The AA

Jam43

Looking for some advice - after a breakdown and following the engineers advice to - book in when can - our car broke down the next week and cost us £800 to repair.  (We were booked to take car to the garage the following week) This bill was lot more than expected when told just a hole in a pipe - not fixed on site. I have contacted the AA regarding this issue. The engineers report stated he told us to book the car in asap. 
We both specifically asked if ok to drive and if need to go in straight away. He said it was fine. 
Our garage said the leak from the pipe caused the damage. 
I have also contacted the CS and FO. The FO are hopefully still helping. I feel very fogged off by the AA and that they think I will eventually go away. They won't say if they have any recording to confirm what was said on site. 
Any one have any advise please. Do I have a case? Is there any more I can do? I know its not thousand of pounds, but it was lot to us. 

Aylesbury_Duck

Jam43 said:

Looking for some advice - after a breakdown and following the engineers advice to - book in when can - our car broke down the next week and cost us £800 to repair.  (We were booked to take car to the garage the following week) This bill was lot more than expected when told just a hole in a pipe - not fixed on site. I have contacted the AA regarding this issue. The engineers report stated he told us to book the car in asap. 
We both specifically asked if ok to drive and if need to go in straight away. He said it was fine. 
Our garage said the leak from the pipe caused the damage. 
I have also contacted the CS and FO. The FO are hopefully still helping. I feel very fogged off by the AA and that they think I will eventually go away. They won't say if they have any recording to confirm what was said on site. 
Any one have any advise please. Do I have a case? Is there any more I can do? I know its not thousand of pounds, but it was lot to us. 

No, I don't think you have a case.  Your car broke down, it was patched up at the roadside to get you home but you elected to drive it for up to two weeks on what you knew was a temporary repair, and it lasted a week.  That's negligence on your part, I'm afraid.

user1977

I would agree with the above, I wouldn't have taken the advice as gospel any further than "you'll manage to get home and then to the garage".

How many miles driven between the AA callout and the breakdown?

Jam43

Unfortunately he didn't do any repair on the road side and said we could continue to drive it, we just followed his advice. We weren't able to get the car in the gargae any sooner as busy. 

Jam43

user1977 said:

I would agree with the above, I wouldn't have taken the advice as gospel any further than "you'll manage to get home and then to the garage".

How many miles driven between the AA callout and the breakdown?

Not sure exactly, but only local, less than 50 max.

Jam43

Aylesbury_Duck said:

Jam43 said:

Looking for some advice - after a breakdown and following the engineers advice to - book in when can - our car broke down the next week and cost us £800 to repair.  (We were booked to take car to the garage the following week) This bill was lot more than expected when told just a hole in a pipe - not fixed on site. I have contacted the AA regarding this issue. The engineers report stated he told us to book the car in asap. 
We both specifically asked if ok to drive and if need to go in straight away. He said it was fine. 
Our garage said the leak from the pipe caused the damage. 
I have also contacted the CS and FO. The FO are hopefully still helping. I feel very fogged off by the AA and that they think I will eventually go away. They won't say if they have any recording to confirm what was said on site. 
Any one have any advise please. Do I have a case? Is there any more I can do? I know its not thousand of pounds, but it was lot to us. 

No, I don't think you have a case.  Your car broke down, it was patched up at the roadside to get you home but you elected to drive it for up to two weeks on what you knew was a temporary repair, and it lasted a week.  That's negligence on your part, I'm afraid.

Unfortunately he didn't do any repair on the road side and said we could continue to drive it, we just followed his advice. We weren't able to get the car in the gargae any sooner as busy. 

