yet again national savings website down

MarcoM

Cannot log in on national savings today.
This seems to happen very often. I wonder if this organisation will ever address its customer service...

badger09

MarcoM said:

Cannot log in on national savings today.
This seems to happen very often. I wonder if this organisation will ever address its customer service...

NS&I?
I haven’t been able to log in for at least 2 weeks. The code doesn’t arrive, arrives too late, or even if it does arrive, session has expired before it can be entered. Or after jumping those hurdles, it simply reverts to strange log in screen😡. 

Perhaps they’re finally fixing that🤔

Hoenir

Never had an issue. Must be your misfortune. Unsure why technology failure has been related to customer service. Not a lot can be done until the issue is fixed. 

newatc

I logged on this morning and it was fine other than being a little slow.

Section62

Hoenir said:

Never had an issue. Must be your misfortune. Unsure why technology failure has been related to customer service. Not a lot can be done until the issue is fixed. 

If you provide customers with a sevice via technology then it should be fairly obvious that a technology failure would be a customer service issue?

If customers cannot do what they need to do then that is poor customer service.

Accessing the NS&I online banking site has been issue after issue since the last 'upgrade'.

badger09

THIS ^^^^

There was actually an apology on website sometime last week, saying they were working on this known issue experienced by some users. 

booneruk

I've just checked, there is a banner in place warning of intermittent problems.

The first time I tried logging in I got this sexy piece of 90s web nostalgia



I then went back to the NS&I homepage and tried to log in again - that time it worked.

In the past, I've noticed NS&I is VERY sensitive to browser changes. If someone clears cookies regularly, or uses Incognito/Private mode it definitely encourages login problems (from my experience).

masonic

They should upgrade to the 90s nostalgia system. It would probably be more reliable than the bizarre "securing your browser" policy enforcer monstrosity they have built.

Hoenir

masonic said:

They should upgrade to the 90s nostalgia system. It would probably be more reliable than the bizarre "securing your browser" policy enforcer monstrosity they have built.

Wasn't it the CEO of General Motors in US in the 90's that said if they sold cars as badly made as Microsoft did their software. They be out of business in a matter of weeks. 

jaypers

Pretty much sums up most things that are run by the State. 

Notepad_Phil

booneruk said:

I've just checked, there is a banner in place warning of intermittent problems.

The first time I tried logging in I got this sexy piece of 90s web nostalgia



I then went back to the NS&I homepage and tried to log in again - that time it worked.

In the past, I've noticed NS&I is VERY sensitive to browser changes. If someone clears cookies regularly, or uses Incognito/Private mode it definitely encourages login problems (from my experience).

I managed to login yesterday by simply clicking on the oidc link when the above page came up, but when Mrs Notepad tried the same trick (on a different browser) it failed and took her back to the homepage, but then on re-entering her details it logged her in without problem.