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yet again national savings website down

MarcoM
Posts: 802 Forumite


Cannot log in on national savings today.
This seems to happen very often. I wonder if this organisation will ever address its customer service...
This seems to happen very often. I wonder if this organisation will ever address its customer service...
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Comments
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MarcoM said:Cannot log in on national savings today.
This seems to happen very often. I wonder if this organisation will ever address its customer service...
I haven’t been able to log in for at least 2 weeks. The code doesn’t arrive, arrives too late, or even if it does arrive, session has expired before it can be entered. Or after jumping those hurdles, it simply reverts to strange log in screen😡.Perhaps they’re finally fixing that🤔2 -
Never had an issue. Must be your misfortune. Unsure why technology failure has been related to customer service. Not a lot can be done until the issue is fixed.0
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I logged on this morning and it was fine other than being a little slow.0
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Hoenir said:Never had an issue. Must be your misfortune. Unsure why technology failure has been related to customer service. Not a lot can be done until the issue is fixed.If you provide customers with a sevice via technology then it should be fairly obvious that a technology failure would be a customer service issue?If customers cannot do what they need to do then that is poor customer service.Accessing the NS&I online banking site has been issue after issue since the last 'upgrade'.8
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THIS ^^^^There was actually an apology on website sometime last week, saying they were working on this known issue experienced by some users.5
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badger09 said:THIS ^^^^There was actually an apology on website sometime last week, saying they were working on this known issue experienced by some users.
https://secure.nsandi.com/thc/policyenforcer/pages/loginB2C.jsf
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I've just checked, there is a banner in place warning of intermittent problems.
The first time I tried logging in I got this sexy piece of 90s web nostalgia
I then went back to the NS&I homepage and tried to log in again - that time it worked.
In the past, I've noticed NS&I is VERY sensitive to browser changes. If someone clears cookies regularly, or uses Incognito/Private mode it definitely encourages login problems (from my experience).2 -
They should upgrade to the 90s nostalgia system. It would probably be more reliable than the bizarre "securing your browser" policy enforcer monstrosity they have built.
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masonic said:They should upgrade to the 90s nostalgia system. It would probably be more reliable than the bizarre "securing your browser" policy enforcer monstrosity they have built.3
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Pretty much sums up most things that are run by the State.3
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