Sky Price Increases April 2024

SamDude

I got them to cancel out the £2/month increase by adding a one-off credit - i.e. £10 for the remaining 5 months of my contract period. I pushed them for an extra goodwill for the inconvenience by they wouldn't budge.

brewerdave

SamDude said:

I got them to cancel out the £2/month increase by adding a one-off credit - i.e. £10 for the remaining 5 months of my contract period. I pushed them for an extra goodwill for the inconvenience by they wouldn't budge.

It's laughable really - with me they couldn't reinstate the original in contract discount ,couldn't give me a one off credit but COULD increase the in contract discount on another element of the package !! 

Maverick192

They gave me the same "different" £2 discount, but it seems reprehensible behaviour to just cut negotiated discounts - what stops them just removing them entirely the month after you agree them?  

Done with Sky when my contract ends, the agent couldn't point me to a T&C that allows it but I'm not worried now as I won't be a customer much longer.  Told them as much but I doubt the management care - it's probably an actuarial type decision somewhere along the line where they will make enough money from changing the discounts to outweigh the losses from lower customer retention.

Can't quite believe the bare faced cheek of reducing discounts mid contract, if they'd just increased the prices more I'd not have had a leg to stand on, but they have shot themselves in the foot as I don't trust the prices they state now so can't agree to anything going forward.

brewerdave

Maverick192 said:

Can't quite believe the bare faced cheek of reducing discounts mid contract, if they'd just increased the prices more I'd not have had a leg to stand on, but they have shot themselves in the foot as I don't trust the prices they state now so can't agree to anything going forward.

Agree with you wholeheartedly; I've " negotiated"  every 18 months or so ,for the last  ~12 years and the discounts agreed , have always maintained their value for the length of the deal until this time.
 I actually said to the agent ,"what's to stop you removing the discount after 1 month?" - he said that it could happen at any time !
It will have to be a very good deal to persuade me to stay this time !

Maverick192

brewerdave said:

It will have to be a very good deal to persuade me to stay this time !

Thing is, would you believe the price that they give now even if it was a good deal?  If they gave me 60% off I'd expect them to just knock it down whenever they felt like it, so this just looks like a very short sighted money grab, perhaps a sign that Netflix and the like is killing them.

But I guess that the world now and Sky have just joined the VM model of doing whatever they want to improve the bottom line and not really caring about retention.