Bespoke kichen company sold me chairs from false manufacturer

Tomtwins

I bought 6 dining chairs and 2 bar stools from a bespoke kichen company, on the understanding these were from a bespoke kichen designer. The total cost was £1140. I have since found out these chairs are actually from Dunelm, and should have cost me £765 if I ordered them directly from Dunelm.

What are my consumer rights here?

Thank you. Regards,

DullGreyGuy

Which company were they supposed to be from? 
How have you "found out" they are from Dunelm?
What has the company said after you confronted them?
How long ago was the purchase/supply?

TadleyBaggie

Suspect the "bespoke" manufacturer also supplies Dunelm. The fact that you bought from a more expensive retailer doesn't give you any specific consumer rights.

eskbanker

Tomtwins said:

I bought 6 dining chairs and 2 bar stools from a bespoke kichen company, on the understanding these were from a bespoke kichen designer.

How exactly did this 'understanding' manifest itself, i.e. is it stated in an advert, or on labels, or paperwork, etc?

Grumpy_chap

Tomtwins said:

I bought 6 dining chairs and 2 bar stools from a bespoke kichen company, on the understanding these were from a bespoke kichen designer. The total cost was £1140. I have since found out these chairs are actually from Dunelm, and should have cost me £765 if I ordered them directly from Dunelm.

What are my consumer rights here?

Thank you. Regards,

What brand of chairs did you believe you had purchased?
What brand of chairs did you receive?
If you received the brand of chairs you expected to receive, then the fact you did not secure the best price available in the market place does not give you any consumer rights for rejection or the price to be adjusted.

In what way did you consider the chairs to be "bespoke"?

Are the chairs from Dunelm truly identical?
It is not unusual to have very similar items slightly modified to allow different retailers to offer what is essentially the same item but each declare the item as "special".  As an example, we recently purchased a "Zinc" sofa from DFS.  M&S sold the exact same sofa under a different name.  The only difference between the two was the arrangement of the buttons in the back cushion.

the_lunatic_is_in_my_head

Tomtwins said:

I bought 6 dining chairs and 2 bar stools from a bespoke kichen company, on the understanding these were from a bespoke kichen designer. The total cost was £1140. I have since found out these chairs are actually from Dunelm, and should have cost me £765 if I ordered them directly from Dunelm.

What are my consumer rights here?

Thank you. Regards,

If you ordered at a distance, i.e website or over the phone, you'd have the right to cancel, depending upon timeframes, which depend on info supplied by the company.

If you ordered in store then you'd need to be very specific about exactly how they were advertised/described, there's nothing wrong with company A ordering from company B at a mark up, even if company B are a well known store open to the public, but what a trader can't do is provide misleading information. 

Tomtwins

Thanks everyone. I saw the chairs in the Bespoke kitchen show room. The ‘owner’ told us that a company called Coach House provided them, which supplies John Lewis. He sent me an email with a link to the Coach House website with prices for the chairs in the email. 

Just to note, these chairs were not on this website. I ordered these via email correspondence last April 2023.

A family member, who saw the stools in our home, wanted the same, so I gave her the email address, but the ‘owner’ replied that he actually got them from Dunelm.
on checking the underside of the chairs and stools, where the make and material labels should be, they have all been cut out, which I thought was odd. 

So I feel I have been mislead and ‘ripped off’ nearly £400.

user1977

But are they actually any different, other than the labels?

Okell

Tomtwins said:

... A family member, who saw the stools in our home, wanted the same, so I gave her the email address, but the ‘owner’ replied that he actually got them from Dunelm...

It seems a bit odd that having assured you that the chairs were coming from a "bespoke kitchen designer" (whatever one of those is*) that he would then tell someone who obviously knows you that they came from dunelm...?

I say obviously knows you as I can't see how your relative could have identified to the trader what chairs they were talking about without referring to the chairs bought by Tomtwins?

Are you sure that the actual chairs you were sold are also ones sold by Dunelm?


*I'd say a "bespoke kitchen designer" was someone who designed and manufactured kitchen furniture specifically for a particular client, or to that client's own specification.  That's what "bespoke" means to me.  

ThumbRemote

Bespoke: "ordered to be made, as distinguished from ready-made" (Oxford English Dictionary). "Custom made" (Merriam-Webster). 

If you have received off-the-shelf chairs from Dunelm then you haven't received what was advertised. 

If you have sufficient proof of what was advertised (ie not just word of mouth) then you could take them to small claims court for a refund or price reduction of the furniture. 

sheramber

Bespoke Kitchens is the name of the company the OP bought through.

They appear to produce bespoke kitchens only, not furniture. 

The OP saw the chairs in their showroom and enquired about them. They were told they came from The Coach House. 

 Did the owner  claim they were made by a bespoke  kithehn designerr?
He told them the company who supplied them  supplied John Lewis. 

The Coach House is a trade supplier who supply to other firms, which could include Dunhelm

The OP said the chairs were ordered  from an email link to the Coach House.

The ‘owner’ told us that a company called Coach House provided them, which supplies John Lewis. He sent me an email with a link to the Coach House website with prices for the chairs in the email. 

Just to note, these chairs were not on this website. I ordered these via email correspondence last April 2023.

It seems the OP assumed the retailer was selling bespoke furniture but their website, and their name, only refers to bespoke kitchens.