Bespoke kichen company sold me chairs from false manufacturer

user1977

Tomtwins said:

The point was we asked for good quality kitchen chairs, hence going to this Bespoke Kitchen company, which we believed we were paying for.

its like being sold artisan biscuits that are specially made for you, but being given cheap biscuits, lets say from Aldi for example, taking the wrapping off, and still saying they are artisan but costing at the higher price. 

Is it like that? In what respect are they not "good quality" chairs?

DullGreyGuy

Tomtwins said:

Yes, they have fabric seats and metal legs. So to remove the ‘fire labels’, only suggests he bought them direct from Dunelm and wanted to hide this fact.

The point was we asked for good quality kitchen chairs, hence going to this Bespoke Kitchen company, which we believed we were paying for.

its like being sold artisan biscuits that are specially made for you, but being given cheap biscuits, lets say from Aldi for example, taking the wrapping off, and still saying they are artisan but costing at the higher price. 

The fact was he was misleading about the products he sold, but it looks like we have no consumer rights. So thanks to everyone for their comments. 

Fire labels typically dont have any branding on them from my experience... given most manufactures supply multiple brands it makes it much more straight forward to move product between the brands if the statutory labels are generic. 

You originally said you asked for the same chairs as the kitchen company had in their store and they advised where they'd sourced them from... thats very different to saying you asked for artisan product or "quality product". You'd already made your own assessment of that when viewing them in the other company's store. 

sheramber

Have you challenged the retailer over the fact that your 'bespoke' chairs were bought from Dunhelm?

the_lunatic_is_in_my_head

Tomtwins said:

Yes, the fire safely labels have been cut out, which I find odd. The small remains of the labels have been left under all the chairs. 

Thanks @Tomtwins

I would email or message the retailer and ask why the fire safety labels are missing.

If they admit to it you can request a remedy as the goods are not of satisfactory quality:

https://www.legislation.gov.uk/ukpga/2015/15/section/9

(3)The quality of goods includes their state and condition; and the following aspects (among others) are in appropriate cases aspects of the quality of goods—

(a)fitness for all the purposes for which goods of that kind are usually supplied;

(b)appearance and finish;

(c)freedom from minor defects;

(d)safety;

(e)durability.

They can replace but I'd imagine they are unlikely to want to.

They can repair but I would have thought they can't just sick new labels on, I would assume they'd have to test the furniture but you might want to seek advice on this.

If they don't do either then you can reject them, as it's over 6 months they can reduce the refund to account for use but I would have thought dinning chairs would last years so you should be looking at a pretty small reduction.

Worth a note you can reject either all the goods on the order or the ones that don't conform (i.e are missing fire labels).  If so example the order was for chairs, separate table, separate bar stools and the bar stools aren't upholstered you can't reject the chairs and stools but keep the table. Hopefully that sentence makes sense! 

If they don't admit to cutting them out you are still entitled to a remedy however burden of proof falls on yourself, given the hoohar over the order hopefully it should be apparent they've done this rather than you. 

The fire regulations apply in part to second hand furniture, at a quick glance I've no idea if they apply to private sales (i.e you selling the chairs in the future), you'd have to check the legislation in detail/seek advice, unless someone on here knows   

timjim

Can you prove you didn't remove the fire safety labels afterall you've had the chairs for some time