Bespoke kichen company sold me chairs from false manufacturer

born_again

Tomtwins said:

Thanks everyone. I saw the chairs in the Bespoke kitchen show room. The ‘owner’ told us that a company called Coach House provided them, which supplies John Lewis. He sent me an email with a link to the Coach House website with prices for the chairs in the email. 

Just to note, these chairs were not on this website. I ordered these via email correspondence last April 2023.

The  ‘owner’ mislead me to believe these chairs would be ‘custom made’ from a specialised furniture designer that also supplies John Lewis. 

So did you actually speak to or contact the seller of these stools?

All chairs are custom made, in a way.

Same company may well supply J Lewis.

Jenni_D

the_lunatic_is_in_my_head said:

@Tomtwins

Are the chairs upholstered? If so do they still have the fire safety labels?

If they are upholstered but the fire labels have been cut out you'd be entitled to reject the chairs for a refund. 

Quoting to give it emphasis in case @Tomtwins has missed it.

photome

the_lunatic_is_in_my_head said:

@Tomtwins

Are the chairs upholstered? If so do they still have the fire safety labels?

If they are upholstered but the fire labels have been cut out you'd be entitled to reject the chairs for a refund. 

Even after close to a year ?

The retailer may say the buyer must have removed them

the_lunatic_is_in_my_head

photome said:

the_lunatic_is_in_my_head said:

@Tomtwins

Are the chairs upholstered? If so do they still have the fire safety labels?

If they are upholstered but the fire labels have been cut out you'd be entitled to reject the chairs for a refund. 

Even after close to a year ?

The retailer may say the buyer must have removed them

Ultimately court would have to decide on that one. I'm not sure why someone would cut all the labels off their furniture though, your pants sure because the labels can be annoying, but chairs? Seems a bit of an odd thing to do to me    

DullGreyGuy

the_lunatic_is_in_my_head said:

photome said:

the_lunatic_is_in_my_head said:

@Tomtwins

Are the chairs upholstered? If so do they still have the fire safety labels?

If they are upholstered but the fire labels have been cut out you'd be entitled to reject the chairs for a refund. 

Even after close to a year ?

The retailer may say the buyer must have removed them

Ultimately court would have to decide on that one. I'm not sure why someone would cut all the labels off their furniture though, your pants sure because the labels can be annoying, but chairs? Seems a bit of an odd thing to do to me    

Depends if they were sticking out/looked ugly etc. 

As a kid we had secondary cushions on bar stools whose labels stuck out the back. In principle you could curl them under but then when you wanted to turn them over, maybe to hide something you'd dropped on it, then it was sticking up and unlikely to stay curled under anymore... they all got cut off. The cushions were "sealed" so not like cushion covers where it's inside the zip. 

screech_78

Coach House are not a JL supplier. 

Not sure what difference it makes though. The OP purchased chairs at a price they were happy with and have received the exact chairs they ordered. You would be in for a shock if you knew what the cost price of furniture was to a retailer vs the purchase price for the customer. 

Tomtwins

Yes, the fire safely labels have been cut out, which I find odd. The small remains of the labels have been left under all the chairs. 

I only bought the chairs from this company, nothing else.I had been looking around for quite a while. 

I like buying local and supporting local businesses, so I don’t mind paying a little bit extra, but it looks like the ‘owner’ just directly ordered from Dunelm and charged me £400 extra for the privilege. He told my family member last week, that he bought them from Dunelm and she should order them direct from them. Why did he not tell me the same!!

DullGreyGuy

Tomtwins said:
Why did he not tell me the same!!

Maybe your kitchen company that told you to go to them had charged them for their referral 

Is there a fabric component to the seat? If there is and there are no fire labels then it's an issue, if they are all wood then they dont need one. However with the duration lapsed it could be argued maybe you had removed them (as my mother did on ours)

born_again

Tomtwins said:

Yes, the fire safely labels have been cut out, which I find odd. The small remains of the labels have been left under all the chairs. 

I only bought the chairs from this company, nothing else.I had been looking around for quite a while. 

I like buying local and supporting local businesses, so I don’t mind paying a little bit extra, but it looks like the ‘owner’ just directly ordered from Dunelm and charged me £400 extra for the privilege. He told my family member last week, that he bought them from Dunelm and she should order them direct from them. Why did he not tell me the same!!

Could be your out.

https://www.fira.co.uk/images/Furniture-Flammability-Advice-for-Consumers.pdf

Tomtwins

Yes, they have fabric seats and metal legs. So to remove the ‘fire labels’, only suggests he bought them direct from Dunelm and wanted to hide this fact.

The point was we asked for good quality kitchen chairs, hence going to this Bespoke Kitchen company, which we believed we were paying for.

its like being sold artisan biscuits that are specially made for you, but being given cheap biscuits, lets say from Aldi for example, taking the wrapping off, and still saying they are artisan but costing at the higher price. 

The fact was he was misleading about the products he sold, but it looks like we have no consumer rights. So thanks to everyone for their comments.