Evri lost return, refusing to pay

Hoenir

If you've sent a package to the US with a declared value of a £1k . Then it's potentially stuck in US customs. What paperwork did you enclose ? 

You do realise that you are only going to receive a store credit not a cash refund. 

hkk92

eskbanker said:

hkk92 said:
Attachment here:

You should remove and redact that, as it has your name and email address visible, you might need assistance from the forum team if you don't yet have editing privileges....

I realised this right after I posted it but can't seem to delete it... I've messaged someone to help but they've not yet responded  

hkk92

Alderbank said:

No, definitely Evri International, to USA.

Try it for yourself: enter dresses value £1000

Still doesn't give me this option. I took screenshots along the full process and nowhere does it give me the option to increase the cover. I sent these screenshots to the Evri customer service rep to prove there was nothing I could have done. I just don't understand how they can get away with losing (and stealing...) so many things and only cover £20 each time  

noitsnotme

I’ve just tried it for USA and it clearly shows this on the first page where you have to enter your details…

the_lunatic_is_in_my_head

Hello OP

Have a read of this  

https://forums.moneysavingexpert.com/discussion/6442661/couriers-lost-parcels-and-unfair-terms

For the cost of a stamp vs £1000 it's worth a letter before action.

Sorry if I've missed it but did the parcel leave the UK? I'm not sure it matters as they would be acting on Evri's behalf but I wonder if Evri would have any get out by claiming the US postal services lost it rather than them. 

hkk92

noitsnotme said:

I’ve just tried it for USA and it clearly shows this on the first page where you have to enter your details…

I assure you I was not given this option, if I was, I would have 100% insured the parcel for the full amount. This is a screenshot of that first page, nowhere does it give me the option to insure more. I have screenshots of all the pages from start to payment and not once does it give me this option:

hkk92

the_lunatic_is_in_my_head said:

Hello OP

Have a read of this  

https://forums.moneysavingexpert.com/discussion/6442661/couriers-lost-parcels-and-unfair-terms

For the cost of a stamp vs £1000 it's worth a letter before action.

Sorry if I've missed it but did the parcel leave the UK? I'm not sure it matters as they would be acting on Evri's behalf but I wonder if Evri would have any get out by claiming the US postal services lost it rather than them. 

Thank you - will have a read

Yes it left the UK to go to the US. I used 'Evri International', which appears to be a different entity than Evri, as I've tried getting in touch with Evri CEO only to be told it's nothing to do with him (!!)

n15h

There's a consumer website that helps people fight back against courier companies who lose parcels and then don't fully refund the customer as the customer did not buy their 'insurance' to cover the full value. It's called consumeractiongroup and is a free service that's run by volunteers who provide guidance on the steps to take. There are many threads by people who have gone, or are going, through the process to reclaim back the full amounts owed by Evri and other couriers. Here's a link to the forum:  https://www.consumeractiongroup.co.uk/forum/183-postal-and-delivery-services/

sheramber

hkk92 said:

noitsnotme said:

I’ve just tried it for USA and it clearly shows this on the first page where you have to enter your details…

I assure you I was not given this option, if I was, I would have 100% insured the parcel for the full amount. This is a screenshot of that first page, nowhere does it give me the option to insure more. I have screenshots of all the pages from start to payment and not once does it give me this option:

The section Protect this item comes after after the non- compennsation list as below

If your item is on our non-compensation list we will not compensate you in the event of parcel loss or damage.

Protect this Item

Your parcel is already protected up to the value of £20.00. You can take additional protection for your parcel up to the value of £1,000.00 - Fill in the value above to get a quote

I have read and agree to the prohibited & restricted items list

Continue   

born_again

So looks like another tick box. but not actually reading what they are agreeing too🤦‍♀️