Ace Security Services CN - delivery?

tdw

Hi,
I have tried my best to go through the newbie posts but none applied to my situation exactly so I just need clarification.

One of our drivers delivered a fridge freezer to a property on a South London estate, left the box behind the van, left a "on delivery" sign and job sheet with address of delivery on windscreen.

They returned to the van and found a CN notice with reason "not displaying a valid permit".

Ace are asking for £60 or £100 after 14 days.

The driver asked the resident if they knew about the parking situation, they said no delivery driver pays.

Following the advice in the newbie thread it says do no appeal in the first 14 days or until the notice to keeper arrives.

They are part of IPC so from that thread, appeals seem to be useless as they will be rejected.

I just want to know if any delivery driver has had a successful appeal?  

Fruitcake

The keeper should wait for the NTK to arrive, then appeal.

In whose name is the vehicle registered with the DVLA? (Whose name appears on the V5C?)

If the keeper is a company, then the fleet manager/company owner/CEO/company secretary should use the relevant edna basher letter from the NEWBIES, using their company title (but not their name).

If the keeper is an individual, then they should appeal using the template in blue text from the NEWBIES.

The driver should sit on their hands in the corner, and say and do nothing.

Coupon-mad

tdw said:

Hi,
I have tried my best to go through the newbie posts but none applied to my situation exactly so I just need clarification.

One of our drivers delivered a fridge freezer to a property on a South London estate, left the box behind the van, left a "on delivery" sign and job sheet with address of delivery on windscreen.

They returned to the van and found a CN notice with reason "not displaying a valid permit".

Ace are asking for £60 or £100 after 14 days.

The driver asked the resident if they knew about the parking situation, they said no delivery driver pays.

Following the advice in the newbie thread it says do no appeal in the first 14 days or until the notice to keeper arrives.

They are part of IPC so from that thread, appeals seem to be useless as they will be rejected.

I just want to know if any delivery driver has had a successful appeal?  

Please show us both sides of the windscreen PCN received.

Wait for the NTK to come to your firm if you are the registered keepers and it's NOT leased?

You won't be paying this.  Nor will the driver.  As long as it's not a lease firm involved as registered keeper, as they are often stupid enough to pay without question.

Your company staff won't, I assume?!

tdw

The vehicle is registered to an individual.
We will wait for the NTK.
Thanks

tdw

I received the NTK today, attached a scan.

tdw

Also I forgot to add the full ticket scan prevoiusly.

tdw

I just need to clarify my next step.
As the driver was on a delivery and it was clearly indicated on the windscreen, I should follow the template in thread: https://forums.moneysavingexpert.com/discussion/4816822/newbies-private-parking-ticket-old-or-new-read-these-faqs-first-thankyou

The template letter TEMPLATE ''ONE SIZE FITS ALL'' FIRST APPEAL THAT DOESN'T SAY WHO WAS DRIVING:

Write as the keeper and do not identify the driver.

I assume I should provide a copy of the job sheet and picture of the windscreen showing the delivery sign?

Also, its best to send an email not a recorded delivery letter right?

Thanks.

Coupon-mad

tdw said:

I received the NTK today, attached a scan.

Back page of NTK 

 

Thanks.

I'd ignore an IPC one completely because they have never engaged with a fair, fully independent and proper appeals service, so why should the public take them seriously? Ignore.

tdw

Back page of NTK 

Debszzzz2

And show us the dates.

The front of the NtK does not comply with PoFA 8(2)(a) as it does not specify the period of parking. 8(2)(b) as it does not inform the keeper that the driver is required to pay the parking charge. 8(2)(e) does not specifically invite the keeper to pay the charges.

Jopson v Homeguard will be an easy defence.

tdw

CN was issued 20/01/2024 NTK was issued 22/02/2024.