58 day old TV bought from Currys went Ping!

MattMattMattUK

I really cannot see what the issue is here. Yes I get that it is mildly annoying that the TV is currently not working, but they have said that they will come out and attempt a repair in less than two weeks from the date that you reported the issue. They have offered to resolve the situation in a reasonable period of time, they are compliant with the law, yet you seem to not like this. What exactly do you feel entitled to that they are not doing? 

Aylesbury_Duck

legrandefromage said:

Did the consumer rights act cause my television to break?  No. Or at least yet to be confirmed

Did the fact that it wasn't purchased in the USA cause it to break? No, unless Peterbrough currys has changed country status

Great kudos on irelevancy there. 

Non of this has been very helpful, misquoting 'the law' in no way goes to help me or anyone reading this if they are unfortunate enough to be in a similar situation

It wasn't irrelevant, the poster was explaining that consumer laws strike a balance between obligations and cost.  And no one has misquoted the law, it seems that you're unhappy with consumer laws as they stand.  

Okell

legrandefromage said:

Did the consumer rights act cause my television to break?  No. Or at least yet to be confirmed

Did the fact that it wasn't purchased in the USA cause it to break? No, unless Peterbrough currys has changed country status

Great kudos on irelevancy there. 

Non of this has been very helpful, misquoting 'the law' in no way goes to help me or anyone reading this if they are unfortunate enough to be in a similar situation

Errr...

Nobody has "misquoted 'the law' ".

You've been given a faultlessly accurate explanation of the law.  (Unless you want to count a tongue in cheek reference to Eastenders as "misquoting the law" which I wouldn't and I don't think anybody else apart from you would either).

Don't shoot the messenger because you don't like the message.

You've even been told that if it breaks down again you'd be entitled to demand a refund after one failed repair.

Contrary to what you might think, the replies on this thread would be useful to anybody in a similar situation.

And if you still think "it's not right" that the legislation doesn't give you a better remedy, bear in mind that without  legislation you'd have no remedy other than the courts saying "caveat emptor".  As a consumer you live in relatively privileged times.

If you end up having to take this further with Currys, I suggest you demonstrate a more considered attitude than you do here...

HillStreetBlues

Don't you just love it when someone comes on ask what are the next steps  then bitches when the answer isn't what they want to hear.

eskbanker

legrandefromage said:

The TV is a 65 inch OLED costing just shy of £2k and was a treat, something saved up for

It still seems that something is not right that only a repair is being offered 

Your consumer rights for a faulty £2K TV are exactly the same as they would be for a £200 one, so, while the tale of how much it means to you may help clarify why you're feeling so hard done by, it doesn't actually affect the answer to the question of what you're entitled to.

legrandefromage

I am 'bitching' because of the time frame between purchase, use and failure. It is an unreasonably short amount of time.

I deliberately did not mention the cost at first because I just wanted the facts but instead I get pointless and irrelevant comments that are of no use whatsoever.

Nobody is being entitled nor is anyone expecting a hamper or a hug, just a large useless lump of electronics to be repaired or better, replaced.

 Currys customer service is not ideal, some sympathy and basic empathy would have been better than their scripted answers with no responsibility or care to resolve the problem 

I came here to see if there was anything further that I could do but that was clearly a mistake - instead it has  been !!!!!! taking with very little actual solid advice 

eskbanker

legrandefromage said:

I am 'bitching' because of the time frame between purchase, use and failure. It is an unreasonably short amount of time.

Nobody is disagreeing that it's a very short time, but in the context of your consumer rights (i.e. the subject matter of this board), it's beyond the short term right to reject window and therefore your rights are less than they would have been in the first 30 days.

legrandefromage said:

I deliberately did not mention the cost at first because I just wanted the facts but instead I get pointless and irrelevant comments that are of no use whatsoever.

The cost is irrelevant....

legrandefromage said:

Nobody is being entitled nor is anyone expecting a hamper or a hug, just a large useless lump of electronics to be repaired or better, replaced.

And that's what'll happen, as you've been advised - you don't get to choose which though.

legrandefromage said:

Currys customer service is not ideal, some sympathy and basic empathy would have been better than their scripted answers with no responsibility or care to resolve the problem 

Not an unusual experience with them, as reported on many other threads, but that doesn't actually affect the outcome.

legrandefromage said:

I came here to see if there was anything further that I could do but that was clearly a mistake - instead it has  been !!!!!! taking with very little actual solid advice 

You were told early on exactly what you could do, but chose to continue the thread....

Okell

The OP flounces off not having had their unreasonable wishes validated.

'Bye...

pinkshoes

legrandefromage said:

I am 'bitching' because of the time frame between purchase, use and failure. It is an unreasonably short amount of time.

I deliberately did not mention the cost at first because I just wanted the facts but instead I get pointless and irrelevant comments that are of no use whatsoever.

Nobody is being entitled nor is anyone expecting a hamper or a hug, just a large useless lump of electronics to be repaired or better, replaced.

 Currys customer service is not ideal, some sympathy and basic empathy would have been better than their scripted answers with no responsibility or care to resolve the problem 

I came here to see if there was anything further that I could do but that was clearly a mistake - instead it has  been !!!!!! taking with very little actual solid advice 

It may be an unreasonably short amount of time, but as it is more than 30 days you have to allow them ONE opportunity to repair it. 2 weeks is annoying but wouldn't be classified as unreasonable in a court of law. 

If they can't fix it in a reasonable time, then they might offer you a new one or a full refund.

If you get offered a full refund, then I suggest buying from somewhere that isn't Currys. Richer Sounds are really good with amazing customer service. (although the same rules would apply with something over 30 days). You can also buy direct from the manufacturer. 

Manners are free BTW... so if you responded to Currys as you have done to people on here who have kindly helped you, then it wouldn't surprise me if Currys have deliberately given you a 2 week wait for repair. 

Time2Go_25

Sadly, you see a lot of people who ask questions and then really annoyed when they don't get the answer they want to hear.