Vanguard portal change, now doesn't give units or price per unit?

PloughmansLunch

Swipe said:

PloughmansLunch said:

poppy10_2 said:

Has it been fixed yet?

Nope, not yet, and I’d really like to see my contributions at a glance, with a bit of time to chuck more in before the end of the financial year

See my reply above for a workaround.

Great thanks, I didn’t see that at the time

boingy

That workaround does work but what a weird thing to make a difference. I can't imagine what is causing that behind the scenes!

[Deleted User]

Investment  details still not showing as of today - 24 Mar.  Makes you wonder if they really care!!

david72

It is now over 2 months since Vanguard broke the client investment details section of their website, and it still hasn't been fixed. 

2 months is surely at least 1 (if not 2) development cycles for many web development teams, or possibly even more if they are foolish enough to be working at "move fast and break things" speed (ah, yes, well…), yet absolutely nothing seems to have been done. This is an extremely poor show from one of the world's largest investment companies, who you would have thought would be able to afford to employ suitably experienced and skilled programmers (and testers - they surely did test these last changes before deployment, right?).

At which point will it start to be necessary for clients to make formal complaints to Vanguard about this, with escalation to the Financial Ombudsman Service if they do not remedy this within a reasonable period of time?

Also, by (in effect) withholding accurate data about client investments from each client, they are surely also in breach of the GDPR (regarding accuracy of and access to Personal Data, etc). Perhaps if many clients were to send Data Subject Access Requests to Vanguard requesting full account information every time they wanted to check on the state of their investments, this might also focus their attention a little?

eskbanker

david72 said:

At which point will it start to be necessary for clients to make formal complaints to Vanguard about this, with escalation to the Financial Ombudsman Service if they do not remedy this within a reasonable period of time?

Not sure there's any need to wait for a necessary point as such - if you're unhappy then complain, and if they fail to address it adequately, you can escalate to FOS thereafter.

david72 said:

Also, by (in effect) withholding accurate data about client investments from each client, they are surely also in breach of the GDPR (regarding accuracy of and access to Personal Data, etc). Perhaps if many clients were to send Data Subject Access Requests to Vanguard requesting full account information every time they wanted to check on the state of their investments, this might also focus their attention a little?

I think it's stretching a point to characterise it as a data protection issue, but you could always see if the ICO agrees....

GeoffTF

Having to double click is not grounds for compensation. There is no problem with data accuracy. There is a problem with rotten customer service though. The corresponding service is free in the US, but some people pay a premium price here. I am not impressed. Vanguard should do better.

Swipe

Would have been nice of them to add one of their blue advisory messages on that page for those unaware of the double click workaround.

YYUR

Experienced this problem myself, then found this thread (thanks to all the contributors).
Sent secure message on Vanguard platform and received this reply today (14 May).
(In brief) Aware of problem, no time-frame to fix, being regarded as priority. So, news is, no news.

poppy10_2

Still not fixed. I don't think they are going to bother

Swipe

poppy10_2 said:

Still not fixed. I don't think they are going to bother

Too busy working on their new app