Vanguard portal change, now doesn't give units or price per unit?

Alistair31

Swipe said:

poppy10_2 said:

Still not fixed. I don't think they are going to bother

Too busy working on their new app 

It’s about time. 

neilka

It's more than a little alarming that they still haven't managed to fix this despite it apparently being a "priority" for three months now. It makes you wonder what kind of development work is being put into the rest of the platform, security most of all.

Adyinvestment

neilka said:

It's more than a little alarming that they still haven't managed to fix this despite it apparently being a "priority" for three months now. It makes you wonder what kind of development work is being put into the rest of the platform, security most of all.

That would seem to be a little over the top to jump to that conclusion.

I also don't see what the problem is? unless I am missing something.

When clicking on each fund I can see the average unit price, current unit price and all the amount of units purchased on which date at what price. This has never gone away.

Swipe

Adyinvestment said:

neilka said:

It's more than a little alarming that they still haven't managed to fix this despite it apparently being a "priority" for three months now. It makes you wonder what kind of development work is being put into the rest of the platform, security most of all.

That would seem to be a little over the top to jump to that conclusion.

I also don't see what the problem is? unless I am missing something.

When clicking on each fund I can see the average unit price, current unit price and all the amount of units purchased on which date at what price. This has never gone away.

They are referring to the 'detailed view' under investments. A simple double click on the toggle switch after enabling it resolves the issue. Storm in a teacup.

YYUR

Seems to be working now (detailed view button)

flaneurs_lobster

YYUR said:

Seems to be working now (detailed view button)

Should hope so after two months 

neilka

flaneurs_lobster said:

YYUR said:

Seems to be working now (detailed view button)

Should hope so after two months 

The first post in this thread is from five months ago...

When I asked them about the problem a couple of months ago they raised a complaint on my behalf, without me asking them to do that. I then got a message a couple of days ago saying they hadn't been able to do anything about my complaint after two months so I was now able to take it to the ombudsman if I wanted to. This is for an issue that presumably took a web developer an afternoon to fix.

boingy

neilka said:

 This is for an issue that presumably took a web developer an afternoon to fix.

A few hours investigation, one minute to fix, then weeks and weeks of regression testing, verification, acceptance gateways and QA.

There is no such thing as a quick fix on these sorts of systems and a good thing too. Just imagine if someone rushed out a quick fix that accidentally caused millions of computers to stop working. The scenario is almost unimaginable....

CrowdStrike IT outage affected 8.5 million Windows devices, Microsoft says - BBC News

Anyway, it's sorted now and it wasn't exactly a showstopper given the simple workaround listed in this thread.

neilka

If they're spending five months testing a fix for a minor display bug then something's pretty wrong with their processes, and it would raise the question of how this problem made it through their previous military-grade testing. I don't think there was any real risk of them causing millions of computers to stop working in this case.