Has Nationwide stopped producing statements for some accounts?

GTR_King

Since the rebranding are nationwide statements allot better or still the same?

blue.peter

GTR_King said:

Since the rebranding are nationwide statements allot better or still the same?

Changes are minor. The new logo is now used and the colour scheme has changed a little, but the layout and general appearance are very much the same.

GTR_King

I see when I was with Nationwide the bank statements were ok, 

folded in 3 & put in small DL envelope! 

I have seen better! Thought they pushed for 3 month statements or online only! 

blue.peter

My Nationwide current account is a FlexDirect, so paperless statements are compulsory for me. That's fine as far as I'm concerned. I download and store them, but rarely ever look at them. I rely on AceMoney and their Internet Bank. As long as they agree (and I frequently check them against one another), all is well.

If you have statements posted, they'd still be fine folded in three and put in a DL window envelope.

dsquared22

I had an online message chat with NW re lack of statements last week. I was initially fobbed off but after seeing this thread and telling them that they admitted there was an issue. They told me a new firm had been employed to issue new statements in February but they were working through a backlog of 1-2months so statements would be issued eventually. I hope this is the case but we'll wait and see. 

AltaNate

I can see statements online from February onwards but nothing for January which is the specific one I need. 

Looks like it won’t be generated either as December 2023 and February 2024 have sequential statement numbers.

WillPS

AltaNate said:

I can see statements online from February onwards but nothing for January which is the specific one I need. 

Looks like it won’t be generated either as December 2023 and February 2024 have sequential statement numbers.

Surely the transactions you need to see are on the February one?

AltaNate

WillPS said:

Surely the transactions you need to see are on the February one?

Yes I can see transactions and generate a document from inside online banking. But I actually needed a statement for tax records for 1st January.

Nationwide have just confirmed they are not generating a January statement and are now unable to generate one.

WillPS

AltaNate said:

WillPS said:

Surely the transactions you need to see are on the February one?

Yes I can see transactions and generate a document from inside online banking. But I actually needed a statement for tax records for 1st January.

Nationwide have just confirmed they are not generating a January statement and are now unable to generate one.

... why? Can't you just create yourself an 'interim' one based on the transactions which had happened by Jan 1st?