Aylesbury_Duck

Jam43 said:

Aylesbury_Duck said:

Jam43 said:

Looking for some advice - after a breakdown and following the engineers advice to - book in when can - our car broke down the next week and cost us £800 to repair.  (We were booked to take car to the garage the following week) This bill was lot more than expected when told just a hole in a pipe - not fixed on site. I have contacted the AA regarding this issue. The engineers report stated he told us to book the car in asap. 
We both specifically asked if ok to drive and if need to go in straight away. He said it was fine. 
Our garage said the leak from the pipe caused the damage. 
I have also contacted the CS and FO. The FO are hopefully still helping. I feel very fogged off by the AA and that they think I will eventually go away. They won't say if they have any recording to confirm what was said on site. 
Any one have any advise please. Do I have a case? Is there any more I can do? I know its not thousand of pounds, but it was lot to us. 

No, I don't think you have a case.  Your car broke down, it was patched up at the roadside to get you home but you elected to drive it for up to two weeks on what you knew was a temporary repair, and it lasted a week.  That's negligence on your part, I'm afraid.

Unfortunately he didn't do any repair on the road side and said we could continue to drive it, we just followed his advice. We weren't able to get the car in the gargae any sooner as busy. 

What caused you to call them out?  A warning light?  What is the actual fault?

Unfortunately, whether it was you or the garage (or both) that was too busy to get it seen to sooner, the fact remains that you chose to drive a car with a known fault.  The pragmatic thing to do was to leave it at home until you could drive it (slowly) directly to the garage as soon as they were able to take it in.

Alderbank

It would be useful to tell us what was wrong with the car. That is relevant.

From what you have said so far your complaint could equally be about the garage - that they sensed that you do not know much about cars and massively overcharged you for a minor repair, blaming it on bad advice from the AA technician.

Who are CS and FO?

Brie

"We weren't able to get the car in the gargae any sooner as busy. "

You were busy or the garage was busy?  Was leaving the car at home and not using it an option?  

Jam43

Aylesbury_Duck said:

Jam43 said:

Aylesbury_Duck said:

Jam43 said:

Looking for some advice - after a breakdown and following the engineers advice to - book in when can - our car broke down the next week and cost us £800 to repair.  (We were booked to take car to the garage the following week) This bill was lot more than expected when told just a hole in a pipe - not fixed on site. I have contacted the AA regarding this issue. The engineers report stated he told us to book the car in asap. 
We both specifically asked if ok to drive and if need to go in straight away. He said it was fine. 
Our garage said the leak from the pipe caused the damage. 
I have also contacted the CS and FO. The FO are hopefully still helping. I feel very fogged off by the AA and that they think I will eventually go away. They won't say if they have any recording to confirm what was said on site. 
Any one have any advise please. Do I have a case? Is there any more I can do? I know its not thousand of pounds, but it was lot to us. 

No, I don't think you have a case.  Your car broke down, it was patched up at the roadside to get you home but you elected to drive it for up to two weeks on what you knew was a temporary repair, and it lasted a week.  That's negligence on your part, I'm afraid.

Unfortunately he didn't do any repair on the road side and said we could continue to drive it, we just followed his advice. We weren't able to get the car in the gargae any sooner as busy. 

What caused you to call them out?  A warning light?  What is the actual fault?

Unfortunately, whether it was you or the garage (or both) that was too busy to get it seen to sooner, the fact remains that you chose to drive a car with a known fault.  The pragmatic thing to do was to leave it at home until you could drive it (slowly) directly to the garage as soon as they were able to take it in.

When we stopped, we saw steam/smoke coming out of the engine. He said there was a hole in an oil pipe, but couldn't fix it on site. As soon as we saw the smoke we phoned them and di t move until he'd been. If not OK to drive, why weren't we recovered home if not able to fix? 

Jam43

Alderbank said:

It would be useful to tell us what was wrong with the car. That is relevant.

From what you have said so far your complaint could equally be about the garage - that they sensed that you do not know much about cars and massively overcharged you for a minor repair, blaming it on bad advice from the AA technician.

Who are CS and FO?

Apparently a hole in an oil pipe. Caused smoke. As not at garage for a week, oil got in the turbo. I trust my garage 1000%.  CS is the conciliation services and FO is financial ombudsman