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MSE News: Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months

MSE_Clare
MSE_Clare Posts: 35 MSE Staff
Third Anniversary 10 Posts Photogenic
in Broadband & internet access

If you're a Shell Energy broadband and home phone customer, you'll be automatically transferred to TalkTalk in the coming months, following the sale of Shell Energy's UK business. But there are NO changes for now and you should keep paying your bills as normal.

Read the full story:

MSE News: Shell Energy broadband customer? You'll be moved to TalkTalk in the coming months

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Comments

  • GingerTim
    GingerTim Posts: 2,266 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Moved to TalkTalk? Good luck, everyone  :#
  • QrizB
    QrizB Posts: 14,697 Forumite
    10,000 Posts Third Anniversary Photogenic Name Dropper
    GingerTim said:
    Moved to TalkTalk? Good luck, everyone  :#
    What could possibly go wrong :wink:

    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Fluffykins
    Fluffykins Posts: 13 Forumite
    Part of the Furniture First Post Combo Breaker
    Octopus are renowned for their quality customer service. TalkTalk are...... What?
    Based on my own experience (before I jumped ship in disgust) and experience gained trying to support another family member, my view is that the universe isn't large enough to get far enough away from TalkTalk to be comfortable. 
    Did Octopus do ANY due diligence?
  • cardriver98
    cardriver98 Posts: 49 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    I'm already looking at moving to a new supplier.. GIGACLEAR have some super  prices for the first 18 months.  Do me fine. 
  • cardriver98
    cardriver98 Posts: 49 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    QrizB said:
    GingerTim said:
    Moved to TalkTalk? Good luck, everyone  :#
    What could possibly go wrong :wink:

    How long have you got !!  MAJOR outage in WSM..  for 1 week so far. 
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    100 Posts Name Dropper Photogenic
    Don't TalkTalk already supply the wholesale service - which Shell subsequently rebranded.
    Strictly speaking they aren't moving anywhere... 
  • QrizB
    QrizB Posts: 14,697 Forumite
    10,000 Posts Third Anniversary Photogenic Name Dropper
    edited 30 April 2024 at 4:24PM
    [Deleted User] said:
    Don't TalkTalk already supply the wholesale service - which Shell subsequently rebranded.
    Strictly speaking they aren't moving anywhere... 
    Yes, exactly that.
    All Shell broadband customers are already on TalkTalk's network.
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Shell (now TT) BB / Lebara mobi. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 33MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Grumpy_chap
    Grumpy_chap Posts: 16,789 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
    I was with Post Office Telecoms and chose that as it allowed me to have a phone line without the extra costs of broadband.  It was very competitive.
    Then that became Shell Energy Telecoms.
    I was rather hoping that the latest acquisition would see us migrated into the Octopus family and, possibly, an attractive offer to move energy accounts to Octopus also.
    Clearly, Octopus have decided that building a telecoms arm is not the core business / expansion opportunity for their business model.
    I doubt anything will change in the way the service works so, hopefully, the tariff for phone line only will continue in a similar vein to how it is now.
  • alanwarwic
    alanwarwic Posts: 46 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    Good news is they have kept the price rise down, mine going up only £1.32 per month, for final 4+ months ish of my contract.
    And the positive of my firstvmoving to them was that there was no initial price rise either.

    On that, they were near the best.
    Moneysaving Expert do not reply to requests regarding deleting membership.


    Once here you are here forever!!!!!!!!!!!!!!!!!!!!!
  • gld73
    gld73 Posts: 254 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    My 18 month contract with TalkTalk finishes in May, and their offer for a 24 month renewal is (once the CPI+ price increase is added) either £32.05 or £35.95 depending on whether I go by what they've emailed me or what is offered when I log into my TalkTalk broadband account following the emailed link...

    I've just checked for my address and Shell Energy is available for £23.99 for 18 months with similar advertised download speeds and the next CPI  + price rise not until 1st April 2025.  I'm probably going to switch to Shell and hope that TalkTalk honours the Shell pricing!
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