Everest Double Glazing in administration

Aylesbury_Duck

Deaner said:

born_again said:

Conclusion, is due to the service being passed to Anglian, as they have agreed to handle the work with administrators.

So it would be you cancelling the service. 

What service exactly?

My contract is with Everest for a specific product. If Anglian wish to replace that product with a different one of a lower specification, then it's not the same service that we entered into a contract for. They have already told me that my order would be completed using an Anglian product, not an Everest one. 

On your way of thinking, I could order a car from a manufacturer who goes bust before I take delivery of it. A different manufacturer could then step in, agree a deal with the administrators, assume any unfulfilled orders & complete them buy supplying me with a different car. I don't think so. 

The trouble with analogies like these is that they're great for justifying one's stance or trying to prove a point, but what matters is the outcome of your specific situation.

With £3600 at stake, I wouldn't be so bullish, and I'd be heeding advice to be careful about your next step rather than dismissing it.  It sounds as if you have a likely safety net in a S75 claim, but "very sound" isn't a certainty.

Deaner

Aylesbury_Duck said:

Deaner said:

born_again said:

Conclusion, is due to the service being passed to Anglian, as they have agreed to handle the work with administrators.

So it would be you cancelling the service. 

What service exactly?

My contract is with Everest for a specific product. If Anglian wish to replace that product with a different one of a lower specification, then it's not the same service that we entered into a contract for. They have already told me that my order would be completed using an Anglian product, not an Everest one. 

On your way of thinking, I could order a car from a manufacturer who goes bust before I take delivery of it. A different manufacturer could then step in, agree a deal with the administrators, assume any unfulfilled orders & complete them buy supplying me with a different car. I don't think so. 

The trouble with analogies like these is that they're great for justifying one's stance or trying to prove a point, but what matters is the outcome of your specific situation.

With £3600 at stake, I wouldn't be so bullish, and I'd be heeding advice to be careful about your next step rather than dismissing it.  It sounds as if you have a likely safety net in a S75 claim, but "very sound" isn't a certainty.

I agree that we all need to be careful here & that's why we're sharing our thoughts on the subject. But I'm not dismissing anything, as you put it. On the contrary, I'm simply prepared to stand up for my rights & not be bullied myself into accepting something that's inferior to what I've contractually agreed with Everest. I have never said that I won't listen to what Anglian are offering. If you perceive that as me being bullish, then so be it. Equally, if you believe that the best course of action is to just accept whatever Anglian offer, you are entitled to that opinion but it's not one that I share.   

So, if Anglian offer me a decent comparable product as a substitute for what I agreed with Everest I will accept it. What I won't do, is just readily accept a lesser product because I don't have to, for reasons previously explained. We are fortunate to have very good consumer protection laws in the UK & I believe that the law would be on my side in that respect. Again, if you think otherwise that's absolutely fine.      

gilesco

Received the following from Anglian:

Thank you for your understanding and patience with regards to your Everest 2020 order. Following Everest 2020 Ltd ceasing to trade, Anglian agreed with the Administrator of Everest to do as much as it can to ensure customers who had placed orders with Everest were able to have their home improvement projects completed. We are therefore writing to set out the next steps should you decide to progress your project with Anglian. We should make it clear that, due to the Administration of Everest 2020, your order is unfortunately now null and void as Everest 2020 is unable to fulfil the contract. However, Anglian is happy to progress your project and the good news is that Anglian will undertake to complete your project at 80% of the price you agreed with Everest, therefore providing you with a 20% discount. Any work completed by Anglian will also be fully backed by our comprehensive 10-year product and workmanship guarantee.  Unfortunately, Anglian has no access to any monies that you may have paid Everest to date and therefore are unable to treat this as a payment towards your Anglian project. However, if you paid this deposit via a debit or credit card you will be able to reclaim this money from your card company via a section 75 claim. We suggest that you contact your bank or credit card company as soon as possible. You can find more information about how to do this by clicking the link below:

Click Here For More Information

In terms of paying for your project with Anglian, we will only required £100 deposit from you with the balance being paid once the work is completed. To assist with payment Anglian also has a range of finance options which we would be pleased to discuss with you should you be interested. To proceed, please contact us by emailing: everestcustomers@angliangroup.com within the next 8 weeks, namely no later than 22nd August 2024. We are keen to do everything we can to help complete your project.  Yours sincerely The Anglian Team

clemfandangocanyouhearme

Got this too.

What a kick in the teeth for anyone who paid their 86% deposit with Everest. This basically translates to screw you, pay us again.

What was the point in them buying the order book?

Absolutely disgusting

Aylesbury_Duck

clemfandangocanyouhearme said:

Got this too.

What a kick in the teeth for anyone who paid their 86% deposit with Everest. This basically translates to screw you, pay us again.

What was the point in them buying the order book?

Absolutely disgusting

Is it?  I don't see what Anglian have done wrong here.  And you're wrong about "pay us again".  It's very clear that you paid Everest and that Anglian hasn't received any of that payment.  What were you expecting?  That Anglian would honour the Everest orders at their own cost?

