, but are their other companies to which I can sell my electricity who are actually compentent? If so this may be the time to switch.0
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Hi @clive_p
So if I'm understanding this right in 8 years you've had flawless service with payment being made well in advance of what the rules required, and 1 late payment due to a hiccup during the transition to a new IT system. As a result you now believe EDF are incompetent rogues who can't be trusted to build nuclear power stations.
Is that a fair summary?
I'm not intending to make excuses for EDF, just trying to inject some balance. 1 late payment in 8 years when all the other payments have been made well in advance doesn't seem bad to me.
Clearly frustrating but I do think this needs keeping in perspective.2 -
I haven't found a definitive answer to when the suppliers are required to make FIT payments in order to comply with their licence conditions. However, something to be aware of is that some suppliers wait to receive the funds they get from the government before passing the money on to their customers, with Good Energy and OVO typically making payments in 8 and 12 weeks respectively as far as I can ascertain.
Set against that a payment from EDF that takes 6 or 8 weeks seems pretty good when compared with other suppliers.
Of course it's frustrating if you're used to getting a payment in a few days and it suddenly takes a few weeks. But I would urge folk to think carefully before changing FIT providers as you may be cutting off your nose to spite your face.0 -
I haven't had one of those for years and not even sure of the easiest way to pay it in.
Maybe I'm showing my age. But cheques were common when I was young, and paying them in is now easier than it used to be.Next time you're visiting a town with a branch of your bank or building society, wander in with the cheque and your debit card and hand them to the cashier behind the desk.
Back when I was young, we had to fill in a form to pay in a cheque, but they got rid of that.
Alternatively, I'm told that if you have a banking app on your phone, you can just take a photo of the cheque and submit that. But I avoid banking apps for safety reasons.
If it sticks, force it.
If it breaks, well it wasn't working right anyway.1 -
As an update I had a SEG credit direct to my EDF account yesterday but only for a few days last week ( the credit has beaten the statement which hasn't been raised yet!)
Still waiting for the credit from April to last week.Never pay on an estimated bill. Always read and understand your bill0 -
Generation reading submitted this morning - let's see if normal service is resumed this month or if they still have issues....
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I tried to submit my reading, but their website thought it was "too high", "too low", or a "third option I can't remember"... Sigh.So I emailed instead, and included a photo of my meter.This is the first reading / payment since I moved the deemed export part over to metered export with Octopus, so I shall await an email saying it's all gone horribly wrong.0
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