yet again national savings website down

MarcoM

this is down again. has anyone tried getting in? it keeps hanging and then bombs out. was only able to log on the sixth time...

ColdIron

Fine for me, but then it always is. There must be another factor involved

boingy

Shedman said:

Probably not helped by them sending out emails today saying that your Annual Statement is now ready to view hence a lot of people (me included) trying to get in the site to look at them.......

When I had a lot of Premium Bonds they would email me to say I had won a prize but not say how much that prize was so you had to login to see it. It was rare to be able to login straight away and they had a queueing system in place. I couldn't help but think that they could save themselves a whole wodge of server time if they just told you the prize value in the email unless it was one of the big ones.

lr1277

Couldn't get in last Sunday. Managed to get in on Thursday and a few minutes ago.

Edited to add: I don't remember if there was a warning message on Thursday. However no warning message today.

Hoenir

boingy said:

Shedman said:

Probably not helped by them sending out emails today saying that your Annual Statement is now ready to view hence a lot of people (me included) trying to get in the site to look at them.......

When I had a lot of Premium Bonds they would email me to say I had won a prize but not say how much that prize was so you had to login to see it. It was rare to be able to login straight away and they had a queueing system in place. I couldn't help but think that they could save themselves a whole wodge of server time if they just told you the prize value in the email unless it was one of the big ones.

Use the prize checker. Saves the neccessity to log in. 

https://www.nsandi.com/prize-checker

km1500

or use the ns&i app if you have a smartphone

xylophone

https://www.thisismoney.co.uk/money/saving/article-13289673/NS-log-problems-persist-four-days-claims-NOT-cyber-attack.html

NS&I would not comment on how many customers were blocked from logging in. It said some problems may also have been caused by ‘time drift’. 

This is when the device you are using to log on, such as a laptop, is out of sync with the mobile phone to which an authentication code is sent. 

To solve this it suggests you check time and date settings on your phone and make sure it has updated.

Contact Dr Who?

masonic

xylophone said:

https://www.thisismoney.co.uk/money/saving/article-13289673/NS-log-problems-persist-four-days-claims-NOT-cyber-attack.html

NS&I would not comment on how many customers were blocked from logging in. It said some problems may also have been caused by ‘time drift’. 

This is when the device you are using to log on, such as a laptop, is out of sync with the mobile phone to which an authentication code is sent. 

To solve this it suggests you check time and date settings on your phone and make sure it has updated.

Contact Dr Who?

I think that explanation is a load of bull, unless they mean their own systems were out of sync with one another. If it were the customer's device it would affect all time-based 2FA and they wouldn't have been able to fix it on their side. Besides, many of us will have tried logging in using the same device to receive the code (which is a SMS message, the contents of which don't depend on the date and time set at the recipient's end).

BooJewels

Out of curiosity, I tried logging in earlier for myself and was in straight away with no issue - wasn't even noticeably slower.  So there's maybe something more device specific at work - I was using a desktop PC.

masonic

BooJewels said:

Out of curiosity, I tried logging in earlier for myself and was in straight away with no issue - wasn't even noticeably slower.  So there's maybe something more device specific at work - I was using a desktop PC.

I had no issues towards the end of last week, but absolutely could not log in across multiple devices last Monday and Tuesday.