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yet again national savings website down

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  • badger09
    badger09 Posts: 11,605 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Scotbot said:
    I managed to get in with Edge but had to authorise my device yet again. Code took 5 minutes to arrive. Whole site very slow. Then could not download my effing statement.  

    At least the money is safe, no one can get at it not even me
    😂😂.    More characters
  • MarcoM
    MarcoM Posts: 802 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    this is down again. has anyone tried getting in? it keeps hanging and then bombs out. was only able to log on the sixth time...
  • IanManc
    IanManc Posts: 2,452 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    MarcoM said:
    this is down again. has anyone tried getting in? it keeps hanging and then bombs out. was only able to log on the sixth time...
    Yes, it is doing the same to me. Log in is slow, pages load very lowly and then it reaches a point where a page won't load, I get a message saying that I've been timed out and that any information I've entered has been deleted.
  • ColdIron
    ColdIron Posts: 9,871 Forumite
    Part of the Furniture 1,000 Posts Hung up my suit! Name Dropper
    Fine for me, but then it always is. There must be another factor involved
  • boingy
    boingy Posts: 1,918 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Shedman said:
    Probably not helped by them sending out emails today saying that your Annual Statement is now ready to view hence a lot of people (me included) trying to get in the site to look at them.......
    When I had a lot of Premium Bonds they would email me to say I had won a prize but not say how much that prize was so you had to login to see it. It was rare to be able to login straight away and they had a queueing system in place. I couldn't help but think that they could save themselves a whole wodge of server time if they just told you the prize value in the email unless it was one of the big ones.
  • lr1277
    lr1277 Posts: 2,152 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 13 April 2024 at 5:01PM
    Couldn't get in last Sunday. Managed to get in on Thursday and a few minutes ago.

    Edited to add: I don't remember if there was a warning message on Thursday. However no warning message today.
  • Hoenir
    Hoenir Posts: 7,742 Forumite
    1,000 Posts First Anniversary Name Dropper
    boingy said:
    Shedman said:
    Probably not helped by them sending out emails today saying that your Annual Statement is now ready to view hence a lot of people (me included) trying to get in the site to look at them.......
    When I had a lot of Premium Bonds they would email me to say I had won a prize but not say how much that prize was so you had to login to see it. It was rare to be able to login straight away and they had a queueing system in place. I couldn't help but think that they could save themselves a whole wodge of server time if they just told you the prize value in the email unless it was one of the big ones.
    Use the prize checker. Saves the neccessity to log in. 

    https://www.nsandi.com/prize-checker
  • km1500
    km1500 Posts: 2,790 Forumite
    1,000 Posts Second Anniversary Name Dropper
    or use the ns&i app if you have a smartphone
  • xylophone
    xylophone Posts: 45,628 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    https://www.thisismoney.co.uk/money/saving/article-13289673/NS-log-problems-persist-four-days-claims-NOT-cyber-attack.html

    NS&I would not comment on how many customers were blocked from logging in. It said some problems may also have been caused by ‘time drift’. 

    This is when the device you are using to log on, such as a laptop, is out of sync with the mobile phone to which an authentication code is sent. 

    To solve this it suggests you check time and date settings on your phone and make sure it has updated.


    Contact Dr Who? :)

  • masonic
    masonic Posts: 27,324 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 14 April 2024 at 2:43PM
    xylophone said:
    https://www.thisismoney.co.uk/money/saving/article-13289673/NS-log-problems-persist-four-days-claims-NOT-cyber-attack.html

    NS&I would not comment on how many customers were blocked from logging in. It said some problems may also have been caused by ‘time drift’. 

    This is when the device you are using to log on, such as a laptop, is out of sync with the mobile phone to which an authentication code is sent. 

    To solve this it suggests you check time and date settings on your phone and make sure it has updated.


    Contact Dr Who? :)

    I think that explanation is a load of bull, unless they mean their own systems were out of sync with one another. If it were the customer's device it would affect all time-based 2FA and they wouldn't have been able to fix it on their side. Besides, many of us will have tried logging in using the same device to receive the code (which is a SMS message, the contents of which don't depend on the date and time set at the recipient's end).
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