Misleading information

Lorr244

eskbanker said:

Lorr244 said:

eskbanker said:

Lorr244 said:
We booked within our budget. 

So have you asked them about alternative hotels that are still within your budget?

There aren't many hotels in this resort within our budget unfortunately.  The flights go to Izmir which is not one of the main airports when travelling to Turkey - otherwise we would have had a lot of hotels to choose from.

Their website suggests they offer 80 hotels there, and you said you'd picked three alternative hotels - are those all more expensive then?  You won't be entitled to a free upgrade, but may be able to make a case to switch to another hotel at the same price point if paying more for a better one isn't an option.

Only a handful in Kusadasi unfortunately.  Transfer times (and cost) are quite far from Izmir hotel.  The next cheapest would be and extra £350 for us all. May not sound a lot but to be honest I would have chosen somewhere else if I knew this was going to happen.  Even Spain. 

Lorr244

CouldntResist said:

Lorr244 said:

Exodi said:

I'd imagine that LH are willing to assist with changing accommodation but maintaining the price paid.

The issue seems to be that the OP effectively wants a free upgrade (and they've made no secret of this):

Lorr244 said:

I have given 3 hotel options in Kusadasi that i don't mind changing to but i will not pay more money so please do not inform me of a price increase.

Lorr244 said:

As i said. I booked this holiday in good faith so it is only right that you honour a hotel change at no cost to me. 

Lorr244 said:

I would like you out of courtesy to change our hotel at no expense to us and not expect me to do anything. 

To be honest, while I feel there is some mileage in arguing for some goodwill to change accommodation to one of your choice at the price you paid without any fees (or with you paying the difference for any upgrade), I think it would be a waste of time and effort to continue arguing for a free upgrade.

But I based my decision on the reviews which were great. I really shouldn't have to make sure that a company I book with has the correct details attached to every hotel. I am very willing to change hotels but I don't see why I should fund the difference.  We booked within our budget. 

If the reviews were so important to you why didn't you notice they were for an entirely different hotel? No-one is asking you to check every hotel links to the correct reviews, but it is not beyond the pale to imagine you might have read closely the one you were interested in.

Different countries quite often have slightly different spellings for the same place.....so I had no reason to think this was different 

eskbanker

Lorr244 said:

eskbanker said:

Lorr244 said:

eskbanker said:

Lorr244 said:
We booked within our budget. 

So have you asked them about alternative hotels that are still within your budget?

There aren't many hotels in this resort within our budget unfortunately.  The flights go to Izmir which is not one of the main airports when travelling to Turkey - otherwise we would have had a lot of hotels to choose from.

Their website suggests they offer 80 hotels there, and you said you'd picked three alternative hotels - are those all more expensive then?  You won't be entitled to a free upgrade, but may be able to make a case to switch to another hotel at the same price point if paying more for a better one isn't an option.

Only a handful in Kusadasi unfortunately.  Transfer times (and cost) are quite far from Izmir hotel.  The next cheapest would be and extra £350 for us all. May not sound a lot but to be honest I would have chosen somewhere else if I knew this was going to happen.  Even Spain. 

https://www.loveholidays.com/holidays/?destinationIds=1048 is where it shows 80 properties in that specific resort, some of which are cheaper than the one you booked, albeit that's generic information rather than for specific dates, where availability and/or pricing may vary.

However, the key point remains - the fact that their website included a link to a third party page with reviews for the wrong hotel (while still accurately representing the actual features of the hotel in their own material) doesn't actually entitle you to anything (assuming they can make the case that it was a genuine error rather than deliberate misleading) but they might be prepared to accept a reasonable suggestion for an alternative, i.e. something in a similar price range to what you booked.  If you're hoping that they'll move you to a better hotel for no extra cost then I can't see that getting you anywhere, but what sort of outcome are you actually expecting at this stage?

pinkshoes

Lorr244 said:

Only a handful in Kusadasi unfortunately.  Transfer times (and cost) are quite far from Izmir hotel.  The next cheapest would be and extra £350 for us all. May not sound a lot but to be honest I would have chosen somewhere else if I knew this was going to happen.  Even Spain. 

So why not ask LoveHolidays for a full refund and book something else?

Yes, they have made a mistake linking the wrong hotel, and although the link clearly showed a hotel with a different name (which you could have spotted) this should be enough grounds to request a full refund.