How to fill the data gap?

Reed_Richards

Thanks @Phones4Chris.  I had originally intended to use Bright but I started with Loop because I could register with them without providing details from an IHD that I didn't have.  When I did eventually get an IHD I moved on to n3rgy.

Reed_Richards

No, no data on the Bright App; it just shows the standing charge for the "missing" days.

MeteredOut

Phones4Chris said:

@Reed_Richards Having re-read the thread, I see no mention of you using Bright. So far all the ones you've tried use n3rgy, and now we have discovered that they have their own data warehouse, if there was some glitch when the data was first pulled that could explain the missing data from all those apps to date.

Try Bright, they do not use n3rgy, they go direct to the DCC, so if the 12 days are still missing with them, this should confirm that some of the meter 1/2hr registers are faulty for whatever reason.
If you are lucky and recover those 12 days you can pass it to your supplier and also asked them to go and recover it themselves.

I'm going throw a similar process as the OP, but for me, the 1/2 hour electricity data stopped flowing 2 1/2 days ago according to n3rgy, and no data since Monday morning on Bright, Loop, Hugo and  Octopus app/site. 

I also have an EV had had to do a charge yesterday. Have contract Octopus and they're looking into it.

Looking ahead to if/when the data is lost, I took photos of my meter readings before and after my EV change, the Octopus app showing the low rate charging slots allocated, the Octopus app showing the "last 12 hours kWh usage" and my car app showing before and after state of charge. I hope that will be enough to convince them to only charge those periods at lower rate.

Phones4Chris

Reed_Richards said:

No, no data on the Bright App; it just shows the standing charge for the "missing" days.

Well I don't know what happened to the reply I thought I'd already done! So here goes again -
You don't always get the data immediately, it depends on when they do their pull. You sometimes need to be patient and Refresh the data by either dragging the tab down, or go to Settings, the bottom of the page, click "Refresh Data".
If however you already have the data for either side of those 12 days, then it does confirm that the meter probably has some faulty registers.
One thing I have noticed is that the Day tab is not always in sync with the hour and 30min tabs. They do catch up eventually, sometimes refreshing helps. I always check on the 30 minutes tab to check there are no gaps. If there are they usually fill eventually.
There are a few other (minor) bugs which I can tell you about later if you want.
I only use the data for kWh, not cost.

Reed_Richards

It's clear that either my electricity meter has some faulty registers or it developed a registration fault that was fixed remotely about a week after I reported it.  The consequence is that about 12 days of data does not exist.  Neither n3rgy nor Bright nor my supplier can get any data from this missing period.  Throughout the missing period my comms hub indicated normal communications (both light flashing every 5 seconds).

I only paid scant attention to my IHD during the missing period so I am uncertain whether any data was recorded then "erased" or whether it was simply never recorded.  It's an odd fault; you would think that the meter should have some self-checking function that would cause it to skip and subsequently avoid any faulty registers (along the lines of CHKDSK on a PC).   

  

Phones4Chris

Not a lot more one can add to this. I'm not sure what "registration" fault you think could affect it. Even if the registration disappeared from the DCC or elsewhere, it wouldn't stop the meter recording. You can easily check registration/commissioning in the Bright App, on the Support tab >Meters - click on the MPAN for the details, you should find Comms hub and Meter.
You know what EV charging you did during the period, so should be able to estimate the usage out of the total as recorded by R1 as it's not there in the 30min buckets for those 12 days. You'd hope Octopus would come up with a reasonable estimate based on yours, and previous & subsequent usage.

Reed_Richards

Thanks for your help with this issue, @Phones4Chris, it was much appreciated.

MeteredOut

An update on my side: my data stopped flowing last Monday early morning, I contacted Octopus last Thursday (as well as Hugo and Bright) and through some combination of that, data started flowing again overnight on Friday, and all Octopus and the apps all now have the missing data retrospectively downloaded to their systems. Missing Octopus data appeared today.

Reed_Richards

Yes.  Unfortunately in my case it was not a problem with the flow of data (as I had originally hoped) but a problem with the recording of data, which unaccountably stopped for a while but then started again.  If my supplier intervened remotely to fix the problem, they haven't told me.  Maybe it just fixed itself?