My brand new car is faulty

Langtang

Hoenir said:

Langtang said:

born_again said:

Langtang said:

I purchased a new car on the 11th of Sept 2023, and picked it up 12 days later. 

So what car is this & is this a Brand new car of just new to you?

The make isn’t important, but it is a brand new car. It only has c500 miles on the clock so far. 

Do you ever drive it far or for very long? 

I don't - or haven't yet, driven it long and far. 

Langtang

Aylesbury_Duck said:

Why the evasiveness?  People are better placed to help if they have all the information.  Drip-feeding information just slows the whole thing down, and some who might otherwise have helped won't be bothered.

Thank you for your comment, very insightful. I am pretty sure I am not being evasive (unless you think keeping the brand to myself is being evasive), nor am I drip feeding information (unless you are regarding the info about a courtesy car as drip-feeding)

If there is anything that you can think of that I should be telling you, or mentioning, then I would be interested to hear from you. I don't think who makes the car has any relevance on the matter, but I am happy to be corrected. 

Aylesbury_Duck

Langtang said:

Aylesbury_Duck said:

Why the evasiveness?  People are better placed to help if they have all the information.  Drip-feeding information just slows the whole thing down, and some who might otherwise have helped won't be bothered.

Thank you for your comment, very insightful. I am pretty sure I am not being evasive (unless you think keeping the brand to myself is being evasive), nor am I drip feeding information (unless you are regarding the info about a courtesy care as drip-feeding)

If there is anything that you can think of that I should be telling you, or mentioning then I would be interested to hear from you. I don't think who makes the car has any relevance on the matter, but I am happy to be corrected. 

Your choice of course, but asking volunteers for help and then not providing information asked for is a strange approach.  The make of the car may be totally irrelevant but I'd have thought you would want to maximise the number of people willing/able to provide input, there may be other people in a similar position, and it might help other people with the same vehicle in a similar position, but as long as you get what you need, that's fine.

daveyjp

Langtang said:

born_again said:

Langtang said:

I purchased a new car on the 11th of Sept 2023, and picked it up 12 days later. 

So what car is this & is this a Brand new car of just new to you?

The make isn’t important, but it is a brand new car. It only has c500 miles on the clock so far. 

500 miles over 5 winter months?  No wonder the battery is flat.

If this is typical you need a battery conditioner asap.  The ancilliary electric devices will drain the battery whilst the car is parked and your use isn't enough to get it back to full charge.  

maya85

Sounds like a nightmare. If I was you, I would be trying to return it and get my money back. It might be one of those cars that will always have problems popping up. 

Ditzy_Mitzy

There would seem to be three separate issues here:

1) The 12 volt battery.  We haven't had a clear answer, yet, as to whether the 'fault' has recurred at any point after the car was delivered to the dealer after being jump started.  It may simply be the case that their inability to find a fault means that there is no fault.  Is everything now working as expected?  One would expect the battery to be able to start the car when needed and to charge adequately off the alternator.  It may simply be the case that the battery has gone flat as a result of the low mileage or has failed.  

2) The torn seat.  The dealer have offered to replace the seat cushion, which ought to fully resolve the matter.

3) The paint.  What was the nature of the marks on the paintwork?  Bear in mind that some car detailers may have higher standards, when it comes to preparation, than manufacturers.  

Arunmor

daveyjp said:

Langtang said:

born_again said:

Langtang said:

I purchased a new car on the 11th of Sept 2023, and picked it up 12 days later. 

So what car is this & is this a Brand new car of just new to you?

The make isn’t important, but it is a brand new car. It only has c500 miles on the clock so far. 

500 miles over 5 winter months?  No wonder the battery is flat.

If this is typical you need a battery conditioner asap.  The ancilliary electric devices will drain the battery whilst the car is parked and your use isn't enough to get it back to full charge.  

The problem with your argument is the garage should have spotted that as the issue immediately and replaced the 12v battery and pointed out to the OP that so few miles was the problem.

Since the garage hasn't taken that route it sounds like a much more serious issue.

Vectis

Langtang said:

Aylesbury_Duck said:

Why the evasiveness?  People are better placed to help if they have all the information.  Drip-feeding information just slows the whole thing down, and some who might otherwise have helped won't be bothered.

Thank you for your comment, very insightful. I am pretty sure I am not being evasive (unless you think keeping the brand to myself is being evasive), nor am I drip feeding information (unless you are regarding the info about a courtesy car as drip-feeding)

If there is anything that you can think of that I should be telling you, or mentioning, then I would be interested to hear from you. I don't think who makes the car has any relevance on the matter, but I am happy to be corrected. 

If you come here looking for answers, you have to accept that people will want to ask questions to clarify matters.

With problems with the battery (for whatever reason). torn seats, and damaged paintwork on a brand new car, I would have thought that a very valid question would be what make the car is?

And, yes, it does seem evasive as to why you won't say what make and model it is. What have you got to hide? It's very probable that others have experienced similar problems, and can say how they turned out.

Aylesbury_Duck says, it's up to you. It's you who is asking for the help, after all.

Langtang

Following on from a couple of replies regarding me being evasive on naming the make of car (I know people, connected with the company and dealer, who frequent these boards and I don't want confrontation before I find out how I am to proceed. Plus I have to use the dealer for the next 5 years for servicing etc) I have decided to capitulate. 

The car in question is a Honda CRV e-PHEV advance tech 2023. 

There we are - nothing to hide!

RogerPensionGuy

A quick Internet search indeed shows issue with the car in question. 

My experience from a few Honda owners is getting problems fixed in the UK is hassle, however a couple of friends did get nice long-term curtsey cars and were happy putting milage on them while it took absolutely ages to fix the issues. 

I personally hate going to garages to get stuff fixed especially if garages really don't want to be super helpful.

If people ask me about cars and they don't want issues, I tell them to research most reliable cars, some brands just sear at the top, look at the price of after new warranties, in my opinion, cheaper warranties probably mean less hassle. 

I've got a friend with a Vauxhall Corsa petrol, not very old, garages say they cannot establish completely exactly why battery drains, so loads of hassle, owner paid for biggest best battery possible plus a jump start battery contraption in the boot and advised to run engine at least 10 mins every 3 or 4 days to hopefully reduce the times jump staring is required. Poor service in my opinion, but people accept poor service as they don't wish to possible upset people. 

Over the years, Toyota does appear to cause owners little issues, just look on TV at many places around the world with various dynamic issues, Toyotas do appear very often, I think the UN often pick Toyota. 

Years ago I worked for an outfit in a desert location, we used mostly Toyotas and a uk 4x4 vehicle manufacturer vehicles, when vehicle choices were allowed, the Toyotas were always picked in preference to the UK brand and unfortunately not much has changed apart from nowadays, not only is the UK brand less reliable, they can be stolen real easily, but hey, some people like these UK brands, even the PHEVs with battery charging issues.
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https://www.driversadvice.com/honda-cr-v-hybrid-problems/
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https://www.crvownersclub.com/threads/2022-crv-hybrid-battery-is-dead-after-700-miles.225227/
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https://www.honestjohn.co.uk/forum/post/192601/honda-hrv-1-5-ehev--
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