How to fill the data gap?

Bendo

Reed_Richards said:

The fact is that there is a 12 day gap in my smart meter data that my supplier, Eon Next, Loop and N3rgy have no information on.  By all accounts this information is stored on my meter for 90 days but each time I ask for it is is missing.  Therefore a request for data is a request to a "magical" database, somewhere, not a request to my meter to supply the data as that would fill the gap.  Strangely, it seems that whoever maintains this database extracts the data in a manner that does not fill gaps automatically. 

The requests for the data go direct to your meter via the DCC network. There isn't a database of the readings its pulled from.

  If the data is missing from your suppliers pull and the various 3rd parties e.g. n3rgy and Bright then it seems likely that for some reason there was an issue with your meter and the data half hourly recordings weren't stored properly or somehow become currupt.

You will be at the mercy of the suppliers terms for how they handle those situations unfortunately.

What does guy lipmans site show for gaps?

https://energy.guylipman.com/sm/admin

Scot_39

Reed_Richards said:

The fact is that there is a 12 day gap in my smart meter data that my supplier, Eon Next, Loop and N3rgy have no information on.  By all accounts this information is stored on my meter for 90 days but each time I ask for it is is missing.  Therefore a request for data is a request to a "magical" database, somewhere, not a request to my meter to supply the data as that would fill the gap.  Strangely, it seems that whoever maintains this database extracts the data in a manner that does not fill gaps automatically. 

Read the DCC info.

It makes clear it is only a carrier of meter reading data - a network - no storage is provided.

The meter itself smets1 I think definitely smets2 stores measurement  data for upto 13 months.

If it glitches or a bug e.g. bad ota  update it could be missing for good.

My meter for instance didn't provide weekly total stats over the New Year this year - but did last -  daily fine at time.  Added and checked against monthly registers on bills etc.

Even if not, a supplier would have to re-request it - possibly manually process it and enter into billing system.

Suspect few would offer that service.

And I am sure if you check terms - most if not all will be allowed to resort to estimated billing or a nominal flat rate etc. On dates cannot get necessary data from meters in normal time frame.

Reed_Richards

Yes, I think you must be right.  I thought that when I had checked my IHD it had data for the days when the records did not.  But I looked again and it tells me I used no electricity during the full week when there is no data on record.  So it must be that the meter did indeed just stop recording for about 12 days.  I wonder what on earth would cause that to happen?

So I guess there is no way to fill the data gap other than by using estimates.

   

Phones4Chris

I doubt the meter stopped "recording", it's more likely that there is some faulty memory. Whatever, it's sounding like the meter is faulty and you'll have to hassle your supplier to replace it.

Reed_Richards

I'll wait and see how they want to deal with the missing data.  It's their meter so missing data should be their liability, not something I have to pay for.

Phones4Chris

Not knowing the details of the tariff you are on, I assume from the way you've described it, it just uses the usage in each half hour bucket, and there's no ALCS usage to switch registers. If the register in use continued to increment, which I'd expect it to do even if some of the 1/2hr buckets were faulty, then at least they know the total usage and only the apportionment needs to be estimated.

Reed_Richards

I had to look up ALCS but no, there are no control switches being switched.  Although some of the half hour buckets must have had holes and leaked away their contents, AFAIK the total reading on the meter incremented as normal.  But for some reason, the data you can download and inspect (when available) does not include the actual meter reading showing the total consumption.  

Phones4Chris

As you say, meter readings are not included, only Suppliers can download the meter readings. you have to read your own meter, or get total consumption from the IHD.

Reed_Richards

The one thing I don't understand is that if there is no database and any request for information comes directly from the meter then why is the data always a bit behind real time?  And why does the delay differ from one data supplier to another?  My supplier has data up to 2 am today,  Loop can do up to 15:00  (it is 19:22) and n3rgy can do up to midnight yesterday.  I don't see how there can be a difference if they all interrogate my meter in real time and if it's not in real time then each must have their own database.

Bendo

They all pull the data at different times according to their own schedule so apps that use different sources will show data to different times.

Loop takes the data from n3rgy, what n3rgy choose to make available to you as a consumer may be different from what they provide to paying partners like Loop.