Your anger is misdirected.  It's Everest that has your money.  You're under no obligation to give Anglian anything.  And personally, I wouldn't do so.  A recommended local glazier is very likely to be cheaper than Anglian, even with the 20% discount on the Everest price you were happy to pay, and is almost certainly going to provide a better service.  Local firms rely on referrals for business, whereas the big suppliers throw millions at marketing and will always find business as a result.

clemfandangocanyouhearme

It may be a little misdirected, don't get me wrong about Everest. But Anglian were in talks with Everest before they went into administration, waited for them to become insolvent, then they purchased the order book (for £200k according to documents on companies house) along with other assets as part of the deal, this is what they were purchasing. So forgive me for feeling like they have some obligation here.

The Administrators communicated that they would be contacting customers to fulfill the orders. Anglian made no effort to contact us at all and evaded every contact we made, then after 2 month fob everyone off!

Ok you may not be paying them again, but your certainly paying again, if you paid your 86% deposit up front. trying to spin this as a positive, like 20% off is doing you a favor is a joke. Their products are not as good as what Everest were touting and i expect Anglian's price would probably be 20% cheaper than Everest anyway, as you say.

Aylesbury_Duck

I expect that order book is extremely valuable.  At a stroke, they gain the details of thousands of people in the market for windows, doors and conservatories and already somewhat committed to proceeding.  They'd probably spend millions in marketing to achieve that level of prospective custom.  No wonder they can afford to undercut by 20%.

Sadly, it's just good business on their part.  It doesn't create any obligation on Anglian, and they'll undoubtedly do well out of Everest's demise, but I don't think they've done anything wrong.  I've never considered them to have a good reputation in the first place, so this doesn't change my view of them.

TheNumber

Anglian has done wrong. On its website it has said:

"Anglian are pleased to have reached an agreement with Everest's administrators to fulfil your Everest Contract under the existing terms including honouring the price."

In Anglian's emails to me:

"Anglian Home Improvements are keen to support in what we know has been a very difficult situation, and hope that this fantastic news will go some way towards alleviating any concerns you may have had regarding the completion of your Everest order."

"Our implementation team will now process your information. Rest assured that we will be in contact with you as soon as we can to fulfil your contract and complete your home improvement project."

It is all over the media how Anglian has swooped in to save Everest's customers, even quotes from its CEO. I do not think there is any doubt that Anglian will fulfil Everest customer's orders and not once gave the impression it will not. I will pursue this further with Anglian and will complain to everyone I can. It has lied and wasted customers' valuable time in waiting for Anglian to do something and now it won't with an answer it should have told people from the start. Its answer that it will complete the order with a 20% discount is ridiculous. Everest already was the most expensive and so this 20% is what they would have offered if Everest still existed. There is no benefit for the customer to be told Anglian has taken over Everest's assets.

I am going to complain to Anglian about this as well as all regulatory and ombudsman bodies. I will also request to see what agreement was made with ReSolve regarding existing Everest orders, as how come it said it will fulfil their orders, and now it won't.

Aylesbury_Duck

TheNumber said:

Anglian has done wrong. On its website it has said:

"Anglian are pleased to have reached an agreement with Everest's administrators to fulfil your Everest Contract under the existing terms including honouring the price."

In Anglian's emails to me:

"Anglian Home Improvements are keen to support in what we know has been a very difficult situation, and hope that this fantastic news will go some way towards alleviating any concerns you may have had regarding the completion of your Everest order."

"Our implementation team will now process your information. Rest assured that we will be in contact with you as soon as we can to fulfil your contract and complete your home improvement project."

It is all over the media how Anglian has swooped in to save Everest's customers, even quotes from its CEO. I do not think there is any doubt that Anglian will fulfil Everest customer's orders and not once gave the impression it will not. I will pursue this further with Anglian and will complain to everyone I can. It has lied and wasted customers' valuable time in waiting for Anglian to do something and now it won't with an answer it should have told people from the start. Its answer that it will complete the order with a 20% discount is ridiculous. Everest already was the most expensive and so this 20% is what they would have offered if Everest still existed. There is no benefit for the customer to be told Anglian has taken over Everest's assets.

I am going to complain to Anglian about this as well as all regulatory and ombudsman bodies. I will also request to see what agreement was made with ReSolve regarding existing Everest orders, as how come it said it will fulfil their orders, and now it won't.

But you don't have a contract with Anglian and aren't obliged to enter into one.  They haven't wasted any of your time, you were free to purchase elsewhere as soon as you knew Everest went under.  The only way Anglian would have done anything wrong is if somehow they'd tied you into the Everest contract and forced you to choose them to fulfil it.

I'm no fan of Anglian for various reasons, but I fail to see how they are the bad guys here.  Unless the wording of those emails confirmed they were simply going to complete your order and put any balance you'd paid Everest towards it?  Is that what they said?

born_again

What seems to be the worst part here is that administrators seem to have implied that Anglian are taking on all the orders. Not that people will need to reclaim their deposits & pay Anglian for the order to be fulfilled.

Anglian has no access to any monies that you may have paid Everest to date and therefore are unable to treat this as a payment towards your Anglian project

So that should have been communicated to the people who would not be getting their orders from Everest. Or is it that Anglian are trying to pull a fast one here, & this was not the agreement.

Only the administrators can confirm this.

So people need to contact them on this matter.