LycaMobile Users: Had card fraud/attempted card fraud recently?

MSE_ForumTeam5

Hi @BHouston12 - we've moved your post into the ongoing thread about similar matters

JSmithy45AD

PHK said:

It’s interesting that many of these relate to AFTER they had the data breach last year. Which strongly implies their poor security has been breached again. 

Or they lied and/or were incompetent enough to not know just how deep the breach was in the first place.

amurray88_2

I had approx £100 stolen. The bank are refunding but is there any way of claiming compensation from Lyca for losing my details?

flaneurs_lobster

amurray88_2 said:

I had approx £100 stolen. The bank are refunding but is there any way of claiming compensation from Lyca for losing my details?

Compensation for what? There's no monetary loss since your bank are refunding.

Lyca aren't even admitting the data loss so your chances of persuading them to compensate you for [insert thing you want compensation for here] are not good.

BHouston12

flaneurs_lobster said:

amurray88_2 said:

I had approx £100 stolen. The bank are refunding but is there any way of claiming compensation from Lyca for losing my details?

Compensation for what? There's no monetary loss since your bank are refunding.

Lyca aren't even admitting the data loss so your chances of persuading them to compensate you for [insert thing you want compensation for here] are not good.

My bank said they received a report about the Lyca breach - my bank told me my details were lost by Lyca without me saying anything to them.

He will be asking for compensation for losing something they have a responsibility to keep secure. Massive case going on just now with easyJet for losing data and Arnold Clark have similar - https://www.sundaypost.com/fp/arnold-clark-data-breach/

Jason9091

I received a letter today from Barclaycard saying they had detected potentially fraudulent use of my credit card.

A payment was attempted by "Pontoon Specialists", who I’ve never heard of.

I was a customer of Lyca Mobile last year. The only other place I've used my card is Argos and Amazon. After reading this thread, clearly there's been a huge leak of credit card information from Lyca Mobile, despite them saying payment details were not stored or compromised.

Anyone who is/was a customer of Lyca should ask their bank to cancel and reissue their payment card. Then choose another network.

dave1345

xzsh29 said:

How did you have the same card number for 11 years?

I know it's hard to believe, but it is true. Some time ago the provider did say that the policy had changed and now when providing replacement cards they would change the number just like they do with debit cards. However, new cards came and went and still the same credit card number. I've checked the statements and the number goes back to 2013 when the account was opened. Perhaps they just didn't see the need as there was no other fraud on the card until now.

kt01

Just to confirm me and my father also had fraud on our cards that were used for Lyca. I personally haven't been a Lyca customer since 2022.

Both banks, Chase and Metro, flagged it and replaced the cards. Chase only replaced my "online" details (those in the app) as the card number on the physical card is separate.

WantsItAll4Free

Not sure what the latest is on this?

I have had a Lyca Mobile account since March. All was going well until Monday. My bank alerted me to fraudulent Meta/Facebook advertising transactions at 8.30pm (starting off very small - one actually made it through to my card then the bigger amounts were stopped by the bank). Cancelled card. New card arrived yesterday (Wednesday). Updated my Lyca Mobile account and my Apple Wallet. Activated new card at around 3 or 4pm. 

7.15pm in the middle of my yoga class... bank is ringing again. Apparently Facebook advertising being charged to my new card!

New card cancelled after only being active for c.3 hours. This reeks of a problem with Lyca to me - I hadn't used my Apple Pay at all (not since Sunday).

kt01

WantsItAll4Free said:

Not sure what the latest is on this?

I have had a Lyca Mobile account since March. All was going well until Monday. My bank alerted me to fraudulent Meta/Facebook advertising transactions at 8.30pm (starting off very small - one actually made it through to my card then the bigger amounts were stopped by the bank). Cancelled card. New card arrived yesterday (Wednesday). Updated my Lyca Mobile account and my Apple Wallet. Activated new card at around 3 or 4pm. 

7.15pm in the middle of my yoga class... bank is ringing again. Apparently Facebook advertising being charged to my new card!

New card cancelled after only being active for c.3 hours. This reeks of a problem with Lyca to me - I hadn't used my Apple Pay at all (not since Sunday).

Wow, if it's definitely Lyca it this sounds like they are actively taking customer's card details even though their data is still leaking actively?!

Perhaps you can test it by putting a virtual card or some other card onto just Lyca and not using it for anything else, or waiting until closer to your next bill before updating your Lyca account and seeing what/how long it is before anything happens?